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$21/hr–$24/hr
Full-time
Monthly ICHRA Medical Stipend, Dental Insurance, Vision Insurance, 401(k) Plan, Monthly Performance Bonuses, Quarterly Performance Bonuses
Posted 49d ago
~40 hrs/week
Responsibilities
Deliver an exceptional luxury customer experience by guiding clients through the purchasing journey and driving brand loyalty through strategic clienteling. Manage boutique operations including cash handling, inventory replenishment, and opening/closing procedures to maintain luxury standards.
Requirements
Requires a minimum of 3 years of experience in luxury or premium retail working with high-end local and international clientele. Candidates must possess strong interpersonal skills, a passion for leather craftsmanship, and flexibility to work retail schedules including weekends and holidays.
Full job description
Maison Polène
Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level.
Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
Join a passionate team dedicated to delivering exceptional customer experiences while helping establish Polène's presence in one of the country's premier luxury shopping destinations.
Be part of the next chapter of the Polène story as we prepare to open our Chicago boutique on Oak Street this winter.
About the Role
As a member of our Chicago boutique team, you will bring to life the distinctive Polène universe, attracting a high-end, local, and international clientele. This position is ideal for individuals who are passionate about luxury leather goods and committed to delivering exceptional service every day.
Our Chicago boutique requires experienced professionals capable of exceeding the expectations of discerning customers while contributing to the success of one of the most prestigious luxury shopping destinations in the Midwest.
Key Responsibilities
Creating the Polène Experience
Proactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return.
Guide and assist clients throughout their entire purchasing journey, delivering exemplary service from greeting to farewell.
Offer personalized and attentive experiences by identifying customer needs and embodying Polène's service standards.
Encourage additional sales by mastering and communicating our services during and after each purchase.
Drive brand loyalty through strategic clienteling, maintaining a detailed digital client book to provide personalized outreach and styling advice that extends the relationship beyond the boutique visit.
Develop long-term relationships with clients while contributing to individual and boutique sales goals.
Cash Management & Operational Support
Manage opening and closing procedures for registers and accurately process transactions.
Support CRM initiatives through client follow-up and contribute to daily boutique reporting.
Maintain the boutique's presentation, including merchandising, sales floor organization, and collaboration with the stock team to support inventory and storage.
Ensure operational procedures and service standards are consistently executed.
Support inventory-related activities and product replenishment as needed.
Boutique Opening & Closing
Prepare the boutique before opening: activate lighting, equipment, and music; verify merchandising; and restock bags and materials.
Complete end-of-day closing procedures: process telecollections, secure registers, send reports, deactivate lighting and equipment, adjust displays, organize materials, and turn off music.
Ensure the boutique is consistently maintained to reflect Polène's luxury standards.
What We're Looking For
Minimum 3 years of experience working with high-end, local, and international clientele in a luxury or premium retail environment.
Deep appreciation for craftsmanship and leather goods, with a passion for sharing this expertise with clients.
Strong team player with a collaborative and positive spirit.
Personable, with excellent interpersonal skills and the initiative to cultivate meaningful client relationships.
Exceptional service orientation with rigor, proactivity, and meticulous attention to detail.
Autonomous, adaptable, and resilient—capable of thriving in a high-traffic boutique environment.
Strong clienteling and relationship-building skills.
Fluency in English required; additional language proficiency is a plus.
Availability to work a flexible retail schedule, including weekends, holidays, and peak business periods.
Compensation & Benefits
Competitive hourly wage of $21 - $24 per hour, plus bonus incentive.
Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
Dental and vision insurance with employer contributions.
401(k) plan.
Monthly and quarterly performance bonuses.
Paid Time Off, including vacation and sick time.
Employee discount on our full range of leather goods and jewelry.
Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
Commuter benefits for transit (pre-tax, where applicable).
Opportunities for growth within our expanding U.S. retail network.
A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
If you are passionate about luxury leather goods and aspire to deliver an extraordinary customer journey, we invite you to join us as we launch Polène's Chicago boutique on Oak Street this winter.
Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
Polène is a Parisian leather goods brand founded in 2016 by two brothers and a sister.
The brand's collections embody confident and classical true line combined with fluid and graceful curves.
Inspired by the work of designers such as Madeleine Vionnet, Mariano Fortuny and Madam Grès, folds were incorporated into the collections, thus enhancing the leather’s malleability and strengthening the sculptural aspect of the designs.
The brothers’ expert knowledge and passion for quality pushed them to use the best hand-made artisan production in Spain.
Offices: 69, Rue de Richelieu, Paris, Île-de-France 75002, FR
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