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Full-time
Posted 57d ago
Apply by Jul 12
~40 hrs/week
Responsibilities
Manage inbound and outbound client calls to handle appointment bookings, general inquiries, and concern de-escalation. Act as a liaison between clients and shops using a chat system to maximize booking potential.
Requirements
Requires 1-2+ years of customer service experience and proficiency with technology systems. A background in sales is preferred but not required.
Full job description
Overview
THIS IS AN IN PERSON POSTION
At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.
As the leader of Blowouts in the beauty industry we are obsessed with giving our customers the best experience very visit. In fact, our #1 core value is “It’s the Experience”. Many of the first interactions with guest happen over the phone and this is where our Customer Experience Coordinators come in. Our ideal candidate is interested in the beauty industry, passionate about customer service and can deliver smiles through the phone.
Job duties include but are not limited to the below
Delivering over the top customer service to all clients that call in.
Answering inbound client phone calls- call vary from appointment booking, general questions, cancelling appointments and customer concerns.
Being a liason between the clients on the phone and our shops by communicating via a chat system.
Making outbound calls to clients.
Making appointments for customers using the “Booker” booking platform
Confirming bookings.
De-escalating any client concerns that come through on the phone.
Maximizing shops booking potential by moving appointments around to accommodate all guests.
Other duties as assigned by team leads.
Skills needed:
Excellent verbal and written communication: Clearly explaining information, adapting language to different customers, and using positive tone.
Technologically Proficient: Can navigate technology systems easily including but not limited to booking systems, zoom phone and zoom chat.
Active Listening: Fully understanding customer needs by attentively listening, asking clarifying questions and repeating back information.
Multitasking: Handling multiple tasks simultaneously, like working in client profiles to make notes or read notes while speaking to a custome
Problem-solving: Identifying the root cause of a problem and providing appropriate solutions.
Organization: Keeping customer information and appointments accurate and updated.
Patience: Maintaining composure when dealing with frustrated or demanding customers
Empathy: Showing understanding and compassion towards customer issues
1-2+ years of customer service experience strongly preferred.
Our philosophy is simple: focus on one thing and be the best at it. For us, that's blowouts! Either at one of our 125+ locations nationwide or with our line of styling products and tools crafted for the perfect blowout at home. Visit us at thedrybar.com to shop, book appointments or just get to know us better. Peace, love & blowouts!
Please note that we are Drybar Holdings LLC, overseeing the 140+ blowout salon locations across the USA, not to be confused with Drybar Products LLC or any Helen of Troy brands, even though we're their biggest fan! If you are interested in learning more about Drybar Products LLC, please head to Helen of Troy.
Offices: 125 Technology, Suite 150, Irvine, California 92618, US
Based on 1221 listings with disclosed salaries, most sales jobs in Arizona pay between $51k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in Arizona right now?
There are currently 6,201 open sales positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in Arizona?
Companies currently hiring include Circle K, AutoZone, Lowe's Companies, Inc., Bank of America, O'Reilly Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in Arizona?
Yes — 1030 of the 6201 open sales positions offer remote or hybrid work (557 remote, 473 hybrid).
How do I apply for Sales jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.