We Empower the Fighting Spirit in You! GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and…
Skills: Customer service, Communication skills, Interpersonal skills, Telephone etiquette, Multi-tasking
Benefits: Training & development Wellness resources Employee discounts We empower the fighting spirit in you! The Brand Ambassador plays a key role in building awareness and engagement around new club openings while supp…
Skills: Customer engagement, Communication, Fitness industry knowledge, Interpersonal skills, Customer service
Benefits: Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Wellness resources Bonus based on performance Company parties Competitive sala…
Skills: Staff Recruitment, Employee Development, Revenue Management, Customer Service, Personal Training
Benefits: Free uniforms Opportunity for advancement Training & development Wellness resources Bonus based on performance Employee discounts GENERAL SUMMARY: The MMA Sales Manager is responsible for ensuring a positive cu…
Benefits: Training & development Wellness resources Bonus based on performance Employee discounts GENERAL SUMMARY: The Fitness Coach is responsible for ensuring a positive customer experience and delivering great member …
Skills: Private Training, Program Design, Sales Execution, Customer Service, Time Management
Benefits: Bonus based on performance Employee discounts Flexible schedule Free uniforms Opportunity for advancement Training & development Wellness resources Position Summary UFC Gym Pinellas Park is looking for a motiva…
Skills: Personal Training, Fitness Assessment, Program Design, Exercise Technique, Client Retention
GENERAL SUMMARY: The Swim Coach is responsible for ensuring a positive customer experience and delivering great member service and Private Training. Coaches are responsible for the successful attainment of revenue goals …
Benefits: Free uniforms Training & development Wellness resources Employee discounts We Empower the Fighting Spirit in You! GENERAL SUMMARY: The MMA Coach is responsible for ensuring a positive customer experience. Coach…
Benefits: Free uniforms Training & development Wellness resources Employee discounts GENERAL SUMMARY: The Fitness Coach is responsible for ensuring a positive customer experience and delivering great member service and P…
Skills: Private Training, Program Design, Sales Execution, Customer Service, Time Management
Benefits: Free uniforms Training & development Wellness resources Employee discounts GENERAL SUMMARY: At UFC Gym, the Brazilian Jiu-Jitsu Coach is responsible for ensuring a positive customer experience. Coaches are resp…
Skills: Brazilian Jiu-Jitsu Instruction, Private Training, Small Group Training, Customer Service, Program Design
Los Angeles County, California, United States · On-site
$25/hr–$35/hr
Entry level
Benefits: Training & development Wellness resources Employee discounts We Empower the Fighting Spirit in You! Position Overview We are seeking an energetic and knowledgeable Group Fitness Instructor to lead engaging, saf…
Skills: Group Fitness Instruction, Exercise Science, Anatomy, Kinesiology, Class Planning
We empower the fighting spirit in you! GENERAL SUMMARY: The Regional Director of East Coast will serve as a regional liaison to the Vice Presidents of Sales, Fitness and EVP of Operations, and oversee sales, fitness and …
We Empower the Fighting Spirit in You! We Offer Employee discounts Free uniforms Health insurance for eligible employees Opportunity for advancement Training & development Bonus based on performance for eligible employee…
Benefits: Free uniforms Wellness resources Employee discounts We empower the fighting spirit in you! The Brand Ambassador plays a key role in building awareness and engagement around new club openings while supporting th…
Pierce County, Washington, United States · On-site
$25/hr–$35/hr
Mid level
Benefits: Free uniforms Training & development Wellness resources Employee discounts We Empower the Fighting Spirit in You! At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members ever…
Skills: Yoga Instruction, Exercise Science, Anatomy, Kinesiology, Group Fitness Instruction
Pierce County, Washington, United States · On-site
$25/hr–$35/hr
Mid level
Benefits: Free uniforms Training & development Wellness resources Employee discounts We Empower the Fighting Spirit in You! At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members ever…
Skills: Resistance Training, Group Fitness Instruction, Exercise Science, Anatomy, Class Planning
Pierce County, Washington, United States · On-site
$25/hr–$35/hr
Mid level
Benefits: Free uniforms Training & development Wellness resources Employee discounts We Empower the Fighting Spirit in You! At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members ever…
Skills: Mat Pilates Instruction, Exercise Science, Anatomy, Kinesiology, Group Fitness Instruction
Pierce County, Washington, United States · On-site
$25/hr–$35/hr
Mid level
Benefits: Free uniforms Training & development Wellness resources Employee discounts We Empower the Fighting Spirit in You! At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members ever…
Pierce County, Washington, United States · On-site
$25/hr–$35/hr
Entry level
Benefits: Free uniforms Training & development Wellness resources Employee discounts We Empower the Fighting Spirit in You! At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members ever…
GENERAL SUMMARY: The MMA Sales Manager is responsible for ensuring a positive customer experience personally and through Coach’s supervision. MMA Sales Manager are responsible for delivering great member service along wi…
Skills: Sales, Personal Training, Mixed Martial Arts, Staff Supervision, Customer Service
The Front Desk Representative serves as the primary point of contact for members, managing check-ins, phone inquiries, and retail sales. They are also responsible for maintaining lobby cleanliness, performing administrative tasks, and assisting with membership-related inquiries.
Requirements
Candidates must have a high school diploma or GED, along with current CPR and AED certifications. A minimum of 6 months of customer service experience in a relevant industry is required.
Full job description
We Empower the Fighting Spirit in You!
GENERAL SUMMARY: The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Front Desk Customer Service
Warmly greets members and guests as they enter and leave the club.
Answers incoming calls in a professional and efficient manner and transfers phone calls promptly and to the right department or individuals.
Checks in members and verifies membership; signs up members for group fit or ultimate classes.
Registers prospective members and directs them to the membership department.
Addresses members’ questions or direct them to the appropriate individual for better assistance.
Sells supplements, apparel and other UFC Gym retail items to members.
Rings up purchases on the point of sales system and provides accurate change.
Maintains a professional image and behavior at all times- avoids eating, sitting, reading, internet surfing, using a personal cell phone or other activities which are not work related.
Responds professionally to requests and inquiries from guests, members, and staff.
Provides information to members regarding special club events.
Immediately reports or escalates to management any unsafe conditions or emergency situations.
Administrative
Keeps front desk and lobby neat and clean at all times.
Performs opening and closing procedures for the front desk, as assigned.
Attends monthly meetings or other scheduled meetings.
Assist with inventory or product pricing, as needed.
Calls all past due members regarding late dues and down payments.
ORGANIZATION RELATIONSHIPS: The Front Desk Representative reports to the Front Desk Lead and Operations Manager. This position may interact with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
Must be energetic and possess a very friendly, outgoing personality and positive attitude.
Possess strong interpersonal and communication skills, including telephone etiquette.
Possess a strong customer service focus.
Understands and follows oral and written instructions.
Able to multi-task and perform tasks with accuracy and attention to detail.
Must be a team player and possess a can-do attitude.
Adhere to meal and rest break periods and must clock in and out for all shift times.
Minimum certifications/educational level:
High school diploma or GED required.
Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.
Minimum experience:
Must have 6 months’ customer service experience in health club, retail, hospitality or food service industry.
Experience with multiple phone lines preferred.
Basic computer skills.
Physical Requirements:
Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 25 pounds.
Ability to stand and remain on your feet for a full shift.
Benefits:
Employee discounts
Free uniforms
Health insurance for eligible employees
Opportunity for advancement
Training & development
Benefits:
Bonus based on performance for eligible employees
Competitive salary
Dental insurance for eligible employees
Employee discounts
Flexible schedule
Free uniforms
Health insurance for eligible employees
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Vision insurance for eligible employees
Wellness resources
Apply today! We respond to all applications!
Related keywords
Front DeskCustomer ServiceRetailHospitalityMembershipPoint of SalesCPRAEDAdministrativeInventoryHealth ClubCommunicationSchedulingOperations
UFC GYM is the global leader in MMA-inspired fitness.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Newport Beach, California
LinkedIn followers
40,006
UFC GYM is the global leader in MMA-inspired fitness. Train Different in 150 locations around the world.
Rooted in authenticity, UFC GYM is an extension of the Ultimate Fighting Championship® and proud to make the training programs and benefits of elite MMA athletes accessible to all, regardless of age or athletic ability. The company was founded in alliance with New Evolution Ventures™ (NeV), developers of many of the world’s most successful fitness brands.
For more information, visit www.ufcgym.com or explore career opportunities at www.ufcgym.com/careers.
Offices: 1501 Quail St, Newport Beach, California 92660, US
FitnessHealthYouth Martial ArtsSports Performance TrainingPersonal TrainingMMAand Functional FitnessTrainingSportsHealth Care
UFC GYM is the global leader in MMA-inspired fitness.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Newport Beach, California
LinkedIn followers
40,006
UFC GYM is the global leader in MMA-inspired fitness. Train Different in 150 locations around the world.
Rooted in authenticity, UFC GYM is an extension of the Ultimate Fighting Championship® and proud to make the training programs and benefits of elite MMA athletes accessible to all, regardless of age or athletic ability. The company was founded in alliance with New Evolution Ventures™ (NeV), developers of many of the world’s most successful fitness brands.
For more information, visit www.ufcgym.com or explore career opportunities at www.ufcgym.com/careers.
Offices: 1501 Quail St, Newport Beach, California 92660, US
FitnessHealthYouth Martial ArtsSports Performance TrainingPersonal TrainingMMAand Functional FitnessTrainingSportsHealth Care