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The role focuses on owning merchant retention and SaaS analytics to identify drivers of churn and software adoption. You will build trusted metrics, dashboards, and scalable data models to influence strategic decisions across Product, Finance, and Sales teams.
Requires 5+ years of experience in analytics or BI, with advanced SQL skills and proficiency in cloud data warehouses like Snowflake and BI tools like Power BI. Experience with Python, dbt, and SaaS subscription metrics is highly preferred.
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
This is a hybrid position, 3-4x/week in our San Francisco office.
Behind every renewal, cancellation, software adoption, and support conversation is an opportunity to better understand what helps our merchants succeed. This role exists to turn those signals into action.
You'll help SpotOn understand the moments that matter throughout a merchant's journey, from their first interaction with our platform to go-live, and long-term success. You'll uncover what helps merchants thrive, where we can improve, and how we can build better experiences at every stage. Your work will influence decisions across Customer Experience, Sales, Finance, Product, and Engineering.
Retention is one of the highest-leverage opportunities at SpotOn. Every improvement means more merchants growing their business with us, stronger recurring revenue, and better products built from real customer insights.
As the owner of merchant retention and SaaS analytics, you'll help shape how we measure success, prioritize investments, and make decisions across the company. It's an opportunity to influence strategy through data.
You'll join a Finance & Data Analytics team where ownership is part of how we work. We build systems that make trusted insights available to everyone, helping teams spend less time finding answers and more time helping merchants succeed.
You'll own the analytics that power SpotOn's merchant retention and SaaS business.
You'll:
Identify the drivers behind merchant retention, churn, and software adoption.
Build trusted metrics, dashboards, and analyses used by executives and cross-functional leaders.
Partner with Product, Customer Success, Finance, Sales, and Engineering to turn insights into action.
Create scalable reporting, data models, and AI-powered workflows that reduce manual work and improve decision making.
Measure the impact of retention initiatives so we invest in what works.
Some weeks you'll spend hours in SQL untangling a complex problem. Other weeks you'll present recommendations to executives, automate recurring analyses, or build tools that eliminate repetitive work.
Success in this role is measured by the decisions you help the business make, and ultimately, by merchants who stay, grow, and succeed with SpotOn. If you see a problem worth solving, you have the ownership to solve it and the support to make it happen.
You should apply if you…
Notice when a merchant, a process, or a metric doesn't add up and treat that as an opportunity.
Aren't satisfied stopping at "churn is up" - you need to know why, down to the root cause, even when the answer is uncomfortable.
Like going deep enough to become the person people ask about a problem, but know when "good enough" beats another week of polish.
Aren't afraid to pick up a new tool, language, or AI assistant mid-project if it gets you to the answer faster.
Enjoy tinkering with AI coding tools like Claude Code/Codex as a way to move faster on real analysis.
Want your work to outlive the request it came from - you'd rather build the dashboard or create a scalable process after answering the same questions too many times
Believe in data-driven decisions, but have the judgment to know when the data isn't there yet and a decision still has to be made.
Have a track record of working well across Finance, Sales and Customer Success because the best answer to a retention question rarely lives in one team.
5+ years of experience in Analytics, Business Intelligence, or a related analytical role, ideally with experience in the Software industry.
Advanced SQL skills with experience working in cloud data warehouses (Snowflake preferred).
Experience with customer retention analyses
Experience building dashboards and reporting in Power BI or similar BI tools.
Strong analytical and problem-solving skills with the ability to investigate complex business questions.
Experience translating data into clear business recommendations.
Comfortable working independently in a fast-paced, ambiguous environment.
Experience with Python, dbt, AI coding assistants, or workflow automation tools is a plus.
Excellent communication skills and a collaborative mindset.
Bonus Point: Experience with Netsuite (or comparable ERP), SaaS metrics, subscription businesses
Our base pay range is $150,000-$170,000 for this role
Please note the salary range listed is just one component of a competitive compensation package, which includes a company stock plan
Offers will be reflective of the candidate’s location and experience.
At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:
Medical, Dental, and Vision Insurance
401(k) with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.
Restaurant technology, delivered with hospitality.
SpotOn helps restaurants grow profits, streamline operations, and own their customer experience. Backed by deep industry expertise, we combine powerful tech with hands-on partnership to help operators succeed in a changing industry.
Offices: 100 California St, 9th Floor, San Francisco, California 94111, US · 500 W Madison St, Chicago, Illinois 60661, US · 4000 Town Center Dr, Southfield, Michigan 48075, US · 6400 S Fiddlers Green Circle, Greenwood Village, Colorado 80111, US · Calle Río Tiber 53, Centro, Cuauhtémoc, Mexico City, Mexico 06500, MX
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