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Skills: Information security management, Team leadership, Incident response, Project management, Change control
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$110k–$130k/yr
Full-time
Annual incentive program, Medical insurance, Dental insurance, Vision insurance, Tax-advantaged health care accounts, Financial and income protection benefits
Posted 6h ago
~40 hrs/week
Remote in United States
Responsibilities
Manage a team of Information Security Engineers to ensure operational efficiency, adherence to SLAs, and effective incident resolution. Maintain security standards, monitor cloud and on-premise environments, and collaborate with cross-functional teams to strengthen the overall security posture.
Requirements
Requires at least 2 years of experience in maintaining security applications and tools, along with a background in leading technical engineers and managing projects. Candidates must possess strong knowledge of information security principles, network security, and incident response procedures.
Full job description
Manager, Information Security Bringing smiles is what we do at TTEC… for you and the customer. As an Information Security Manager working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll Do
Manage a team ofInformation Security Engineers and drive their performance ensuring timely completion of tasks and adherence to SLA’s.
Manage escalations, executive reporting and day to day troubleshooting/problem resolution.
Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents.
Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed.
Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment.
Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture.
Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services.
Create, track, and manage tickets to resolution; validate remediation and escalate issues when required.
Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities.
Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency.
Support network security operations when required and to strengthen our overall security capabilities.
Provide backup support during urgent or emergency situations to ensure continuity of security operations
During a Typical Day, You’ll
Proactively monitor cloud and on-premise environments to identify potential security concerns
Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution
Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others
Analyze trends and system behavior to recognize and address emerging risks or recurring problems
Engage with cross-functional teams to better understand the systems and environments you support
Communicate effectively with stakeholders regarding incidents, changes, updates, and progress
Document findings, update runbooks, and create or refine internal procedures to support consistent operations
Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices
Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness
What You Bring to the Role.
Experience leading technical engineers and managing projects, oncall schedules and IT Incident Response.
Knowledge of Change Control best practices with CAB Participation experience preferred.
Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM, PAM, Network or other Security oversight and review experience.
Knowledge of information security principles, concepts, practices.
Knowledge of networks, firewalls, and operating systems.
Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
Strong analytical skills and able to collate and interpret data from various sources.
What You Can Expect
An annual incentive program
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses Visit www.hellottecbenefits.com for more information.
The anticipated range is $110k to $130k USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and
technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote
Related keywords
Information SecurityManagementEDRDLPSIEMPAMNetwork SecurityFirewallsOperating SystemsChange ControlCABIncident ResponseCloud SecurityRisk ManagementSLAData Loss Prevention
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Offices: 100 Congress Ave, Suite 1425, Austin, Texas 78701, US · 1 Canadian Rd, Oakville, Ontario L6J 5E4, CA · 40 E. Rio Salado Parkway, Suite 150 and 1000, Tempe, Arizona 85281, US · 20101 Hamilton Ave, Suites 100 and 350, Torrance, California 95652, US · 555 Rue Chabanel E, Suite 302, Montreal, Quebec H2N 2J2, CA
How many Security & Safety jobs are open in Austin, TX right now?
There are currently 1,780 open security & safety positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in Austin, TX?
Companies currently hiring include Amazon, ABM Industries, Allied Universal, UT Health Austin, Texas Department of State Health Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in Austin, TX?
Yes — 374 of the 1780 open security & safety positions offer remote or hybrid work (110 remote, 264 hybrid).
How do I apply for Security & Safety jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.