IT Manager III - Contact Center Technology & Operations
Phoenix, Arizona, United States · On-site
Senior$400M raised
Job Title: IT Manager III - Contact Center Technology & Operations Location: Block 23 What you'll do: As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system proc…
Senior Analyst - Digital Engg - Backend Eng - Manager - Multiple Positions - 1727598
Phoenix, Arizona, United States · Hybrid
Senior
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
As a Lead Software Engineer here at Honeywell Aerospace, you will provide technical guidance to project teams that design, develop, and implement software solutions. You will drive the adoption of coding standards, ident…
SAPSOL Technologies Inc. : Systems and Process Solutions for your Enterprise
Embedded Software Engineer
Phoenix, Arizona, United States · On-site
Senior+
For Suitable profiles you need to target individuals (US Persons only) worked or working in defense programs for CNS (Communication, Navigation & Surveillance (TCAS/ACAS, Transponder, DME etc., products). JD: Strong know…
Skills: C, C++, Assembly, DO-178C, DO-254
SAPSOL Technologies Inc. : Systems and Process Solutions for your Enterprise
System Software Engineer
Phoenix, Arizona, United States · On-site
Senior+
Some items are highlighted in BOLD, which are required for the position and the one not highlighted are common for both JD's. For Suitable profiles you need to target individuals (US Persons only) worked or working in de…
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in r…
Benefits: Onsite Competitive salary Opportunity for advancement Job Title : Mainframe Developer Location : Phoenix, AZ (Day 1 Onsite) Mode of interview : In person (F2F) We are looking for an experienced Mainframe Develo…
About Atos Group Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for…
Overview We are seeking a Data Engineer to join our growing Data & Analytics team. This role is responsible for designing, developing, and maintaining data pipelines and enterprise data solutions while contributing to th…
Skills: SQL, T-SQL, Azure Data Factory, Python, Azure Cloud
Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software…
Skills: Outbound Prospecting, Lead Generation, Salesforce, Outreach, B2B Sales
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
The Global Vice President of Customer Success is a key member of Dot Compliance’s leadership team, leading our Customer Success organization across North America, EMEA, and APAC. This person will shape and execute our gl…
Skills: Strategic Leadership, Customer Success Management, B2B SaaS, Global Team Management, Enterprise Account Management
Troon’s Corporate Office, located in Scottsdale, Arizona, is pleased to announce an excellent career opportunity for a BI Developer! We are seeking a highly motivated individual who is eager to learn, contribute, a…
Skills: Power BI, DAX, Power Query, SQL, Semantic Modeling
Why You Should Apply for This Job At Freeport-McMoRan, we are committed to providing employment that recognizes excellence and encourages safe production, with a culture supported by our core values. Here, you’ll find a …
Skills: IoT Solution Design, Streaming Analytics, Video Analytics, Real-time Dashboards, Cloud Data Concepts
At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported by our core values. Here, you’ll find a collaborative environment wh…
What Cognite is: Relentless to achieve Cognite operates at the forefront of industrial digitalization, building AI, and data solutions that solve the world’s hardest, highest-impact problems. With unmatched industrial he…
Skills: Solution Architecture, LLMs, Prompt Engineering, Data Modeling, Agentic Workflows
Why You Should Apply for This Job At Freeport-McMoRan, we are committed to providing employment that recognizes excellence and encourages safe production, with a culture supported by our core values. Here, you’ll find a …
Skills: IoT Infrastructure, Cloud Data Concepts, Streaming Analytics, Video Analytics, Real-time Dashboards
SCI SOLUTIONS GLOBAL
Salesforce Developer
Phoenix, Arizona, United States · On-site
Senior
Job Title: Salesforce Experience Cloud Developer Location: Phoenix, AZ (Local Candidates Only) Employment Type: W2 Contract 12 months Job Summary We are seeking an experienced Salesforce Experience Cloud Developer to des…
Skills: Salesforce Experience Cloud, Lightning Web Components, LWR, Apex, Salesforce Data Cloud
IT Manager III - Contact Center Technology & Operations
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Competitive Salaries, Ownership Stake In The Company, Medical Insurance, Dental Insurance, Time Off, 401k Matching Program
Posted 22d ago
~40 hrs/week
Responsibilities
Lead the transformation of contact center operations by managing complex projects and cross-functional teams using Agile methodologies. Oversee the delivery of voice, chat, and AI-driven customer experience platforms while ensuring security and regulatory compliance.
Requirements
Requires a bachelor's degree and over 7 years of IT experience, with a proven track record in leadership and contact center delivery management. Expertise in Genesys Cloud, Azure DevOps, and banking regulations is highly preferred.
Full job description
Job Title:
IT Manager III - Contact Center Technology & Operations
Location:
Block 23
What you'll do:
As IT Manager III, you will serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines. In this role you will manage teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget. Additionally, this role will collaborate with internal business & product partners to proactively address ongoing customer needs and ensure rapid resolution to open issues. In this role, you will foster a collaborative environment with focus on continuous improvement and delivery of working software. As IT Manager III you will also participate in strategic and tactical planning for the delivery of products and services as well as evaluating technology and setting standards. Working in this role, you will recommend improvements to established business processes while continuing to deliver high value in execution. You will create and deliver comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals.
This role requires strong project management skills, technical expertise in contact center technologies, and exceptional leadership abilities to guide cross-functional teams through the transformation process using Agile/Scrum practices. You are a forward-thinking individual committed to transforming our Contact Center operations to enhance phone & messaging platforms, IVR, call routing, AI/bots, client and associate-facing training and optimization the voice, chat, messaging and self-service/AI experience across lines of businesses in the bank.
Implement safety procedures and data recovery plans. Develop user manuals, as well as policies, procedures, and safety protocols.
Partner with IT Leadership in the creation of a plan for employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members’ work.
Work with IT Leadership in the preparation and management of the annual budget, business cases, execution plans, operating plans for the team and resources required to achieve established program priorities.
Ensure adequate risk management and security processes/controls established and maintained in alignment with the risk appetite for the Bank, as well as applicable regulatory and enterprise risk management expectations.
Expert in Agile/Scrum best practices and principles & work closely with product owners, business analyst, engineering team ingesting backlog & promote agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Monitor project performance, track key metrics, risks and implement corrective actions as needed.
Align transformation efforts with banking regulations, ensuring all processes and systems meet compliance requirements.
What you'll need:
7+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field.
Bachelor's degree in related field required.
Previous leadership experience required. Proven experience as a Delivery Manager, Engineering Manager, or similar role in contact center & customer experience space.
Intermediate knowledge of general Financial Services or Banking is preferred.
Strong knowledge of Genesys Cloud contact center technologies and connected enterprise platforms including backend telephony infrastructure architecture.
Familiar with Genesys Cloud basic & advanced AI features promoting AI enablement, automated deployments utilizing CI/CD with Azure DevOps pipelines & terraform promoting CX as a Code.
Familiar with Genesys Cloud & Dynamics365 CRM, ServiceNow integration design & architecture operationalizing end-to-end service solutions.
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring high quality delivery of complex products or services.
Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.
Advanced speaking and writing communication skills.
Strong analytical and problem-solving abilities, with keen attention to detail.
Experience working in an onshore-offshore model.
May require up to 25% travel.
Benefits you’ll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation (NYSE: WAL) is one of the country’s top-performing banking companies. Its primary subsidiary, Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.
Offices: 1 E Washington St, Suite 1400, Phoenix, Arizona 85004, US
business bankingspecialty business financingsmall business bankingbusiness escrow servicestreasury management servicesbusiness loans and creditand international bankingFinanceBankingFinancial Services
Based on 279 listings with disclosed salaries, most software jobs in Phoenix, AZ pay between $76k–$175k per year. Individual offers vary with seniority, company size, and specialization.
How many Software jobs are open in Phoenix, AZ right now?
There are currently 580 open software positions in Phoenix, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Software roles in Phoenix, AZ?
Companies currently hiring include American Express, Bright Vision Technologies, Honeywell Technologies, NOVA22 | SunSoftOnline, Republic Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Software jobs in Phoenix, AZ?
Yes — 389 of the 580 open software positions offer remote or hybrid work (140 remote, 249 hybrid).
How do I apply for Software jobs in Phoenix, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.