Veterinary TeleAdvice Support, Virtual Care - Overnight
United States · Remote Solely
Senior$151M raised
Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to …
Skills: Veterinary Medicine, Triage, Customer Support, Medical Record Management, Patient History Taking
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Altamonte Springs, Florida, United States · On-site
Mid level$151M raised
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Skills: Surgery Assistance, Anesthesia Monitoring, Venipuncture, IV Catheter Placement, Lab Diagnostics
Altamonte Springs, Florida, United States · On-site
Mid level$151M raised
Our Altamonte Springs Petcare Center is Hiring a Veterinary Assistant!!Help Us Redefine the Future of Pet Care At Petfolk, we’re on a mission to transform pet care by building a compassionate, innovative team right here …
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Skills: Surgery Assistance, Anesthesia Monitoring, Venipuncture, IV Catheter Placement, Lab Diagnostics
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Veterinary TeleAdvice Support, Virtual Care - Overnight
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Full-time
professional certificate
Posted 3d ago
~40 hrs/week
Remote in Arizona, United States, Florida, United States, Georgia, United States, Indiana, United States
Responsibilities
Provide compassionate veterinary triage and advice to pet parents via phone, video, chat, and SMS. Manage medical administrative tasks including record reviews, estimate creation, and prescription processing.
Requirements
Requires over 5 years of experience as a Veterinary Technician or Assistant, with a preference for ER and GP experience. Candidates must be available for specific overnight or early morning shifts and reside in one of the approved US states.
Full job description
Join us on our journey to transform pet care and improve the health and happiness of pets, pet parents, and veterinary caregivers. Our goal is lofty and requires confident, friendly, resilient professionals dedicated to making a difference in all the lives they touch each and every day.
Petfolk is recreating the veterinary journey from the ground up with technology and design at the very center. We’re revolutionizing how we work and take care of pets with beautifully crafted physical and digital spaces. We are bringing together people with the biggest hearts and brightest minds to make pet care the way we dreamt it could be.
The Virtual TeleAdvice Support team member will utilize knowledge of veterinary medicine to address customer concerns regarding the health and well-being of their pets and create a comfortable and friendly experience for customers to ease the fear and anxiety associated with veterinary care. This position works directly under the supervision of the Director of Virtual Medicine and Operations. The TeleAdvice Support member must be comfortable with synchronous customer facing interactions such as gaining history on pets, and providing advice, triage, and education to pet parents across multiple channels including text, chat, phone, and video. They also need to be competent in asynchronous medical tasks such as medication request processing, estimate creation, and medical record review.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Provide compassionate, caring support to our helpline via phone, video, sms, or chat
Obtain histories and provide recommendations based on company protocols and procedures
Act as a liaison between pet parents, referral partners, and Petfolk team members to assist in creating a seamless transfer between Petfolk pet care centers and advanced care facilities.
Ensure appropriate medical record management, accurately documenting client communications and interactions with medical teams. Exhibit expert ability to review specific patient information and quickly gain a general understanding of the pet’s relative medical history.
When not actively communicating with pet parents, completing medical administrative duties which may include medical record review, estimate creation, lab result communication, prescription request processing, customer outreach and bookings. Other duties as assigned.
REQUIREMENTS:
5+ years as a Veterinary Technician or Veterinary Assistant, ER and GP experience in the veterinary field preferred
Bilingual (Spanish & English) preferred
Experience with triage/remote work preferred
Licensed Veterinary Technician preferred but not required
Must be willing to work EST 3PM-1AM and 1AM-11AM
Full-time position availability
Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN, KS, MO, VA, IN or TX
BENEFITS:
Our team is our most important asset. We're committed to caring for them with the same standards we have for pets and their people. Petfolk proudly offers a robust benefits package. See full details on our Careers Page
Reshaping veterinary care, for good. We're hiring!
Industry
Veterinary Services
Company size
51-200 employees
Headquarters
Charlotte, NC
LinkedIn followers
15,530
Total funding
$151M
We’re Petfolk. And we’re reshaping pet care as we know it.
Founded and led by vets, Petfolk understands what it takes to provide world-class veterinary care. When too often the veterinary experience falls short, we’re here to make it better for everyone: pets, their parents, and vets alike.
Our goal is to integrate everything pets and their parents need in their journey — from scheduled on-site care to virtual visits. We believe the easier it is for the parent, the healthier and happier the pet.
On a deeper level, we see ourselves as part of a greater community of people with pets. We share the same values all devoted pet parents do, and we understand the bond between pets and their owners inherently.
Most important, our support is as much for you as it is for your pet. We believe that with the right tools and knowledge, you’re empowered to make the best decisions possible for them.
It’s a journey, and we’ll always be by your side for it.
Offices: Charlotte, NC, US · 4914 Old Sardis Rd, C5, Charlotte, North Carolina 28211, US · 5335 Ballantyne Commons Pkwy, #150, Charlotte, North Carolina 28277, US · 631 E Six Forks Rd, Suite 101, Raleigh, North Carolina 27609, US · 1642 SC-160, Suite 104, Fort Mill, South Carolina 29715, US
VeterinaryPet Careand Health CareVeterinaryHealth CarePetMedical
Reshaping veterinary care, for good. We're hiring!
Industry
Veterinary Services
Company size
51-200 employees
Headquarters
Charlotte, NC
LinkedIn followers
15,530
Total funding
$151M
We’re Petfolk. And we’re reshaping pet care as we know it.
Founded and led by vets, Petfolk understands what it takes to provide world-class veterinary care. When too often the veterinary experience falls short, we’re here to make it better for everyone: pets, their parents, and vets alike.
Our goal is to integrate everything pets and their parents need in their journey — from scheduled on-site care to virtual visits. We believe the easier it is for the parent, the healthier and happier the pet.
On a deeper level, we see ourselves as part of a greater community of people with pets. We share the same values all devoted pet parents do, and we understand the bond between pets and their owners inherently.
Most important, our support is as much for you as it is for your pet. We believe that with the right tools and knowledge, you’re empowered to make the best decisions possible for them.
It’s a journey, and we’ll always be by your side for it.
Offices: Charlotte, NC, US · 4914 Old Sardis Rd, C5, Charlotte, North Carolina 28211, US · 5335 Ballantyne Commons Pkwy, #150, Charlotte, North Carolina 28277, US · 631 E Six Forks Rd, Suite 101, Raleigh, North Carolina 27609, US · 1642 SC-160, Suite 104, Fort Mill, South Carolina 29715, US
VeterinaryPet Careand Health CareVeterinaryHealth CarePetMedical