Miami, Florida, United States · On-site
$140k–$200k/yr
Hydra Host operates mission-critical AI infrastructure where customer success depends on operational excellence. This role combines Customer Support Leadership with Infrastructure Operations Management, serving as the op…
Skills: Customer Support Leadership, Infrastructure Operations Management, Incident Management, Vendor Management, SLA Management
Sanford, Florida, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Technology Product Knowledge, Lead Generation
Miami, Florida, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Technology Product Knowledge, Lead Generation
Davie, Florida, United States · On-site
$16/hr–$21/hr
When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people l…
Skills: Retail Sales, Customer Service, Communication Skills, Technology Product Knowledge, Lead Generation
Eglin AFB, Florida, United States · On-site
Torch Technologies Thank you for your interest in employment with Torch Technologies. We are a 100% employee-owned, Certified Great Place To Work and named Best Places to Work in Huntsville/Madison County, headquartered …
Skills: Electronic Warfare, Mission Data Design, Systems Engineering, Matlab, Python
Tampa, Florida, United States · On-site
$72k–$108k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: SCI TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunities…
Skills: Domain Administration, System Administration, Network Administration, Linux, Windows Server
Florida, United States · Remote Solely
$60k–$133k/yr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Tableau, Google Cloud Platform, BigQuery, SQL, Data Modeling
Miami Beach, Florida, United States · On-site
As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinic…
Skills: Technical Support, Hardware Troubleshooting, Software Troubleshooting, Active Directory, DNS
Melbourne, Florida, United States · On-site
$123k–$184k/yr
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunit…
Skills: BLOS Communications, Supplier Management, RF Antenna Design, Link Margin Analysis, Antenna Pattern Analysis
Tampa, Florida, United States · Hybrid
$62k–$93k/yr
Anticipated End Date: 2026-07-29 Position Title: Business Claims Analyst II – Wellpoint Federal Job Description: Business Claims Analyst II – Wellpoint Federal Location: This role requires associates to be in-office 1-2 …
Skills: Business Analysis, Claims Operations, Medicare Fee-for-Service, CMS Guidance, Process Improvement
Collier County, Florida, United States · On-site
Requisition ID: 66828 Title: Manager - Technical Operations Arthrex is seeking a relationship-focused leader who is passionate about improving manufacturing operations through people, processes, and innovation. As Manage…
Skills: Business Analysis, Operational Technology, Project Portfolio Management, Continuous Improvement, Strategic Planning
Palm Bay, Florida, United States · On-site
Job Title: Sr. Specialist, Integration and Test Engineer Job Code: 41456 Job Location: Palm Bay, FL Job Schedule: 9/80 (Every other Friday off!) Relocation: Relocation assistance is available to qualified applicants Job …
Skills: System Integration, Verification and Validation, Spacecraft RF Subsystems, Test Architecture Development, Requirements Analysis
Palm Bay, Florida, United States · On-site
Job Title: Specialist, Integration and Test Engineer Job Code: 41399 Job Location: Palm Bay, FL Job Schedule: 9/80 (Every other Friday off!) Relocation: Relocation assistance is available to qualified applicants Job Desc…
Skills: RF Theory, Satellite Communications, GPS, Electronic Warfare, Hardware/Software Integration
University, Florida, United States · On-site
Company Overview By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headq…
Skills: DevSecOps, Infrastructure as Code, Linux OS, Kubernetes, Containerization
Miami, Florida, United States · Hybrid
About Tensec Founded in 2023, Tensec is a global fintech that enables small and medium-sized businesses (SMBs) to enter global trade and thrive by giving them access to global transaction banking solutions that are user-…
Skills: Financial Services Regulation, Commercial Contracting, Multi-jurisdictional Compliance, BSA/AML, FinCEN
Miami, Florida, United States · Hybrid
About Tensec Founded in 2023, Tensec is a global fintech that enables small and medium-sized businesses (SMBs) to enter global trade and thrive by giving them access to global transaction banking solutions that are user-…
Skills: Treasury Operations, Financial Infrastructure, Cross-Border Payments, Regulatory Compliance, AI Governance
Miami-Dade County, Florida, United States · Hybrid
Growth Drivers Exciting News: US Expansion Linx Printing Technologies is launching direct sales and service operations in the United States! As part of our ambitious growth plans, we’re looking for talented sales profess…
Skills: Cold Calling, Strategic Prospecting, Salesforce, Market Analysis, Lead Qualification
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll…
Skills: HPE NonStop Guardian, Pathway, Netbatch, Tacl, SFTP
Jacksonville, Florida, United States · On-site
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some o…
Skills: Cobol, Systematics Applications, Architectural Design, Incident Resolution, Application Development
Fort Lauderdale, Florida, United States · On-site
Review, administer, and maintain quality control for a growing organization. Enhance the user experience, ensure timely and accurate reporting, identify trends, and collaborate with a cross-functional team. Hello Quality…
Skills: Automation Framework Development, WebDriverIO, Appium, TypeScript, JavaScript
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the customer support organization and manage the operational health of the NeoCloud AI infrastructure platform. Act as the Incident Commander for production events and coordinate infrastructure deployments with vendors and engineering teams.
Requires 5+ years of experience leading technical operations or customer support within enterprise cloud or AI infrastructure environments. Must have a strong understanding of servers, networking, and storage, with a proven ability to manage production incidents and third-party vendors.
Hydra Host operates mission-critical AI infrastructure where customer success depends on operational excellence.
This role combines Customer Support Leadership with Infrastructure Operations Management, serving as the operational hub between customers, engineering, deployment teams, hardware vendors, and AI Factory partners.
You'll own customer-facing operational support while building the internal processes that keep our NeoCloud platform running efficiently. Whether responding to a GPU outage, coordinating infrastructure deployments, managing vendor escalations, improving SLAs, or building scalable operational workflows, you'll ensure both our customers and our infrastructure perform at the highest level.
This is not a traditional support management position.
This is an operations leadership role responsible for the daily execution, reliability, and continuous improvement of Hydra Host's AI Factory platform.
What You'll Do
Lead Customer Support Operations
Develop and lead Hydra Host's customer support organization supporting:
Own Operational Excellence
Drive the day-to-day operational health of Hydra Host's NeoCloud platform by coordinating activities across engineering, infrastructure, vendors, and customer-facing teams.
Ensure infrastructure operates reliably while continuously improving operational efficiency.
Lead Major Incident Management
Build Scalable Support Operations
Drive AI Factory Operations
Partner with deployment, engineering, and data center teams to coordinate:
Vendor & Partner Management
Own operational relationships with:
SLA & Service Delivery
Establish, monitor, and improve operational KPIs including:
Cross-Functional Leadership
Collaborate daily with:
Build the Organization
As Hydra Host grows, you'll help recruit, mentor, and develop the Operations & Support organization while establishing the culture, processes, and operational standards that define world-class infrastructure operations.
Required Qualifications
Preferred Qualifications
A distributed marketplace for compute
Hydra Host specializes in providing data centers with unparalleled provisioning, management, and security solutions, allowing them to focus on their core competency - hardware and infrastructure. By partnering with Hydra Host, data centers will enhance their customer experience, streamline operations, and stay ahead of their competition with our innovative products and services. Reach out to [email protected] to learn how Hydra Host can take your business to the next level!
Offices: Miami, Florida , US · 350 S Miami Ave, Miami, Florida 33130, US
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