Analista de Suporte ao Cliente Senior - São Paulo - Nayax
Curitiba, Paraná, Brazil · Hybrid
Mid level$418M raised
Junte-se à Nayax, líder global em fintech (NASDAQ; TASE: NYAX), revolucionando o mundo dos pagamentos cashless, engajamento do consumidor e soluções de gestão empresarial. Com mais de 1.200 colaboradores em 12 escritório…
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worl…
Nayax (Nasdaq: NYAX) is a global fintech and commerce enablement company powering payments and management solutions for the unattended, retail, and vending industries. Our platform connects millions of payment points acr…
Mönchengladbach, North Rhine-Westphalia, Germany · Hybrid
Entry level$418M raised
Werde Teil von Nayax, einem weltweit führenden Fintech-Unternehmen (NASDAQ; TASE: NYAX), das bargeldloses Bezahlen, Kundenbindung und Business-Management-Lösungen revolutioniert mit über 1.200 Mitarbeitenden in 13 Nieder…
Skills: Technical support, Customer service, Troubleshooting, Office 365, Outlook
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worl…
Nayax (Nasdaq: NYAX) is a global fintech and commerce enablement company powering payments and management solutions for the unattended, retail, and vending industries. Our platform connects millions of payment points acr…
Skills: Payment processing, Financial reconciliation, Treasury, Excel, Google Sheets
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worl…
Skills: Fraud Detection, Risk Management, Compliance, Data Analysis, Investigation
Junte-se à Nayax, líder global em fintech (NASDAQ; TASE: NYAX), revolucionando o mundo dos pagamentos cashless, engajamento do consumidor e soluções de gestão empresarial. Com mais de 1.200 colaboradores em 12 escritório…
Skills: Sales, Prospecting, Negotiation, CRM, Business development
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worl…
Founded in 2005, Nayax (NASDAQ; TASE: NYAX) provides an end-to-end platform for payments and commerce, helping businesses grow revenue, reduce operational costs, and deliver seamless cashless experiences across the unatt…
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions, with more than 1,200 employees across 12 offices worl…
Skills: Accounts Payable, VAT Accounting, Bank Reconciliation, General Ledger, Excel
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1, 200 employees across 13 offices wor…
Mönchengladbach, North Rhine-Westphalia, Germany · On-site
Entry level$418M raised
Beschreibung Werde Teil von Nayax, einem weltweit führenden Fintech-Unternehmen (NASDAQ; TASE: NYAX), das bargeldloses Bezahlen, Kundenbindung und Business-Management-Lösungen revolutioniert mit über 1.200 Mitarbeitenden…
Skills: Customer Service, Communication Skills, MS Office, NetSuite ERP, German Language
Mönchengladbach, North Rhine-Westphalia, Germany · On-site
Entry level$418M raised
Beschreibung Werde Teil von Nayax, einem weltweit führenden Fintech-Unternehmen (NASDAQ; TASE: NYAX), das bargeldloses Bezahlen, Kundenbindung und Business-Management-Lösungen revolutioniert mit über 1.200 Mitarbeitenden…
Skills: Customer Service, Communication Skills, MS Office, NetSuite ERP, German Language
Junte-se à Nayax, líder global em fintech (NASDAQ; TASE: NYAX), revolucionando o mundo dos pagamentos cashless, engajamento do consumidor e soluções de gestão empresarial. Com mais de 1.200 colaboradores em 12 escritório…
Skills: HubSpot, Data Analysis, SaaS Metrics, Process Optimization, Dashboard Management
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worl…
Mönchengladbach, North Rhine-Westphalia, Germany · On-site
Entry level$418M raised
Beschreibung Werde Teil von Nayax, einem weltweit führenden Fintech-Unternehmen (NASDAQ; TASE: NYAX), das bargeldloses Bezahlen, Kundenbindung und Business-Management-Lösungen revolutioniert mit über 1.200 Mitarbeitenden…
Skills: Customer Service, Communication Skills, Data Maintenance, Onboarding, Billing and Invoicing
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worl…
Skills: Python, Java, JavaScript, Web Development Frameworks, Data Modeling
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worl…
Skills: Node.js, LLMs, AI Agents, AI-powered Automation, Internal Tooling
Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 13 offices worl…
Provide advanced technical support for self-service equipment, networks, and payment systems via multiple communication channels. Act as a technical escalation point for critical cases while documenting solutions and mentoring junior analysts.
Requirements
Requires a completed higher education degree in IT or related fields and at least 3 years of experience in technical support. Candidates must possess advanced knowledge of networking protocols and intermediate to advanced English proficiency.
Full job description
Junte-se à Nayax, líder global em fintech (NASDAQ; TASE: NYAX), revolucionando o mundo dos pagamentos cashless, engajamento do consumidor e soluções de gestão empresarial. Com mais de 1.200 colaboradores em 12 escritórios ao redor do mundo. Na Nayax, você fará parte de uma comunidade diversa e inovadora, onde seu trabalho gera impacto real e ajuda a moldar o futuro dos pagamentos.
Venha fazer parte do futuro do autoatendimento, em uma empresa global, cheia de oportunidades!
Disponibilidade para atuar de forma Híbrida em nosso escriório naRua Pensilvania - Broklyn
Principais Responsabilidades
Realizar atendimento técnico avançado via chamados, e-mail, telefone, WhatsApp e portal Zendesk.
Diagnosticar e solucionar incidentes relacionados a redes, equipamentos de autoatendimento, sistemas e integrações.
Analisar logs, conectividade TCP/IP, VPN, DNS, DHCP, roteadores e comunicação entre dispositivos.
Atuar como ponto de escalonamento técnico para casos críticos e apoiar analistas N1/N2.
Prestar atendimento a clientes nacionais inclusive em inglês.
Interagir com fornecedores e times de desenvolvimento para resolução de problemas complexos.
Documentar soluções e criar artigos para a base de conhecimento.
Treinar e orientar analistas menos experientes.
Acompanhar indicadores de SLA e garantir comunicação proativa com clientes.
Contribuir para a melhoria contínua do suporte, sinalizando falhas de processo, dúvidas frequentes e oportunidades de melhoria na documentação.
O que oferecemos?
Vale refeição/alimentação no cartão Flash: R$1.078,00/mês
VT ou Auxílio Mobilidade no cartão Flash (sem o desconto de 6%)
Convênio Sul América: Plano Odonto e Saúde - sem mensalidade, sem coparticipação, acomodação apartamento e abrangência nacional
Auxílio Creche
Descontos em instituições de ensino superior e escola de idiomas
Plataforma de reconhecimento com vale presente
Programa de Indicação
Seguro de Vida
Wellhub
Presente de aniversário
Requirements
Requisitos
Ensino Superior completo em TI ou áreas correlatas.
Experiência mínima de 3 anos em suporte técnico.
Conhecimentos avançados em redes (TCP/IP, DNS, DHCP, VPN, NAT, Firewall).
Experiência com equipamentos de autoatendimento, meios de pagamento e troubleshooting.
Experiência com Zendesk ou ferramentas ITSM.
Inglês intermediário/avançado para atendimento e leitura de documentação técnica e conversa com Time de Israel.
Desejável:
Conhecimento em Zendesk ou ferramentas de ITSM,
Conhecimento básico em meios de pagamento, transações, PIX, TEF, adquirentes, integrações ou sistemas financeiros será considerado um diferencial.
Learn More about Nayax
Saiba Mais Sobre a Nayax
Fundada em 2005, a Nayax oferece uma plataforma end-to-end para pagamentos, capacitando empresas a aumentar receita, reduzir custos operacionais e proporcionar experiências de comércio sem atritos. Nossa mentalidade centrada no cliente e o compromisso com inovação interna nos posicionaram na vanguarda da revolução dos pagamentos cashless, atendendo os setores de varejo autônomo e varejo tradicional ao redor do mundo.
Suportamos mais de 80 métodos de pagamento em 60+ moedas, possuímos licença europeia de instituição de pagamentos e formamos parcerias estratégicas com instituições financeiras globais para oferecer soluções robustas e escaláveis.
Com mais de 1.200 colaboradores em 13 escritórios globais, a Nayax opera em 120+ países. Nossa sede global em Israel é nosso maior site, com mais de 600 colaboradores em 20+ departamentos.
Na Nayax, acreditamos na criação de impacto de longo prazo por meio de ferramentas de fidelidade, soluções omnichannel e um ecossistema ágil de serviços de valor agregado. Temos orgulho de apoiar empresas a alcançarem novos patamares e estamos sempre em busca de pessoas inovadoras e apaixonadas para se juntar a nós.
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail.
Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe.
As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line.
Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs.
At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth.
Subscribe to our email list for the latest news on product updates, sales, and more >> https://hubs.li/Q02thqdS0
Offices: 3 Arik Einstein St, Building B, 1st Floor, Herzliya, 4659071, IL · Executive Plaza 1,, 11350 McCormick Road, Suite 1004, Hunt Valley, MD 21031, US · Calle Beurco Viejo 5, Barakaldo, Viskaya, ES · Maylands Avenue, Hemel Hempstead, England, GB · Krahnendonk 123, Mönchengladbach, North Rhine-Westphalia 41066, DE
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail.
Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe.
As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line.
Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs.
At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth.
Subscribe to our email list for the latest news on product updates, sales, and more >> https://hubs.li/Q02thqdS0
Offices: 3 Arik Einstein St, Building B, 1st Floor, Herzliya, 4659071, IL · Executive Plaza 1,, 11350 McCormick Road, Suite 1004, Hunt Valley, MD 21031, US · Calle Beurco Viejo 5, Barakaldo, Viskaya, ES · Maylands Avenue, Hemel Hempstead, England, GB · Krahnendonk 123, Mönchengladbach, North Rhine-Westphalia 41066, DE