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$60k–$65k/yr
Full-time
high school
Competitive Pay, Vacation, Health Insurance, Dental Insurance, Fsa, Hsa
Posted 29d ago
~40 hrs/week
Responsibilities
Manage a book of business by overseeing janitorial vendors to ensure contractual obligations and high-quality service standards are met. Serve as the primary operational link between customers, vendors, and internal teams using digital tools and performance data.
Requirements
Requires a high school diploma and at least 3 years of management experience, preferably in account or client management. Must have a reliable vehicle, a valid driver's license, and proficiency in digital environments and Microsoft Office.
Full job description
We are a leading facilities provider looking for an experienced JanitorialArea Manager. This role is directly responsible for managing our client book of business and overseeing a vendor workforce. The Area Manager ensures that vendors meet or exceed contractual obligations by delivering high-quality janitorial services while maintaining strong client relationships. This role serves as a key communication and operational link between janitorial vendors, customers, and internal teams, leveraging digital tools and performance data to drive service excellence and client satisfaction.
Region Supported: Chicago
Janitorial Area Manager Duties and Responsibilities
Conduct quality control visits to ensure customer needs and contractual standards are met, documenting findings using digital tools and mobile applications.
Act as the primary point of contact and a functional bridge between vendors and customers, utilizing CRM systems and communication platforms to track interactions and follow-ups.
Communicate company initiatives, procedures, and direction to vendors in a timely manner through digital communication channels.
Ensure vendors clearly understand customer requirements and expectations, reinforced through dashboards, reports, and performance metrics.
Ensure work standards align with customer requirements and use data insights to identify trends, risks, and opportunities for improvement.
Manage chemical and equipment inventory, including tracking usage and needs through proprietary or digital inventory systems.
Responsible for hiring, training, negotiating, and developing vendor partners, with familiarity using digital onboarding, scheduling, and workforce management tools.
Prioritize work responsibilities across a geographically dispersed territory, using technology to manage time, routing, and service schedules efficiently.
Communicate regularly with upper management to ensure operational continuity, sharing performance data, KPI dashboards, and reporting insights.
Respond quickly to client or vendor complaints and issues, documenting cases in proprietary systems and tracking resolutions to completion.
Manage the scheduling of services based on customer requirements, using scheduling platforms and service management applications.
Manage special project work as requested, tracking progress, outcomes, and costs using digital tools.
Other tasks, as assigned.
Janitorial Area Manager Qualifications
Must have a reliable vehicle with car insurance.
Must possess a clean driving record with a valid U.S. Driver’s License.
Must be self-motivated with a strong ability to prioritize and manage multiple tasks, projects, and deadlines.
Ability to maintain high-quality interpersonal relationships.
Must be able to negotiate and collaborate with vendors at many different levels.
Some experience with and knowledge of cleaning processes and equipment.
Must be willing to work weekends and maintain a flexible schedule.
Must be accessible to customers after hours, weekends, holidays, and in emergency situations.
Dependable, reliable, and punctual.
Ability to work independently with minimal supervision.
Strong comfort working in a digital environment, including reading and interpreting dashboards, reports, and operational data to make informed business decisions.
Experience using proprietary applications, mobile tools, or workforce management platforms preferred.
Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
Janitorial Area Manager Education and Experience
High School Diploma or equivalent.
Minimum 3 years of management and supervisory experience in a related field, preferably account or client management.
Experience managing performance through data, metrics, or digital reporting tools is strongly preferred.
Janitorial Area Manager Travel Requirements
Travel: Approximately 75% by vehicle within assigned geographic area
Janitorial Area Manager Technology & Analytics Expectations
Work in a fully digital environment, including mobile applications, web-based platforms, and proprietary systems.
Read, interpret, and act on data from dashboards, reports, and performance metrics to drive operational and client-related decisions.
Use data insights to monitor service quality, vendor performance, compliance, and customer satisfaction.
Accurately document activities, issues, and resolutions within digital systems to ensure visibility and accountability.
Adapt quickly to new technologies and tools that support workforce management, scheduling, quality control, and client communication.
The Facilities Group National (TFG National) is a premier provider of comprehensive facilities management services, delivering unparalleled expertise and service across the United States, Guam, and Puerto Rico. Servicing over 30,000 locations nationwide, we offer a wide range of services, including janitorial, reactive maintenance, landscaping, snow removal, security, and more.
Our extensive network includes 14,000 W-2 employees, 3,500+ independent service providers, and 47 regional support offices, all dedicated to ensuring a seamless and enhanced customer experience. We serve over 20 diverse vertical markets, from retail, education and healthcare to logistics and aviation, leveraging cutting-edge technology to optimize performance and efficiency.
At TFG National, we are committed to helping businesses maintain safe, clean, and efficient environments, allowing them to focus on what they do best. Partner with us to elevate your facility's operations to the highest standard.
Offices: 1260 Glen Ave, Moorestown, New Jersey 08057, US