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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States · On-site
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Dallas, Texas, United States • On-site
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Provide emotional support and crisis intervention for survivors of family violence in a residential shelter setting. Maintain facility safety and cleanliness while assisting clients with intake, basic life skills, and transportation to appointments.
Requires a Bachelor's degree in psychology, social work, or sociology with 6 months of residential experience, or an Associate degree with equivalent experience. A valid Texas Driver's License and a clear driving record are mandatory.
Job DetailsJob Location: Dallas, TX 75203Position Type: Full TimeJob Category: Nonprofit - Social ServicesOUR MISSION
The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.
Are you passionate about making a difference? When you take on this role, you will play a vital part in creating a safe and supportive environment for survivors of family violence as they begin rebuilding their lives. By ensuring the shelter remains secure, welcoming, and well-maintained, you help restore a sense of stability and dignity for each resident. Through compassionate support, active listening, and collaboration with the program team, you will not only ensure client safety but also empower individuals to move forward with confidence and hope. Your presence helps transform the shelter from a temporary refuge into a place of healing, growth, and new beginnings.
As a Resident Advocate, you're often the first face our clients see when they walk through the door, and sometimes, it's the first time in a long time they feel safe. You play a vital role in creating a supportive, stable environment where survivors of domestic violence can begin to heal. Whether it’s offering comfort during a crisis, ensuring the shelter is safe and clean, or simply being a consistent, caring presence, the work you do helps individuals and families feel seen, respected, and empowered. Your compassion, attention, and advocacy directly impact their ability to rebuild their lives with dignity and hope.
Provides emotional support to residential clients by demonstrating sensitivity and support to those in crisis through active listening and comforting words in a non-judgmental manner.
Collaborate with Case Managers, supervisor, and designated staff on service updates or needs for clients through documentation, email, and/or verbal communication.
Intervenes in crisis situations, is intentional in words and action, by using approved de-escalation and crisis intervention methods that promote the safety of all residents.
Provides timely communication to supervisor and designated staff regarding pertinent client situations and issues.
Assure that all intakes with new clients include reviewing shelter policies, tours of the facility, completing intake paperwork, access for immediate needs, and providing personal supplies within a 24-hour period.
Assists client with basic life skills activities, including healthy habits, clean living skills, organization, daily planning, time management, etc.
Conducts client exit interviews, safety planning when needed (for unplanned exits), exit surveys, and schedules transportation services.
Monitor inventory, document items taken from the adult/children closet, including inventory in overflow storage location, and report to operations and direct supervisor when inventory items need replenishing.
Monitor the resident advocate desk and assist clients with basic needs, such as distributing medication, toiletries, cleaning supplies, etc., and document appropriately in Clients First.
Monitors the facility for safety and cleanliness. Take appropriate action to maintain the cleanliness of the shelter, as needed. Provides light household tasks (i.e., spot cleaning rooms for in/out clients) and sanitizing common areas of the shelter.
Transport clients in the company vehicle to and from appointments and meetings, or hospital when necessary.
Interact with interns and volunteers and support and guide them when necessary.
Co-facilitate Resident meetings, assist with volunteer groups, and children’s activities during adult groups.
Assist with special events and other program activities scheduled during the shift.
Provides back-up coverage to hotline phone calls, assesses the level of client risk, and as well as providing mental and emotional support by active listening, providing comforting words, and positive problem-solving.
Other Duties: Performs other job-related duties as assignedQualificationsQualifications:
Bachelor's degree in psychology, social work, sociology, or similar with 6 months of experience working in a residential facility, shelter, or similar environment OR an associate degree and any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Bilingual, English/ Spanish, may be required for some roles.
Valid Texas Driver’s License and a clear driving record.
Knowledge of domestic violence and client trauma.
Skilled in Microsoft Office applications.
Skilled in verbal de-escalation and crisis management.
Ability to maintain a clear and valid Texas driver's license.
Ability to communicate in both written and verbal formats to meet position responsibilities.
Ability to be sensitive to the language, economic, and cultural needs of clients.
Ability to safely drive a company vehicle to offsite locations and attend off-site meetings and events.
Maintains professional boundaries with clients at all times.
Protects client confidentiality.
Ability to work overtime when necessary to cover shifts.
Duties are usually performed seated with occasional periods of standing or walking.
Ability to perform physical tasks such as stooping, bending, reaching, and climbing to interact with children and clients.
A limited amount of physical effort is required, associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) frequently.
Work may be performed, but is not limited to an office environment. Ability to work some weekends, evenings, and overnight hours
At The Family Place, we embrace and live our values: TEAM
Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication.
Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community.
Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results.
Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion.
Competitive salary
Health, dental, and vision insurance
Agency-paid short-term disability (60% salary replacement up to 11 weeks)
Multiple Life, AD&D, and Hospitalization in life insurance options
Retirement options through: 403b, agency matching, and HAS accounts
Generous paid time off and holidays
Professional development opportunities
Benefits referenced above for Full-Time employees
This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.
Where family violence stops
The Family Place is a nonprofit agency that helps families hurt by domestic violence. All services are provided are provided free of charge, with exception of Supervised Child Visitation and the Battering Intervention and Prevention Program (BIPP). All services are also available in English and Spanish. What We Do: OUR MISSION The Family Place empowers victims of family violence by providing safe housing, counseling and skills that create independence while building community engagement and advocating for social change to stop family violence. For victims of family violence, The Family Place is the Dallas area’s leading organization delivering proven programs that address emotional and physical abuse and incest. The Family Place provides free, comprehensive services that prevent violence and fully support women, children and men on their path from fear to safety. In 2024, we provided services to 40,150 individuals, including 42,140 nights of emergency shelter, 20,805 nights of transitional housing, 4,480 hours of counseling, 6,970 hours of case management, and 6,601 hours of court-ordered psychoeducational groups for batterers. All of our services are offered in both Spanish and English.
Offices: 11722 Marsh Lane, Dallas, Texas, US
There are currently 1,230 open security & safety positions in Dallas, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Dallas County, Allied Universal, Check Point Software, University of Texas Southwestern Medical Center, Shield AI, among others. Browse the listings above to see every active employer.
Yes — 162 of the 1230 open security & safety positions offer remote or hybrid work (71 remote, 91 hybrid).
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