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Full-time
high school, associate degree, bachelor degree
Posted 10d ago
~40 hrs/week
Responsibilities
Develop and maintain relationships with health systems and families to educate them on hospice services and improve access to end-of-life care. Coordinate patient status, referrals, and discharges between health systems and the VITAS team using CRM tools.
Requirements
Requires a minimum of three years of experience in customer service or the healthcare industry and a high school diploma, though a degree is preferred. Candidates must possess strong communication skills and the ability to work flexible hours, including evenings and weekends.
Full job description
Responsible for developing and maintaining relationships with the contacts within assigned health system(s) and the patients & families within that align with VITAS core mission and values. Ability to apply a consultative approach to educate medical professionals and patients and families about hospice services; meeting customer, patient & family needs by providing end of life care solutions to improve timely access to care.
Responsible to become a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease specific clinical criteria and evidence based medicine.
Responsible for care coordination and communication to members of the assigned health system, VITAS team, and other community / post-acute entities regarding patient status including referral process, discharge process, and hospital readmissions/ hospice revocations.
Participates in the information gathering and support of patients, families and admission nurse through the admission process.
Supports account, patients & families who readmit to the hospital/ER (VITAS revocations) by care coordinating with VITAS team.
Utilize direction and judgement in determining an approach to create, develop and sustain a consultative relationship in assigned accounts and other potential referral sources, by making effective customer contacts and exhibiting excellent customer service skills.
Resolves customer feedback by investigating opportunities for development, developing solutions, preparing reports, and collaborates on resolutions with program management.
Leverages provided resources and CRM (customer relationship management) as a vehicle for success.
Daily use of CRM tool in order to capture needs of the account and necessary information for effective communication with other VITAS team members.
Leverages educational tools on provided devices as customer visual aids and learning tools to grow knowledge.
Able to apply training and leverage tools and resources when executing strategies with customers with a strong sense of urgency.
Maintains professional and technical knowledge by reviewing professional publications, establishing personal networks and remaining current with changes in healthcare field in order to understand customer industry.
Open to and proactively applies coaching feedback from direct manager with the intentions on improvement of various skillsets.
Works cohesively and leverages opportunities with VITAS team members: VITAS Admissions Team, VITAS Sales Team, VITAS Medical Director & Team Physicians, Team Managers and overlapping team disciplines, PCAs, Sr. Leadership. Attends team meeting at least two times per quarter.
Timely completion of administrative duties: expense reports, payroll entry, other administrative actions by required times.
Effective in professional verbal, written, and electronic communication.
Perform related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Expectations/Requirements:
Minimum three years of experience in direct customer service or healthcare industry
Excellent presentation, negotiation and relationship-building skills
Participate in competitive team environment that involved individual accountably and teamwork
Able to demonstrate examples on critical thinking and create solutions
Past military service a plus
Experience with volunteer organization a plus
Evidence of exceeding goals or expectations with a project or previous job
Strong customer service, sense of urgency and problem solving skills
Time management and organizational skills
Ability to collaborate with a team to support territory, to build relationships, and educate to generate access to hospice care by building long term business partnerships
Strong interpersonal skills within all levels of an organization
Excellent oral and written communication skill
Ability to work outside of normal business hours (8-5), evenings and weekends as needed.
Ability to learn and apply a CRM tool and proficiency in Outlook, Word, Excel—PowerPoint, iOS devices
Ability to develop clinical knowledge base to support effective care transitions to VITAS for hospice eligible patients
Integrity and patient/ customer focus: ethical, moral conduct, customer services
Reliable transportation
Education:
High school Diploma required or equivalent. Associate or bachelor’s degree preferred.
Physical Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Related keywords
Hospice ServicesMedicare Hospice BenefitCRMCare TransitionsEnd of Life CareHealthcare IndustryPatient StatusHospital ReadmissionsEvidence Based MedicineClinical CriteriaiOS DevicesMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointPatient Advocacy
VITAS® Healthcare, the nation's leading provider of end-of-life care since 1978.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1978
Headquarters
Miramar, Florida
LinkedIn followers
91,563
VITAS Healthcare is the nation’s leading provider of end-of-life care, guided by a mission to deliver compassionate, personalized support that honors every life and every moment. Our vision is to be the trusted leader in care, offering empathetic, innovative, patient and family centered services that help individuals navigate life’s journey with dignity, comfort and peace.
A career at VITAS means joining nearly 12,000 professionals who bring purpose, expertise and heart to their work every day. Our teams care for patients and families during meaningful moments, supported by a culture that values empathy, collaboration, and professional growth. VITAS was named a 2025 Top Workplace in Healthcare, reflecting our commitment to creating an environment where people feel supported, respected and inspired to grow.
We take care of each other the same way we care for our patients. Team members receive mentoring, resources and flexibility that allow them to do what is right at the bedside. You will be trusted as an expert in your field and valued for the impact you make. At VITAS, your work strengthens a mission that honors life, supports families and brings comfort when it matters most.
If you are driven by purpose and motivated by compassion, you will find a meaningful career here. Join a team that believes every moment matters, and every role contributes to the care we provide.
Offices: 3046 Corporate Way, Miramar, Florida 33025, US
Hospice Care and Palliative CareHospitalHealth Care
Based on 3646 listings with disclosed salaries, most sales jobs in Florida pay between $54k–$150k per year. Individual offers vary with seniority, company size, and specialization.
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