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Outbound Customer Service Representative
Fort Wayne, Indiana, United States · On-site
Entry level
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Full-time
Competitive Compensation, Health Insurance Plans, Dental Insurance, Vision Insurance, Company Paid Disability Insurance, Supplemental Insurance
Posted 54d ago
~40 hrs/week
Responsibilities
Responsible for the day-to-day servicing and maintenance of large, complex commercial insurance accounts. This includes marketing new business, processing renewals, and serving as the primary point of contact for clients.
Requirements
Requires an active Indiana Property & Casualty license and at least 5 years of experience in commercial insurance brokerage. Proficiency in digital environments and experience with real estate or contractor accounts is strongly preferred.
Full job description
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness, and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance, or financial services.
Commercial Lines Customer Service Agent (CSA)
Position Summary:
The Commercial Lines Customer Service Agent (CSA) is responsible for the day-to-day servicing and maintenance of assigned large, complex commercial insurance accounts. This role supports both new business and renewals while delivering a high level of client service and satisfaction.
Key Responsibilities:
Market and place commercial lines new business and renewal accounts.
Maintain and service assigned accounts, ensuring accuracy and timeliness.
Update insurance applications and gather underwriting information, including loss runs.
Prepare and issue proposals, binders, auto ID cards, and renewal certificates.
Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures.
Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience.
Qualifications:
Active Indiana Property & Casualty license required
Minimum of 5 years’ experience in commercial insurance brokerage or a comparable role
In-depth knowledge of all commercial insurance lines, including complex and specialized coverages, particularly those offered by the agency
Experience working with real estate and contractor accounts strongly preferred
Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and relevant insurance laws and regulations
Demonstrated ability to work effectively in a digital environment; experience with Applied Epic preferred but not required; proficiency in Microsoft Office Suite, document management systems, carrier platforms, and phone systems
Strong time management, organizational, and written and verbal communication skills
Highly self-motivated with the ability to work independently
Exceptional attention to detail and accuracy
Strong mathematical aptitude preferred
Ability to successfully pass a background check, as permitted by law
Hours: Monday – Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.
We’ve built the nation’s first Broker-Network, partnering with top independent insurance agencies to unlock growth and transform the industry. By combining our industry-leading services with a collaborative approach, we empower our Network and Platform Partners to thrive.
Offices: 1215 Manor Drive, Suite 208, Mechanicsburg, Pennsylvania 17055, US
Based on 1103 listings with disclosed salaries, most sales jobs in Indiana pay between $50k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Indiana right now?
There are currently 5,402 open sales positions in Indiana listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Indiana?
Companies currently hiring include AutoZone, Lowe's Companies, Inc., Circle K, Advance Auto Parts, O'Reilly Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Indiana?
Yes — 745 of the 5402 open sales positions offer remote or hybrid work (412 remote, 333 hybrid).
How do I apply for Sales jobs in Indiana?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.