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The Field Service Technician performs new equipment installations, preventive maintenance, and emergency repairs of BLM equipment at customer sites. They are responsible for resolving customer issues promptly while maintaining positive client relationships and documenting all service activities.
Requires a High School Diploma (Associate degree preferred) and 2-4 years of technical experience, including at least one year in customer service. Candidates should have experience with laser machinery (e.g., Trumpf, Amada, Mazak) and a clear driving record.
BE PART OF A MANUFACTURER LIKE NO OTHER.
When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.
We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!
Job Title: Field Service Technician
Department: Service
FLSA Status: Non-Exempt
Cost Center: US1000005A - Service Department
Summary
Under direct supervision of the Service Manager, the Field Service Technician will perform new equipment installations, preventive maintenance, troubleshooting, and emergency repair of BLM equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.
Essential Functions
The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.
• Supports the sales staff in servicing BLM equipment
• Installations of new equipment at customer sites
• Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
• Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintains excellent customer service and customer satisfaction
• Demonstrate applicable BLM GROUP software capabilities to the customer
• Prepares time sheets, service reports and installation forms, timely and accurately
• Accurately tracks expenses and completes expense reports in a timely manner
• Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
• Communicate with other departments as necessary
• Ability to work overtime as required by workload and customer necessity
• Ability to travel up to 100% as assigned by management
• Other duties as assigned by management
Qualifications
• High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience
• 2 – 4 years of experience in a similar technical position
• At least one year of experience in a customer service role
• BLM accepts candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience
Licensing/Certifications
• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
Knowledge, Skills, and other Abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Able to effectively use the Internet
• Ability to understand and use I/O structure for technical trouble shooting purposes
• Ability to effectively utilize electric/electronic test/measurement equipment
• Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
• Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
• Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
• Ability to communicate technical issues as well as the steps taken to resolve those issues with the BLM corporate office
• Proven customer service skills with a primary focus on customer relationships
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Resourceful; able to discern who to call for assistance based on the technical situation at hand
• Must have excellent time management skills
• Effective team player who can work with all levels of team members as well as with all different types and levels of customers
• Fluent in Italian preferred, but not necessary
Equipment, Machinery, Tools, and Vehicles Used
General office equipment, including computers, printers, fax machines and telephones.
Physical Demands
The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) to seventy (70) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.
Mental Demands
While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.
The position requires up to 100% travel. Technicians must be available to travel both domestically and internationally, by land or air, as required by management.
Reporting Relationships
This position reports to the Service Manager
Supervisory Responsibility
None
We are an Equal Employment Opportunity (“EEO”) Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.
BLM GROUP is a global partner for metal processing: whether it's disc cutting or laser cutting, tube bending and forming, or robotic laser welding, we offer our customers cutting-edge solutions for every production environment. At the core of this wide range of solutions are specialized industrial entities (BLM, Adige, Adige-sys, BGS), each with a high level of expertise and professionalism developed over more than 60 years of dedication and technological innovation. With over 1,000 employees, BLM GROUP is proud to represent "Made in Italy" around the world, thanks to its international offices and its partnership with Hypertherm. Worldwide, the selection process is managed directly by the Recruiting team in collaboration with department managers, ensuring a successful outcome for both the Group and the candidates. The innovative drive behind our products is reflected in the continuous training we offer to all our employees—tailored to individual needs and guided by Group-wide principles. Every company member is encouraged and trained to perform their tasks with a clear understanding of the impact their contribution makes. We are BLM GROUP: https://youtu.be/EpiQjS1Y2PI
Offices: Via Selvaregina 30, Cantù, CO 22063, IT · Via per Barco 11, Levico Terme, TN 38056, IT · Viale Venezia 84/B, Levico Terme, TN 38056, IT · Doornhoek 3776, Veghel, Brabante Settentrionale 5465, NL · 46850 Cartier Dr, Novi, Michigan 48377, US
