Description Primary Purpose: The Service Writer functions as the primary liaison between the Branch Service Department personnel and customers. The primary responsibility is to ensure that all customer contact and custom…
Skills: Customer Service, Work Order Management, Troubleshooting, Warranty Claims Processing, Scheduling
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$20/hr–$24/hr
Full-time
high school
Posted 19d ago
~40 hrs/week
Responsibilities
Acts as the primary liaison between customers and the service department to manage repair work orders and equipment returns. Responsibilities include troubleshooting service requests, tracking repair status, and coordinating with the parts department.
Requirements
Requires a high school diploma and 2-5 years of experience in a parts, service, or warranty claims department. Candidates must possess mechanical knowledge and the ability to lift up to 50 lbs.
Full job description
Description
Primary Purpose:
The Service Writer functions as the primary liaison between the Branch Service Department personnel and customers. The primary responsibility is to ensure that all customer contact and customer follow-up occurs on a timely basis and that all information provided to customers is accurate and up-to-date.
Essential Functions include the following.
Handle customer calls involving repair of equipment. Open all repair work orders. Once work completed, close work orders, complete paperwork needed to invoice customer(s), and arrange for return of equipment to customer(s) or to rental inventory.
Troubleshoot incoming service request calls. Schedule service if needed. Refer calls to Service Manager for help in diagnosing equipment problems. Obtain and document information on service calls from road mechanics.
Under supervision of Service Manager, file warranty claims on a timely basis.
Track status of all repair orders. On a weekly basis review the status of open work orders with Service Manager.
Monitor customer equipment staging area. Follow up with customer(s) insuring customer owned equipment is picked up on a timely basis.
Maintain parts holding area for customer repair orders. Work with Parts Department to restock/reorder commonly used items.
Key SMF’s changes to equipment availability status. Review status list and trouble shoot/correct issues.
Act as a backup for Parts Coordinator.
Other duties may be assigned
Requirements
Required Experience / Education – The requirements listed below are representative of the knowledge, skill and/or ability required for this position.
Education and Experience:
High school degree and 2-5 years experience working the counter in a parts and/or service department, or customer service / warranty claims department. Experience in equipment rental business helpful. Mechanical knowledge and ability required.
Language Skills:
Ability to read and understand written directions and procedures. Ability to respond to common inquiries or complaints from customers. Ability to effectively communicate with managers and other employees.
Mathematical Skills:
Ability to add, subtract, multiply and divide and work with common fractions and decimals to figure items such as discounts.
Reasoning Ability:
Ability to define problems, collect data, establish facts. Ability to interpret and follow instructions, solve problems involving concrete variables within well defined situations.
Physical Demands:
While performing the duties of this job the employee is regularly required to sit, hear, talk, stand, walk, use hands to finger, handle and feel. The employee is frequently required to use hands and arms to reach, lift and carry up to 50 lbs. Specific vision requirements include close and distance vision, depth perception, peripheral vision and ability to distinguish colors.
The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.
Other:
Ability to use word processing and spreadsheet software, able to multi task efficiently. Demonstrated customer service skills.
Supplying contractors, landscapers, municipalities & more with equipment you need, when you need it.
Industry
Construction
Company size
201-500 employees
Founded
1972
Headquarters
Rochester, New York
LinkedIn followers
3,528
ADMAR Construction Equipment and Supplies is the largest independently owned provider of construction equipment and supplies with over 250 employees throughout New York, Pennsylvania and Ohio. We have locations in Buffalo NY, Canandaigua NY, Rochester NY, Syracuse NY, Albany NY, Binghamton NY, Wilkes-Barre PA, Erie PA, Pittsburgh PA, Cleveland OH, and Columbus, OH.
We offer superior customer service and on-time deliveries of aerial work platforms, rough-terrain forklifts, excavators, compressors, pumps, generators, concrete solutions, and compaction along with an extensive service and parts department. ADMAR is an exclusive dealer for the Kubota Construction Equipment line, STIHL, Topcon and Wacker Neuson regionally.
Offices: 1950 Brighton Henrietta Town Line Road, Rochester, New York 14623, US · 1394 Military Road, Tonawanda, NY 14217, US · 449 Commerce Road, Vestal, NY 13850, US · 878 Old Albany Shaker Road, Latham, NY 12110, US · 7800 Brewerton Road, Cicero, NY 13039, US
Construction Equipment RentalConstruction SuppliesConstruction Equipment Financingand Retail Construction Supply StoreReal EstateManufacturing
Based on 1549 listings with disclosed salaries, most trades jobs in New York pay between $50k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Trades jobs are open in New York right now?
There are currently 11,990 open trades positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Trades roles in New York?
Companies currently hiring include Lowe's Companies, Inc., Compass Group, AutoZone, Carvana, New York City Housing Authority (NYCHA), among others. Browse the listings above to see every active employer.
Are there remote or hybrid Trades jobs in New York?
Yes — 203 of the 11990 open trades positions offer remote or hybrid work (58 remote, 145 hybrid).
How do I apply for Trades jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.