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Provide exceptional customer service by greeting guests and guiding them to their destinations within the venue. Ensure guest safety and accessibility by following emergency and evacuation protocols.
Requires experience in high-volume customer service and the physical ability to stand for long shifts and lift up to 25 pounds. Must have valid work authorization without requiring visa sponsorship.
The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. We believe jazz is a metaphor for Democracy. Because jazz is improvisational, it celebrates personal freedom and encourages individual expression. Because jazz is swinging, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is rooted in the blues, it inspires us to face adversity with persistent optimism.
Jazz is one of America’s most profound and enduring cultural contributions, inseparable from the story of this country, its history, its struggles, its democratic ideals, and its continuing evolution. We are stewards of that legacy. The three pillars of our work—performance, education, and advocacy—are one mission expressed three ways, each reinforcing and requiring the other two. You cannot perform without honoring the history that gives the music meaning. You cannot educate without the conviction that what you are teaching deserves to outlast you. You cannot advocate without the lived experience of the art itself. We look for people who feel that wholeness in full, across all three pillars.
Jazz at Lincoln Center is currently seeking enthusiastic, proactive, and detail-oriented individuals to join the Front of House Team at its performance venue, Frederick P. Rose Hall (FPRH), also known as the House of Swing. Ushers are part-time employees responsible for providing exceptional customer service to all guests during Jazz and Special Events. This is a highly visible position which requires superior professionalism and customer service skills and offers invaluable exposure to different event types and industries.
Front of House is a dynamic, event-driven environment, and no two weeks are the same. Ushers are asked to be available at least three days a week, including weekday mornings and weekends, shifts can begin as early as 6am. Most shifts run 3 to 5 hours, and daytime shifts can extend up to 8 hours. Because scheduling is tied to the event calendar, availability does not guarantee assignment to every event, and the team shares shifts across the full roster.
The music is present here, literally and philosophically, and the people who thrive are the ones who feel that and lean into it. They are Fans, Advocates, Musicians, and Educators who know that you cannot shape what comes next without first honoring what came before — who ask why something is the way it is before they presume to know what it should become. They find their own work more meaningful because of its proximity to something larger, and they understand that excellence in any role, regardless of function, is connected to what happens on stage and in
classrooms and communities around the world. The passion that runs through this organization can be felt on your first day, and it is the thing people miss most when they leave.
We are a live-events organization, and our schedule reflects that energy: we expect full presence when the work and the art call for it. Within that, we strive to create real flexibility for our people. Scheduling for this role runs on a monthly cycle that keeps it flexible: staff share their availability, and we place them for the month around it. With that flexibility comes the responsibility of honoring those commitments once the schedule is set. We trust our people to know the difference, and we build around that trust.
Benefits reflect that same investment in our people: voluntary retirement contributions, statutory New York protections including paid sick time, Disability Benefits (DBL), and Paid Family Leave (PFL), and a seat inside the life of this organization. Staff have access to the breadth of JALC programming—from live performances to access at Dizzy's Club to world-class jazz education through Swing University and beyond—because we believe the people who do this work deserve to experience it, not just support it.
Click the button above to apply.
Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.
The mission of Jazz at Lincoln Center is to entertain, enrich and expand a global community for Jazz through performance, education and advocacy. We believe that Jazz is a metaphor for Democracy. Because jazz is improvisational, it celebrates personal freedom and encourages individual expression. Because jazz is swinging, it dedicates that freedom to finding and maintaining common ground with others. Because jazz is rooted in the blues, it inspires us to face adversity with persistent optimism. With the world-renowned Jazz at Lincoln Center Orchestra and guest artists spanning genres and generations, Jazz at Lincoln Center produces thousands of performances, education programs, and broadcast events each season. Jazz at Lincoln Center is led by Managing and Artistic Director Wynton Marsalis, and Executive Director Greg Scholl.
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