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$85k–$115k/yr
Full-time
Unlimited vacation, Health Insurance, Dental Insurance, Vision Insurance, Wellhub Memberships, 401k plan with company match
Posted 11d ago
~40 hrs/week
Responsibilities
The Cruise Operations Manager will oversee day-to-day cruise operations, ensuring operational excellence and successful adoption of the new booking portal. They will also lead operational projects, analyze performance data, and collaborate with cross-functional teams to scale business processes.
Requirements
Candidates must have 3-5 years of experience in operations or project management with strong analytical and process-scaling skills. Proficiency in operational tools like Jira, CRM systems, and data analysis is required, along with the ability to work on-site in New York City.
Full job description
About Fora
Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.
Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City. In 2026, we announced our $60 million Series D investment round, led by Forerunner and Tactile Ventures, with continued participation from existing investors Thrive Capital, Insight Partners, and Heartcore Capital. We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and we were most recently recognized as one of the TIME100 Most Influential Companies 2026.
We're building the first truly unified platform for all travel needs—leveraging the best of human expertise and technology to transform how people plan and book travel.
About The Role
Fora is seeking a Cruise Operations Manager to help power one of our fastest-growing business categories. As Fora’s cruise business continues to expand and we launch a new booking portal, this role will own the day-to-day execution of cruise operations, ensuring operational excellence while helping drive successful portal adoption across our advisor community.
Reporting to the Senior Manager, Cruise Operations, this role will play a critical role in building and scaling the operational systems, workflows, and processes that support the growth of our cruise business. This is an opportunity to join at an exciting inflection point, taking ownership of a rapidly evolving operational function while partnering closely with cross-functional teams to improve efficiency, solve complex problems, and deliver an exceptional experience.
Key Responsibilities
Manage the day-to-day execution of cruise operations, ensuring high-quality support and operational excellence across the function.
Manage operational workflows related to the cruise booking portal, helping ensure successful rollout, adoption, and ongoing optimization.
Lead multiple projects and operational initiatives simultaneously, driving work from planning through execution and continuous improvement.
Identify opportunities to improve processes at scale and implement solutions that increase efficiency, accuracy, and scalability.
Monitor operational performance through reporting and data analysis, using insights to identify trends, surface opportunities, and inform decision-making.
Partner closely with the Senior Manager, Cruise Operations to support the continued growth and scaling of the cruise business.
Assist with group booking management, supporting group block setup, inventory tracking, deadlines, and cruise line coordination to help ensure accurate and timely group booking experiences.
Collaborate cross-functionally with Product Operations, Booking Platform, and other internal partners to improve systems, workflows, and operational outcomes.
Build clear, polished presentations that communicate operational updates, performance metrics, and recommendations to stakeholders.
Operate effectively in a fast-paced, evolving environment, adapting quickly as new products, processes, and priorities emerge.
Requirements
3-5 years of experience in operations, project management, or a related business function.
Demonstrated experience independently managing multiple projects or operational workflows from end to end.
Strong analytical skills with experience pulling, interpreting, and acting on operational data and reporting.
Proven success designing, improving, and scaling operational processes.
Demonstrated ownership of a business function or operational area, with a proactive and accountable approach to execution.
Strong cross-functional collaboration skills and the ability to build productive working relationships across teams.
Experience working with operational systems and tools such as Jira, booking platforms, CRM systems, business intelligence tools, and spreadsheets.
Excellent organizational skills with exceptional attention to detail and the ability to manage high-volume work.
Comfort working in ambiguity and adapting quickly in a fast-paced, high-growth environment.
Ability to work in the United States and be based in, or willing to relocate to, New York City.
Strongly Preferred
Experience in the travel industry, although travel experience is not required
Cruise industry or group booking operations experience
Experience in startup, marketplace, hospitality, or e-commerce operations
Experience creating executive-ready presentations that effectively communicate operational performance and recommendations
Compensation
Compensation for this role varies based on experience, with an indicative range of $85K–$115K + equity. Final compensation will depend on the level at which the candidate is hired, as we’re considering multiple levels for this role.
Unlimited vacation
Health Insurance (including an option completely covered by Fora HQ)
Dental & Vision Insurance
Wellhub Memberships
401k plan with company match
Commuter Benefits
Supplemental Life Insurance
Stock Options
This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.
Our Values
We’re forging our own path
Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.
We’re stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.
We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.
We’re here to serve
We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.
We mean business
Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.
WORK AUTHORIZATION
Authorization to work in the United States is required for full-time roles based in our New York City office. Fora is unable to sponsor or assist with U.S. work authorization. Roles based outside of the United States are not subject to this requirement.
EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.
Powering the next generation of travel entrepreneurs
Industry
Technology, Information and Internet
Company size
201-500 employees
Founded
2021
Headquarters
New York, NY
LinkedIn followers
79,664
Total funding
$139M
Fora is the modern travel agency, powering a new generation of travel entrepreneurs. Our AI-enabled platform provides advisors with the technology, training, and community to build real businesses and deliver trips no algorithm alone could match.
More than 15,000 travel advisors have built businesses on Fora’s platform, 97% of whom are new to booking travel. Together, they have booked more than $2.5 billion in travel across 180+ countries.
Join the community: https://www.foratravel.com/join
Find our HQ jobs here: https://www.foratravel.com/careers
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