Title: Desktop Support Technician Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary: $70,000–$80,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company that hires talen…
Title: IT Support Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary: $70,000–$80,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company that hires talented p…
Skills: Technical support, Hardware troubleshooting, Software troubleshooting, Network support, Windows operating systems
Title: Help Desk Specialist Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary: $70,000–$80,000, commensurate with experience KMRG, LLC (KMRG) is a federal services company that hires talented pr…
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Enterprise Account Exec, Business Services (Armis)
City of Albany, New York, United States · Remote OK
$114k–$189k/yr
Senior+$4.1B raised
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Enterprise Account Exec, Business Services (Armis)
City of Albany, New York, United States · Remote OK
$114k–$189k/yr
Senior$4.1B raised
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
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$70k–$80k/yr
Full-time
bachelor degree
Posted 1d ago
Apply by Nov 2
~40 hrs/week
Responsibilities
The Desktop Support Technician provides onsite technical support to the U.S. Attorney’s Office, including troubleshooting hardware, software, and network connectivity issues. They are responsible for maintaining IT equipment, managing user accounts, and ensuring compliance with agency cybersecurity and privacy protocols.
Requirements
Candidates must have a minimum of three years of professional IT support experience and a bachelor's degree in information technology or a related field. Proficiency in Windows, Microsoft Office, and Adobe applications is required, along with the ability to obtain a government background investigation.
Full job description
Title: Desktop Support Technician Location: Albany, NY 12207 Schedule: Full-time, onsite Monday-Friday Salary: $70,000–$80,000, commensurate with experience
KMRG, LLC (KMRG) is a federal services company that hires talented professionals to support Government agencies and the communities they serve. We are hiring a Desktop Support Technician to join our team and provide primarily onsite support to the U.S. Attorney’s Office for the Northern District of New York (USAO NDNY) in Albany, NY.
In this role, you will help maintain the office’s daily information technology operations by troubleshooting technical issues, supporting end users, configuring equipment, maintaining hardware and software, and assisting with network and mobile-device support.
This position is a strong fit for someone who is technically skilled, customer-focused, and comfortable explaining technology to users with different levels of experience. You will play an important behind-the-scenes role in keeping critical systems, equipment, and office operations running smoothly.
Applications will be reviewed as they are received. Apply today!
RESPONSIBILITIES End-User & Help Desk Support
Provide responsive technical support through in-person, telephone, email, and electronic ticketing channels
Diagnose and resolve customer-reported hardware, software, account, and connectivity issues
Communicate clearly and professionally with end users throughout the troubleshooting process
Reset user passwords and assist with routine account-access issues
Provide technical guidance and assistance with commonly used applications and equipment
Orient new users to standard hardware, software, and office technology
Escalate complex or recurring technical issues to the System Manager or appropriate IT personnel
Identify trends and patterns in reported incidents and recommend potential solutions
Hardware & Software Support
Install, configure, upgrade, troubleshoot, and maintain computer hardware and software
Provide support for desktop computers, laptops, mobile phones, tablets, printers, copiers, and scanners
Maintain video teleconferencing equipment, desk phones, headsets, and related office technology
Apply routine software updates, security patches, and program maintenance
Configure and maintain Windows-based workstations and related operating systems
Troubleshoot Microsoft Office applications, including Word, Excel, PowerPoint, Access, Teams, and SharePoint
Manage Adobe applications and other approved software tools
Assist users with Apple iOS devices and mobile technology, as needed
Network & Systems Support
Assist with configuring, installing, troubleshooting, and maintaining network systems
Support network standards, protocols, capabilities, and applications
Assist with hubs, routers, switches, bridges, servers, and related network hardware
Help diagnose network-connectivity and equipment-performance issues
Coordinate with the System Manager and IT Specialists when resolving systems-related problems
Follow established technical, cybersecurity, and agency operating procedures
Equipment & Property Support
Set up, relocate, reconnect, and test computers and related IT equipment
Coordinate with the property-management team regarding Government-furnished equipment
Track and communicate changes involving equipment assignments and user locations
Maintain equipment inventory, accountability, and asset-management records
Handle the proper disposal of electronic media and technology equipment
Perform routine Personal Identity Verification card maintenance
Records, Security & Privacy
Archive and dispose of electronic records in response to authorized customer requests
Protect confidential, Privacy Act-protected, and sensitive Department of Justice information
Ensure Government information remains within authorized systems, networks, equipment, and facilities
Follow Department of Justice cybersecurity, records-management, privacy, and security requirements
Report suspected security or privacy incidents through established procedures
Complete required ethics, cybersecurity, privacy, and records-management training
Perform related information technology duties within the scope of the position
REQUIRED BACKGROUND
Minimum of three years of professional experience providing general IT support
Experience demonstrating qualifications and work history relevant to the IT duties described for this position
Experience and expertise performing the required information technology support services
Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Access, Teams, and SharePoint
Proficiency using Adobe applications
High-level working knowledge of Windows operating systems
Strong attention to detail and customer-service skills
Strong oral and written communication skills
Demonstrated problem-solving ability
Ability to comply with rigorous agency policies, procedures, and operational protocols
EDUCATION
Bachelor’s degree in information technology or a related field required
LOCATION
445 Broadway, Room 218, Albany, NY 12207
TRAVEL
Travel within the Northern District of New York or occasionally outside the district may be required
Official travel must receive prior Government approval
Local travel within 50 miles of the assigned work location may be required
WORK HOURS
Full-time, Monday-Friday
Some schedule flexibility may be required based on office needs
Limited overtime may be required with prior authorization
TELEWORK
Telework is not authorized
CLEARANCE
Must be a U.S. Citizen
Must be able to obtain favorable adjudication for the required background investigation
Must receive Government authorization before beginning work
CLIENT
Department of Justice (DOJ)
EMPLOYMENT CLASSIFICATION
Employment Classification Eligibility — Exempt
****
KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
Related keywords
Desktop SupportInformation TechnologyWindowsMicrosoft OfficeAdobeHardwareSoftwareNetworkCybersecurityHelp DeskTroubleshootingAsset ManagementDepartment of JusticeGovernmentTechnical SupportConnectivity
KMRG's mission is to help the U.S. government embrace disruption to pioneer breakthroughs that shape a brighter future.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Headquarters
Springfield, Virginia
LinkedIn followers
7,125
KMRG, LLC is a forward-thinking company that empowers public-sector leaders to embrace disruptive technologies and catalyze innovation, fuel progress, and shape a future-ready government.
We deliver advanced management and technology solutions in software engineering, cloud enablement, digital modernization, artificial intelligence, robotic process automation, data science, and management.
Our mission is to help you embrace disruption to pioneer breakthroughs that shape a brighter future.
Let’s build tomorrow today.
Offices: 6564 Loisdale Ct, Suite 600, Springfield, Virginia 22150, US
How much do Technology jobs in City of Albany, NY pay?
Based on 13 listings with disclosed salaries, most technology jobs in City of Albany, NY pay between $70k–$165k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in City of Albany, NY right now?
There are currently 35 open technology positions in City of Albany, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in City of Albany, NY?
Companies currently hiring include ClinDCast, ServiceNow, KMRG, LLC, ADP, ATS+Partners, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in City of Albany, NY?
Yes — 9 of the 35 open technology positions offer remote or hybrid work (6 remote, 3 hybrid).
How do I apply for Technology jobs in City of Albany, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.