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Job Description: Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure tha…
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Job Description Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that…
Provide first-level operational oversight and customer support for real-time low latency trading platforms across various asset classes. Act as a liaison between external stakeholders and internal technology teams to resolve systemic issues and design new features.
Requirements
Requires 3-5 years of experience in technical support, including proficiency in SQL and UNIX Shell, and familiarity with Agile methodologies. Candidates must obtain FINRA SIE and Series 57 licenses within eight months of hire.
Full job description
Job Description:
Building trusted markets — powered by our people
At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities.
To support strong partnership and team connection, this role follows a four day in office work model.
Please note: The candidate selected is required to work Monday - Friday 8:00am CST - 5:00pm CST.
Location Overview
Cboe Global Markets operates a key office in the Overland Park Xchange (OPx), located in Overland Park, Kansas, a bustling suburb of Kansas City. TheOPxbusiness park is strategically positioned to provide convenient access to the Kansas City metropolitan area, offering modern infrastructure and a collaborative environment ideal for the financial services and technology industries. This location benefits from proximity to major highways, making it easily accessible for employees
TheOPxsite provides a balance of high-quality office space, advanced facilities, and an environment conducive to productivity and growth.
Role Overview
The Trade Desk Specialist role is served by experienced financial technologists with responsibilities that include providing customer support and production level operational oversight of one or more real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) covering one or more asset classes (e.g., equities, foreign currencies, futures, options). This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not. Trade Desk Specialists will often act as a liaison between different stakeholders including global and regional banks, buy side firms, corporates, prime brokers, and vendors along with internal business and technology teams. A Trade Desk Specialist must be able to work independently with little to no direct supervision in performing their duties. Additionally, individuals in this role will have many opportunities to provide input into the full lifecycle of projects and to directly impact the success of the team and the greater organization.
Responsibilities:
Provide customers and sales support and training related to platform behavior, order processing behavior, market structure, andfeature/functions.
Perform daily system checks and periodically review audit logs to verify system changes. Monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected. Take direct action to resolve known issues. Provide customers, regulators, and the business with live updates related to systems and trading issues.
Provide exchange platform support including equity listing process management; service cancel order requests; conduct clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; execute real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.
Liaise with business associates, customers, and software engineers to define and design new features and functions. Test changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified. Participate in internal and industry-wide weekend testing as needed.
Provide Subject Matter Expertise in one or more areas critical to production operations support by mentoring, providing guidance to, and through training to Cboe staff. Liaise with vendors and operators of facilities supporting critical financialinfrastructure.
Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs). E.g. market data, order entry, web service APIs. Participate in operational on-call support rotations as needed.
Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of customers and business teams.
Update internal technical and operations procedures within the Operations team’s Confluence space. Draft technical notices and updates to technicalspecifications.
Onboard new clients establish client access to platforms, provision new services, assist customers with establishing default settings (e.g. order entry, routing, entitlements, risk management) based on their usage of a given Cboe platform, and conduct API certification testing and support.
Regular attendance at the workplace in a traditional office environment may be required
Performs other related duties as required or requested.
Requirements:
High School Diploma, GED, Trade, Technical or Vocational School
Bachelor’s Degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline.
FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses or ability to obtain within first 8 months of service required
At least 3-5 years experience in a security related or technical support position
At least 2+ years with UNIX Shell
At least 2+ years with SQL
At least 2+ years with Agile Development Methodology
Benefits and Perksof working for Cboe Global Markets
We value the total wellbeing of our people – including health, financial,personaland social wellness. We believe standard benefits like health insurance and fair pay area givenatany organization. Still, you should know we offer:
Fair and competitive salary and incentive compensation packages with an upside for overachievement
Generous paid time off, including vacation, personal days, sickdaysand annual community service days
Health, dental and vision benefits, including access to telemedicine and mental health services
2:1 401(k) match, up to 8% matchimmediatelyupon hire
Discounted Employee Stock Purchase Plan
Tax Savings Accounts for health,dependentand transportation
Employee referral bonus program
Volunteer opportunities to help you give back to your communities
Some of our associates’ favorite benefits andperksinclude:
Complimentary lunch,snacksand coffee in any Cboe office
Paid Tuitionassistanceand education opportunities
Generous charitable giving company match
Paid parental leave and fertility benefits
On-site gyms and discounts to other fitness centers
More About CboeGlobal Markets
We’rereimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one.We’reinvesting deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed.
We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion.We’rean engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.
We're proud to be an equal opportunity employer do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, orVeteran status. We are committed to fostering a workplace where all individuals are valued and respected.
#LI-CJ
This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.
Salary Ranges (applicable for US locations only)
At Cboe, we are committed to providing a competitive, transparent, and market‑informed total rewards program. The anticipated base salary range for this role is $80,750-$104,500, with actual compensation determined by job‑related factors such as skills, relevant experience, education, internal alignment, and location.
This role may also be eligible for annual incentive compensation and, where applicable, participation in Cboe's long-term equity programs.
Additional information about Cboe's total rewards program, including benefits and other compensation components, can be found here: Total Rewards at CBOE.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
Related keywords
CboeTrading PlatformsLow LatencyEquitiesFuturesOptionsFINRA SIESeries 57SQLUNIXAgileAPIMarket DataOrder EntryConfluenceRoot Cause Analysis
Cboe Global Markets (Cboe) is the leading exchange network for global derivatives, foreign exchange, digital asset and securities trading solutions. We’ve been building trusted, inclusive markets for over 50 years, but we’ve only just begun.
We inspire our people to solve complex challenges together because what we do matters: providing the financial infrastructure that helps power the global economy. We create the space for investors of all backgrounds to participate in our markets as well as opportunities for our people to grow while pursuing big ideas. Our solutions help people build a sustainable financial future. And our people are making that future brighter, not only through their work but in the ways they give back to their communities.
Offices: 433 W Van Buren St, Chicago, Illinois 60607, US · 17 State Street, 31st Floor, New York, NY 10004, US · 11 Monument Street, 5th Floor, London, EC3R 8AF EC3R 8AF , GB · 6800 W 115th St, Overland Park, Kansas 66211, US · 220 Montgomery Street, Suite 360, San Francisco, CA 94104, US
OptionsSPXVIXFuturesEquitiesDerivativesETPsClearingFinancial Educationand Global FX
Cboe Global Markets (Cboe) is the leading exchange network for global derivatives, foreign exchange, digital asset and securities trading solutions. We’ve been building trusted, inclusive markets for over 50 years, but we’ve only just begun.
We inspire our people to solve complex challenges together because what we do matters: providing the financial infrastructure that helps power the global economy. We create the space for investors of all backgrounds to participate in our markets as well as opportunities for our people to grow while pursuing big ideas. Our solutions help people build a sustainable financial future. And our people are making that future brighter, not only through their work but in the ways they give back to their communities.
Offices: 433 W Van Buren St, Chicago, Illinois 60607, US · 17 State Street, 31st Floor, New York, NY 10004, US · 11 Monument Street, 5th Floor, London, EC3R 8AF EC3R 8AF , GB · 6800 W 115th St, Overland Park, Kansas 66211, US · 220 Montgomery Street, Suite 360, San Francisco, CA 94104, US
OptionsSPXVIXFuturesEquitiesDerivativesETPsClearingFinancial Educationand Global FX