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Serves as a lead team member managing patient registration, insurance verification, and quality audits to ensure clean claim processing. Coordinates patient flow, schedules appointments, and provides guidance and training to registration staff.
Requirements
Requires a high school diploma and at least two years of healthcare or clerical experience, including one year specifically in patient registration systems. Preferred qualifications include a bachelor's degree or professional certifications like CPAR or CHAA.
Full job description
Note: If you are CURRENTLY employed at Children's and/or have an active badge or network access, STOP here. Submit your application via Workday using the Career App (Find Jobs).
Work Shift
Evening
Work Day(s)
Monday, Thursday, Tuesday, Wednesday
Shift Start Time
1:00 PM
Shift End Time
11:30 PM
Worker Sub-Type
Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Serves as expert/lead team member in communicating with patients, families, physicians, quality review, clinical staff, and insurance companies to obtain information and insurance verification to ensure quality patient care and payment of hospital accounts. Collaborates with Appeals department to overturn claims denial. Provides other registration, clerical, and billing support as required, including scheduling, chart creation, and charge entry. Ensures quality monitoring to produce clean claim processing. Assists in hiring and orientation of new employees and may assist in annual evaluation process.
Experience
Two years of experience in healthcare or related clerical, accounting, or customer service
One year of experience in registration using patient registration systems, insurance verification systems, and/or Medicaid portals
Understand and be familiar with medical terminology
Basic knowledge of Microsoft Windows and Word
Knowledge and utilization of patient registration systems, insurance verification systems, and/or Medicaid portals, e.g., RIS, SIS, SMS, Epic, IMS Web, HDX, Payor websites, CSC Order Indexing, POS Database, GPMS, IBEX, NueMD, and Passport
Strong verbal/written communication skills
Demonstrated arithmetic and word mathematical problem-solving skills
Proven ability to multitask and must be willing to work a flexible schedule, including nights, weekends and holidays
Ability to travel as needed to support multiple locations or different departments
Job Responsibilities
Performs daily quality audits on team of registration coordinators to ensure all duties are performed correctly.
Orients new employees and acts as resource for staff to resolve/handle difficult situations or answer questions.
Partners with key stakeholders and leaders for positive patient flow and responds to issues that may arise related to safety, security, and disaster management.
May conduct performance evaluation of staff, provide input into hiring and disciplinary actions, and may act as supervisor as required or upon absence of supervisor.
Interviews patients and families to obtain complete and accurate demographic and financial information.
Ensures all necessary questionnaires and forms are completed according to pre-determined requirements by government or regulatory agencies.
Enters data into system for registration, billing, and patient tracking in a fast, efficient way to minimize patient wait times.
Verifies insurance coverage and/or validates authorizations if applicable.
Explains regulatory financial requirements to patient or responsible party and collects/posts deposits or deductible amounts as required (for outside clinics, could include ensuring that referring physicians have obtained prior insurance authorization as needed and rescheduling appointments if necessary).
Assist Patient Accounting with sending clean claims preventing denials and delayed payment. Assists by providing all related information to overturn claims denial, if applicable. Serves as liaison between patient and department staff by informing patients and families of procedures and delays, answering questions, offering assistance, relaying messages, and other services that patients and families may require. Escalates immediate needs to appropriate leaders and/or clinical team members.
Ensures wait time communication occurs by updating schedulers and patient information tools as appropriate.
Schedules patient appointments when needed, including referral from faxes, phones, or other instructions, and contacts physician offices to resolve discrepancies.
Coordinates all aspects of scheduling, including procedures, provider visits, and use of resources.
May initiate and execute daily medical record maintenance while maintaining patient confidentiality, including creation of patient charts, filing encounter-specific paperwork, and maintaining correspondence via mailing/faxing with patient’s primary care provider and/or specialists as necessary.
Provides release of medical information as required.
Participates in meetings and may represent department on committees which could include multi-disciplinary quality and service improvement teams.
May prepare case review materials for court preparation for forensic interviewers and providers.
Coordinates subpoena process between court system, Child Protection Center, and Children's Healthcare of Atlanta Legal department.
Facilitates billing process for expert testimony in court cases.
Assists supervisor and/or manager with development of staff by: being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.
Provides supervisor and/or manager feedback on staff performance, educational needs, and workflow status.
May initiate and perform administrative duties to ensure efficient daily business operations, including participating in the office/department opening and closing procedures, assisting with maintaining, ordering, and restocking front office supplies, and receiving and distributing mail.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address
35 Jesse Hill Jr Dr SE
Job Family
Patient Access
Related keywords
EpicMedicaid PortalsCPARCHAARISSISSMSIMS WebHDXPayor WebsitesCSC Order IndexingPOS DatabaseGPMSIBEXNueMDPassport
For the bumps, bruises and every curveball in between, go to Children's for that.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Headquarters
Atlanta, Georgia
LinkedIn followers
142,898
Total funding
$5M
For more than 100 years, Children’s Healthcare of Atlanta has depended on clinical and nonclinical employees to help make kids better today and healthier tomorrow. Consistently ranked as one of the leading pediatric healthcare systems in the country by U.S. News & World Report, Children’s is the only freestanding pediatric healthcare system in Georgia and one of the largest pediatric clinical care providers in the country. We’re also one of Atlanta’s leading employers and have been recognized as one of the nation’s top places to work.
Our System includes:
• 789 licensed beds
• Three hospitals
• Urgent Care Centers
• Marcus Autism Center
• Center for Advanced Pediatrics
• Support Center for nonclinical staff
• More than 14,000 employees, including more than 4,400 nurses and 2,300 physicians representing more than 60 pediatric specialties and programs
Why Children’s?
Here are some of the reasons new graduates and experienced clinicians alike choose Children’s.
• We manage more than 1.1 million patient visits and 44,400 surgical procedures annually.
• We are home to the only Level 1 and one of the only Level 2 pediatric trauma centers in Georgia.
• We take a team approach to care. Our clinicians collaborate with social workers, chaplains, music therapists, therapy dogs and many others to help ensure kids receive comprehensive care.
Offices: 1575 Northeast Expy NE, Atlanta, Georgia 30329, US
How many Administrative jobs are open in Atlanta, GA right now?
There are currently 2,416 open administrative positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Atlanta, GA?
Companies currently hiring include Emory University Department of Economics, Georgia State University Office of the Provost, Emory Healthcare, Northside Hospital, Piedmont HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Atlanta, GA?
Yes — 612 of the 2416 open administrative positions offer remote or hybrid work (199 remote, 413 hybrid).
How do I apply for Administrative jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.