Smithtown, New York, United States · On-site
$17/hr–$18/hr
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, s…
Skills: Customer Service, Administrative Duties, Sales Support, Lead Conversion, Retention
Frisco, Texas, United States · On-site
$19/hr–$21/hr
School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 450 schools, and a strong internationally recognized brand, School of Rock is the larges…
Skills: Music instruction, Guitar, Bass, Music theory, Curriculum design
Bellmore, New York, United States · On-site
$19/hr–$23/hr
Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Senior Instructor to oversee the training and continued education of our swim instructors. Reporting directly to the G…
Skills: Swim Instruction, Staff Training, Team Leadership, Mentoring, Safety Compliance
Bohemia, New York, United States · On-site
$17/hr
Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Lifeguard to oversee the safety of our employees and customers. Reporting directly to the General Manager, the Lifegua…
Skills: Lifeguarding, CPR, First Aid, AED, Surveillance
Bellmore, New York, United States · On-site
$22/hr–$26/hr
Assistant Manager Job Description Overview: Are you passionate about making a positive impact on children's lives? We are looking for a dynamic and passionate Assistant Manager to assist in leading a diverse team, manage…
Skills: Aquatics Management, Team Leadership, Swim Instruction, Operations Management, Staff Scheduling
Commack, New York, United States · On-site
Assistant Manager Job Description Overview: Are you passionate about making a positive impact on children's lives? We are looking for a dynamic and passionate Assistant Manager to assist in leading a diverse team, manage…
Skills: Team Leadership, Operations Management, Swim Instruction, Staff Scheduling, Customer Experience
Commack, New York, United States · On-site
$67k–$75k/yr
General Manager Description: This position is a full-time professional management position. The General Manager position is an integral member of our management staff and is directly responsible for all aspects of our pr…
Skills: Management, Customer service, Leadership, P&L management, Strategic planning
Levittown, New York, United States · On-site
$67k–$75k/yr
General Manager Description: This position is a full-time professional management position. The General Manager position is an integral member of our management staff and is directly responsible for all aspects of our pr…
Skills: Management, Customer service, Leadership, P&L management, Strategic planning
New Hyde Park, New York, United States · On-site
$67k–$75k/yr
General Manager Description: This position is a full-time professional management position. The General Manager position is an integral member of our management staff and is directly responsible for all aspects of our pr…
Skills: Management, Customer service, Leadership, Sales, P&L management
McKinney, Texas, United States · On-site
$15/hr–$18/hr
Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Lead to support daily swim school operations. This position offers a unique opportunity for individuals passionate abo…
Skills: Operations Support, Deck Management, Customer Experience, Safety Standards, Inventory Management
Towson, Maryland, United States · On-site
$19/hr–$21/hr
School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the larges…
Skills: Music instruction, Guitar, Music theory, Curriculum design, Customer relations
Town of Islip, New York, United States · On-site
$17/hr
Are you passionate about teaching and making a lasting impact on children's lives? SafeSplash Swim Schools is looking for enthusiastic Swim Instructors to provide high-quality swim instruction using our proven curriculum…
Skills: Swim Instruction, Water Safety, Child Development, Class Management, Communication
Melville, New York, United States · On-site
$20/hr–$23/hr
Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Supervisor to oversee and support daily swim school operations. Reporting directly to the General Manager, the Supervi…
Skills: Team Management, Customer Experience, Operations Support, Facility Oversight, Staff Scheduling
St. David's, St. George's, Bermuda · Remote OK
$70k–$75k/yr
Account Executive, New Camps The Company US Sports Camps is the licensed provider of Nike Sports Camps and the largest services provider of sports camps in the world, supporting young athletes and families through a broa…
Skills: Outbound sales, Market mapping, Pipeline management, CRM discipline, Negotiation
Pelican Bay, Florida, United States · On-site
$15/hr–$18/hr
Benefits: Competitive salary Employee discounts Flexible schedule IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE. Smart fish swim in schools® You may be our next great Swim Instructor…
Skills: Swim instruction, Child development, Safety monitoring, Corrective feedback, Class management
Vienna, Virginia, United States · On-site
$19/hr–$22/hr
School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 450 schools, and a strong internationally recognized brand, School of Rock is the larges…
Skills: Music instruction, Bass guitar, Music theory, Curriculum design, Lesson planning
The Woodlands, Texas, United States · On-site
School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the larges…
Skills: Music instruction, Music theory, Curriculum design, Customer relations, Organizational skills
Atlanta, Georgia, United States · On-site
$14/hr–$17/hr
Are you passionate about teaching and making a lasting impact on children's lives? SafeSplash Swim Schools is looking for enthusiastic Swim Instructors to provide high-quality swim instruction using our proven curriculum…
Skills: Swim Instruction, Child Development, Water Safety, Class Management, Communication
Atlanta, Georgia, United States · On-site
$14/hr–$17/hr
Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Lifeguard to oversee the safety of our employees and customers. Reporting directly to the General Manager, the Lifegua…
Skills: Lifeguarding, CPR, First Aid, AED, Surveillance
Atlanta, Georgia, United States · On-site
$17/hr–$19/hr
Are you passionate about making a positive impact on children's lives? We are looking for a dedicated Senior Instructor to oversee the training and continued education of our swim instructors. Reporting directly to the G…
Skills: Swim Instruction, Staff Training, Team Leadership, Mentoring, Safety Compliance
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The Customer Care Associate manages front desk operations, including administrative tasks, facility cleanliness, and student attendance tracking. They also support sales and retention efforts by conducting tours, managing enrollments, and providing exceptional customer service to families.
Candidates should have strong communication skills and the ability to multi-task in a fast-paced, child-focused environment. A high school diploma is preferred, and the role requires the ability to lift 30 lbs and obtain CPR, First Aid, and AED certifications within 30 days.
Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ideal for someone who thrives in a high-energy, child-focused environment, values teamwork, and enjoys building positive relationships with customers. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you!
Benefits
Paid Training
Daily Pay available
SafeSplash® Brands Curriculum Certification
Flexible Hours
Free Swim Lessons for immediate family of employees
Career Growth
Health Benefits (30+ hours per week)
Paid time off (30+ hours per week)
Wealth Benefits (30+ hours per week)
Responsibilities:
Operations
Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
Answer all incoming phone calls within three rings and return messages in a timely manner.
Maintain accurate and timely student attendance records, ensuring smooth class operations.
Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
Support daily opening and closing procedures to ensure readiness for customers.
Sales
Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.
Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.
Manage in-school customer requests, including schedule changes, account updates, and billing questions.
Customer
Provide a warm and professional welcome to all customers, greeting them by name with high energy.
Handle greetings and goodbyes to ensure every family feels appreciated.
Conduct school tours, explaining programs and emphasizing the value of lessons.
Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.
Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
Proactively engage with parents about their child’s progress and upcoming opportunities.
Employee
Collaborate with instructors and managers to ensure smooth operations.
Support a safety-focused culture by adhering to all brand and facility standards.
Participate in staff meetings and training sessions to continually improve service.
Job Type
Weekdays, Weeknights and Weekends required
10+ hours a week (seasonality can impact this)
Work Location: On-site
Reports to School Leadership
Requirements
High school diploma or equivalent preferred
Strong written and verbal communication skills
Ability to multi-task in a fast-paced environment while being agile and taking initiative
Comfortable working in and around water, with children and parents.
Must be able to lift 30 lbs. and be on your feet for long periods
CPR, First Aid, and AED certifications are required within 30 days of hire (training available)
Lifeguard certification is preferred
Prior swim experience is preferred
A Youth Enrichment Brands Company
At SafeSplash, our purpose is clear: to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming. With more than 200 locations nationwide, we’re the largest network of swim schools in the U.S., connected by a shared curriculum, certified instructors, and a commitment to building safer, more confident swimmers at every level. Our network also includes SwimLabs, Swimtastic, Saf-T-Swim, Miller, and Sharkies—each aligned under the SafeSplash mission. Together, we serve swimmers of all ages and abilities, from baby’s first splash to competitive athletes refining their technique. We’re proud to offer franchise opportunities through our flagship brand, SafeSplash Swim Schools, the largest and most widely recognized name in our network. Families nationwide trust SafeSplash to deliver life-saving swim instruction rooted in safety, progress, and personalized learning. SafeSplash is part of Youth Enrichment Brands (YEB), alongside other purpose-driven organizations such as School of Rock, i9 Sports, and Nike US Sports Camps—expanding our reach and reinforcing our shared mission to enrich lives through learning and confidence. Whether you’re looking to make an impact in your community or invest in a business with purpose, SafeSplash offers a proven path forward—supported by the scale, systems, and mission of the nation’s leading swim school network.
Offices: 1010 B St, San Rafael, California 94901, US
A Youth Enrichment Brands Company
At SafeSplash, our purpose is clear: to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming. With more than 200 locations nationwide, we’re the largest network of swim schools in the U.S., connected by a shared curriculum, certified instructors, and a commitment to building safer, more confident swimmers at every level. Our network also includes SwimLabs, Swimtastic, Saf-T-Swim, Miller, and Sharkies—each aligned under the SafeSplash mission. Together, we serve swimmers of all ages and abilities, from baby’s first splash to competitive athletes refining their technique. We’re proud to offer franchise opportunities through our flagship brand, SafeSplash Swim Schools, the largest and most widely recognized name in our network. Families nationwide trust SafeSplash to deliver life-saving swim instruction rooted in safety, progress, and personalized learning. SafeSplash is part of Youth Enrichment Brands (YEB), alongside other purpose-driven organizations such as School of Rock, i9 Sports, and Nike US Sports Camps—expanding our reach and reinforcing our shared mission to enrich lives through learning and confidence. Whether you’re looking to make an impact in your community or invest in a business with purpose, SafeSplash offers a proven path forward—supported by the scale, systems, and mission of the nation’s leading swim school network.
Offices: 1010 B St, San Rafael, California 94901, US
