New York, New York, United States · Hybrid
$119k–$170k/yr
Location Designation: Hybrid - 3 days per quarter Role Overview The Lead, Data, Insights & AI is responsible for enabling data-driven decision-making across Field Technology, Release Management, and Change Management by …
Skills: Data Analytics, Business Intelligence, KPI Frameworks, Executive Dashboards, Power BI
New York, New York, United States · Hybrid
$119k–$170k/yr
Location Designation: Hybrid - 3 days per week We are seeking a senior technology leader to serve as the Delivery Lead, Quality Engineering & Automation within Field Productivity Technology. This is a horizontal leadersh…
Skills: Quality Engineering, Test Automation, SDET, GenAI, CI/CD
New York, New York, United States · On-site
Job Description The Kings County District Attorney’s Office (KCDA) is one of the largest prosecutor’s offices in the country and is committed to developing and implementing innovative prosecutorial strategies that will f…
Skills: Audio Visual Support, Video Production, Video Editing, Troubleshooting, Digital Evidence Preparation
New York, New York, United States · On-site
$95k–$125k/yr
TITLE: Content & Social Manager REPORTING TO: Chief Marketing Officer LOCATION: Marina del Rey, CA - OR - Williamsburg, BK (Onsite Monday - Friday) Who The Flip Is Flip? Ever call your local taxi company, healthcare prov…
Skills: B2B Social Media Marketing, Content Marketing, Paid LinkedIn Campaigns, SEO, AEO
New York, New York, United States · Hybrid
$104k–$228k/yr
We’re seeking a future team member for the role of Product Owner, Deposits Enablement to join our Deposits Enablement team. This role is located in New York, NY . In this role, you’ll make an impact in the following ways…
Skills: Product Ownership, Agile Methodology, ISO Messaging Formats, UX Design, Wireframing
Dryden, New York, United States · On-site
*Please Note: Priority consideration will be given to students with a Federal Work Study award Job Description The Student Technology Support Assistant provides front-line technology support to students, faculty, staff, …
Skills: Customer Service, Windows 10, Windows 11, Computer Hardware Troubleshooting, Software Installation
New York, New York, United States · Remote Solely
About Webbing Webbing delivers carrier-grade, software-driven, AI-powered global cellular connectivity for mission-critical environments. We power real-time video, data, devices, and decisions across 600+ networks in 190…
Skills: Enterprise Sales, Business Development, IoT Connectivity, Account Expansion, Partner Ecosystem Management
New York, New York, United States · Hybrid
$222k–$245k/yr
What you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ propr…
Skills: Product Management, Systems Thinking, API Development, Technical Product Ownership, Payment Systems
New York, New York, United States · Hybrid
$296k–$379k/yr
What you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ propr…
Skills: Product Management, People Management, Financial Product Development, Payment Infrastructure, Claims Adjudication
New York, New York, United States · On-site
$78k–$105k/yr
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worl…
Skills: Python, Java, JavaScript, Web Development Frameworks, Data Modeling
New York, New York, United States · Hybrid
$120k–$170k/yr
Tower Research Capital is a leading quantitative trading firm founded in 1998. Tower has built its business on a high-performance platform and independent trading teams. We have a 25+ year track record of innovation and …
Skills: Market Data Licensing, Contract Negotiation, Data Governance, Compliance Management, Vendor Management
New York, New York, United States · Hybrid
$221k–$387k/yr
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Product Strategy, Consumption-Based Pricing, Agentic AI, Platform Architecture, Monetization Strategy
New York, New York, United States · On-site
$103k–$189k/yr
The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the righ…
Skills: Python, TypeScript, JavaScript, LangGraph, LangChain
New York, New York, United States · Hybrid
$150k–$200k/yr
What You’ll Do Take full ownership of the conversational AI platform already in deployment — learn the tooling, functionality, and interaction protocols inside and out, then drive it through launch and beyond.Define and …
Skills: Conversational AI, Prompt Engineering, Workflow Automation, LLM Fluency, Analytical Rigor
New York, New York, United States · On-site
$90k–$100k/yr
Company Description OUR STORY Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly…
Skills: Web Content Management, Contentful, CMS Operations, Quality Assurance, SEO Best Practices
New York, New York, United States · Remote OK
$131k–$210k/yr
Company Description At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation. Our preve…
Skills: B2B Sales, Cyber Security Sales, Enterprise Account Management, C-Level Relationship Building, Pipeline Generation
Village of Potsdam, New York, United States · On-site
$18/hr–$20/hr
Data Entry - Alternate Format Transcriber Application Deadline: 14 August 2026 Department: Accessibility - Production Employment Type: Full Time Location: Potsdam, New York Compensation: $18.00 - $20.00 / hour Descriptio…
Skills: Accessibility Software, Transcription, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
New York, New York, United States · Remote Solely
$150k–$243k/yr
About Phaidra Phaidra is building the future of industrial automation. The world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they've operated for deca…
Skills: Technical Product Management, Product Strategy, Roadmap Development, System Architecture, API Integrations
New York, New York, United States · On-site
$100k–$150k/yr
C360 Data Product - Senior Associate The team Client 360 (C360) is a flagship data and analytics platform that delivers a singular, consistent, and comprehensive view JPMorgan’s client relationships across the Commercial…
Skills: Data Management, Product Ownership, Schema Design, Data Quality Validation, Prompt Engineering
New York, New York, United States · On-site
Overview Execute high-priority and complex projects for the firm by leveraging best-in-class project management skills and a strong working knowledge of financial services and operational processes. This role creates an …
Skills: Project Management, Stakeholder Management, Business Requirements Elicitation, Risk Management, Financial Services Knowledge
New York, New York, United States • Hybrid
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The role is responsible for enabling data-driven decision-making by transforming operational and platform data into actionable insights. It involves designing KPI frameworks and leveraging AI and automation to improve operational effectiveness across Field Technology.
Requires a bachelor's degree and over 8 years of experience in analytics or operational intelligence supporting technology organizations. Candidates must be proficient in data visualization tools like Power BI or Tableau and have experience with AI-enabled tools.
Location Designation: Hybrid - 3 days per quarter
The Lead, Data, Insights & AI is responsible for enabling data-driven decision-making across Field Technology, Release Management, and Change Management by creating a trusted and consistent view of operational performance, user experience, and business outcomes. This role transforms operational, platform, release, and change management data into actionable insights that improve prioritization, execution, adoption, and measurable business results.
Serving as the bridge between information and decision-making, the role synthesizes data from multiple operational platforms to identify trends, risks, and opportunities, delivering insights that help leaders understand what is happening, why it is happening, and what actions should be taken next. The role also advances the use of AI, automation, and knowledge management to strengthen reporting, decision support, organizational learning, and operational effectiveness.
Operating as a senior individual contributor and trusted advisor, this role partners across Operations, Platform & Engineering, Field Enablement & Rollout, Release Management, Change Management, and Strategy & Execution to influence decisions through expertise, analytics, and evidence-based recommendations rather than direct people leadership.
Develop and deliver trusted operational intelligence by integrating data from ServiceNow, Amazon Connect, Jira, Release Management, Change Management, and other operational platforms to identify trends, risks, opportunities, and actionable recommendations that improve business outcomes.
Design, implement, and maintain KPI frameworks, executive dashboards, and reporting that provide clear visibility into operational performance, agent experience, release effectiveness, change adoption, and strategic outcomes while enabling prioritization, accountability, and continuous improvement.
Partner with business and technology leaders to translate complex operational data into meaningful insights and recommendations that support planning, prioritization, investment decisions, and execution across Field Technology and related functions.
Identify and implement opportunities to leverage AI, automation, and knowledge management capabilities to improve analysis, reporting, decision support, organizational learning, and operational effectiveness while reducing reliance on tribal knowledge.
Collaborate across Operations, Platform & Engineering, Field Enablement & Rollout, Release Management, Change Management, and Strategy & Execution to establish consistent measurement practices, improve operational transparency, and deliver measurable improvements in performance, adoption, customer experience, and service outcomes.
Bachelor's degree or equivalent combination of education and relevant experience.
8+ years of experience in analytics, business intelligence, operational intelligence, operational performance, or a related discipline supporting technology or customer-facing organizations.
Demonstrated experience developing KPI frameworks, executive dashboards, and performance reporting that translate complex operational data into actionable business insights.
Strong analytical, critical thinking, and problem-solving skills with the ability to synthesize information from multiple data sources, identify trends, and develop evidence-based recommendations.
Experience with reporting, analytics, and data visualization tools such as Power BI, Tableau, SQL, or similar technologies.
Experience leveraging AI-enabled tools and emerging technologies to enhance data analysis, reporting, knowledge management, decision support, or operational effectiveness.
Excellent written and verbal communication skills with the ability to influence stakeholders and communicate complex information clearly to technical and business audiences.
Demonstrated ability to build collaborative relationships and influence cross-functional teams without direct authority while managing multiple priorities in a dynamic environment.
Experience supporting contact center operations, service management, or operational analytics environments.
Familiarity with ServiceNow, Amazon Connect, Jira, or similar enterprise platforms.
Experience supporting release management, change management, or enterprise transformation initiatives.
Experience implementing automation, AI, or knowledge management solutions that improve operational efficiency and organizational effectiveness.
Pay Transparency
Salary Range: $119,000-$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 94381
For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime. As a mutual company we hold ourselves to the highest standards of transparency, objectivity, and integrity. We’re committed to improving local communities through a culture of giving and volunteerism, supported by our own New York Life Foundation. Join a company that values development, career growth, collaboration, innovation, and diversity & inclusion. Through various resources and programs, you can grow your career while developing personally and professionally. Your life. New York Life. More powerful, togetherᵀᴹ. Insurance • Investments • Retirement • Advisory Services New York Life is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Investments are offered through NYLIFE Securities LLC (Member FINRA/SIPC), a Licensed Insurance Agency. Advisory services are offered through Eagle Strategies LLC, a Registered Investment Adviser. NYLIFE Securities LLC and Eagle Strategies LLC are New York Life Companies. Not all New York Life agents are licensed to offer investments or advisory services. Only those agents who disclose their affiliation with NYLIFE Securities LLC and/or Eagle Strategies LLC are credentialed to provide the respective products and services. Read our disclaimers: https://nyl.co/socialmedia
Offices: 51 Madison Avenue, New York, New York 10010, US
Based on 9433 listings with disclosed salaries, most technology jobs in New York pay between $96k–$230k per year. Individual offers vary with seniority, company size, and specialization.
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