Experience Research, Senior Associate Digital Channels
New York, New York, United States · On-site
$109k–$155k/yr
Senior$1.6B raised
AI is rapidly transforming customer experience. With Agentic solutions, we have the opportunity to help our customers realize their full financial potential in ways we’re only beginning to unlock. The Digital Channels te…
Skills: Mixed-methods Research, Experience Design, UX Research Strategy, Generative Research, Evaluative Research
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Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We'r…
Senior Executive Assistant - US Consumer & Digital Tech
New York, New York, United States · Hybrid
$37/hr–$59/hr
Senior
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Executive Support, Office Management, Team Administration, Confidentiality, Priority Management
Company Description Why Join Us At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformatio…
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About Collectively: Collectively - part of the Brandtech Group (formerly You & Mr. Jones) - is the global leader in influencer marketing; combining strategy, creative, and technology to deliver the most innovative influe…
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming ant…
Skills: SaaS Design, Enterprise Software Design, Interaction Design, Visual Design, User Research
Senior Manager / Associate Director - Data Governance
New York, New York, United States · Hybrid
Senior+
Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise i…
Skills: Data Governance, Data Architecture, Data Modeling, Data Lineage, Data Quality Frameworks
Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automo…
Vice President, Data Owner Lead – Trust and Security
New York, New York, United States · On-site
$128k–$205k/yr
Senior$1.6B raised
Shape the future of data-driven decision-making at one of the world's most innovative financial institutions, where your expertise will directly influence how millions of customers experience trust, security, and seamles…
Skills: Data Engineering, Data Management, Data Governance, Cloud Platforms, Big Data Technologies
Payment Associate, Deal Strategy and Operations, YouTube
San Bruno, California, United States · On-site
$124k–$178k/yr
Senior$26M raised
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Sr Specialist - Functional Lead HR Production Support
New York, New York, United States · On-site
$105k–$135k/yr
Senior$2.0B raised
Oracle HCM Functional Lead is responsible for leading and implementing changes to Oracle Fusion Cloud Human Capital Management (HCM) modules based on business requirements. This involves gathering and documenting require…
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$109k–$155k/yr
Full-time
Health Care Coverage, On-site Health And Wellness Centers, Retirement Savings Plan, Backup Childcare, Tuition Reimbursement, Mental Health Support
Posted 20d ago
~40 hrs/week
Responsibilities
Lead strategic UX research to shape AI-driven customer experiences and agentic workflows across digital channels. Collaborate with cross-functional partners to translate research insights into product strategy and measurable business outcomes.
Requirements
Requires 5+ years of experience in generative and evaluative UX research with a strong command of qualitative and quantitative methods. Must demonstrate the ability to lead research in complex, platform-scale problem spaces and synthesize findings into leadership-ready narratives.
Full job description
AI is rapidly transforming customer experience. With Agentic solutions, we have the opportunity to help our customers realize their full financial potential in ways we’re only beginning to unlock. The Digital Channels team is at the forefront of this shift, building next-generation AI experiences through a platform approach that supports our Lines of Business.
As a Vice President of Experience Research in Digital Channels, you will play a pivotal role in shaping the user experience across our products and services. Drawing from deep expertise in mixed-methods research and experience design, you will define and lead research strategy in the context of AI-driven/agentic customer experience transformation across the firm.
Job responsibilities
Lead strategic UX research by proactively identifying opportunities and gaps across product areas and aligning opportunities to product strategy and broader platform needs.
Apply the appropriate research method for the current stage of the design cycle, identifying when e.g. ethnographic inquiry is needed versus when a live A/B experiment is the right approach.
Work with cross-functional partners to clarify ambiguous problem spaces, align on the right questions, and set strategic direction amid uncertainty.
Develop approaches to document and evaluate human + AI workflows and help teams anticipate downstream operational, legal, and risk implications.
Connect research to success metrics (customer, business, and operational), and ensure teams can translate insights into clear decisions, tradeoffs, and execution-ready recommendations.
Build and improve systems that enable research and impact at scale, improving efficiency and consistency across the organization.
Mentor and guide junior researchers and foster a culture of continuous learning and knowledge sharing.
Monitor and anticipate industry trends and advancements in UX research methods and AI product development, staying ahead of the curve as you incorporate innovative design thinking and cutting-edge techniques.
Required qualifications, capabilities, and skills
5+ years of experience leading generative and evaluative UX research, with strong command of both qualitative and quantitative methods.
Demonstrated ability to lead research across technically complex, cross-product or platform-scale problem spaces.
Proven track record translating research into product strategy and measurable improvements in customer experience, adoption, or operational outcomes.
Ability to synthesize complex inputs into clear recommendations, practical decision frameworks, and leadership-ready narratives across multiple deliverable formats.
Ability to thrive in ambiguity and rapid change, applying an iterative mindset and adapting research scope and parameters as product needs evolve.
Skilled at reading the room and adjusting communication style, framing, and detail in real time to resonate with any audience, from executives to cross-functional partners.
Preferred qualifications, capabilities, and skills
Experience researching and evaluating user-facing AI/ML applications, copilots, or agentic workflows in regulated or high-stakes environments.
Working knowledge of behavioral analytics and experimentation (funnels, cohorts, A/B testing).
Expertise in designing research programs for emerging technologies and AI-enabled experiences—reducing ambiguity, enabling risk-aware evaluation, and driving iterative learning.
People-management expertise, including coaching and developing talent and effectively navigating complex cross-functional stakeholder environments.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
We serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients daily, managing assets and investments, offering business advice and strategies, and providing innovative banking solutions and services.
Social Media Terms and Conditions: https://bit.ly/JPMCSocialTerms
JPMorgan Chase & Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Based on 8328 listings with disclosed salaries, most technology jobs in New York, NY pay between $100k–$235k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in New York, NY right now?
There are currently 10,162 open technology positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in New York, NY?
Companies currently hiring include JPMorganChase, New York City Housing Authority (NYCHA), Amazon, Capgemini, New York Life, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in New York, NY?
Yes — 5594 of the 10162 open technology positions offer remote or hybrid work (1279 remote, 4315 hybrid).
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