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Full-time
high school, bachelor degree
Posted 23d ago
~40 hrs/week
Responsibilities
The Store Manager is responsible for managing all aspects of the retail store, leading the team to provide exceptional customer service and achieve sales goals. This includes overseeing inventory, staff training, and ensuring a luxury shopping experience for clients.
Requirements
Candidates should have a high school diploma (college degree preferred) and at least 5 years of experience in a similar role within a luxury environment. Strong communication skills and proficiency with POS systems and Microsoft Office are also required.
Full job description
Who you are:
The Store Manager is responsible for achieving store goals while demonstrating brand philosophy, professionalism, attention to detail, and technical capability. The Store Manager is truly the ‘conductor’ leading each member of the store to achieve a perfect symphony of client experience and store operations. This is a position of great responsibility that encompasses administrative activities including store budget allocation (sales volumes, profitability, customer portfolio, etc.), talent attraction and retention, inventory ownership. The Store Manager is a dynamic leader by nature, inspiring the store teams through his/her energy and passion. The Store Manager is the largest contributor to the overall atmosphere and energy of the store and is responsible for creating a luxury setting that conveys a feeling of home to all that visit.
Role responsibilities:
Manage all aspects of retail store.
Lead by example to provide industry leading customer service building guest loyalty through in-store experience.
Satisfactorily resolve customer service issues by using best-in-class customer service, ensure detailed responses to customer problems and complaints.
Serve as market expert regarding competitive environment, talent network and opportunities for strategic brand positioning.
Achieve Goals including store sales, inventory KPIs, performance management and timekeeping for payroll.
Oversee, observe, and give feedback on client interactions ensuring that each client advisor provides a tailored, personal, and memorable experience aimed at growing client retention.
Coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed in an efficient and effective manner.
Set reasonable sales objectives for staff and review them systematically while identifying possible areas of improvement to promote achievement of sales objectives.
Assign & delegate responsibilities to each member of the team while monitoring the performance and contribution to store success. Carry out year-end staff evaluations.
Identify potential future candidates for the store to build bench of talent.
Recruit, hire and onboard new staff to ensure store is always staffed.
Analyze reporting including sell-through, productivity, sales results, and customer information and communicate to domestic and international business partners.
Partner with Merchandising and Buying to ensure that the store has enough product to meet customer expectation and demand.
Oversee stockroom and all product movement to ensure accuracy or inventory and storage of goods to company standards
Oversee Quarterly inventory process and ensure company identified KPIs are met.
Build effective working relationships with peers and stakeholders throughout the organization.
Ensure Visual Merchandising in store is maintained to company standards throughout the day, partner with Visual Merchandising team to refresh store based on sell through and availability
Qualifications:
High school diploma required; College degree preferred.
5 year’s experience in equivalent role in Luxury Environment
Proven ability to meet business goals by driving results through store team
Ability network and cultivate clients
Strong verbal and written communication skills.
Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance
Able to work a varied schedule each week including nights and weekends.
EEOC
Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
“Beauty will save the world” (Fyodor Mikhailovich Dostoevsky)
Industry
Retail Luxury Goods and Jewelry
Company size
1,001-5,000 employees
Founded
1978
LinkedIn followers
264,780
Total funding
$4M
The Brunello Cucinelli story started in 1978 in Solomeo, a small historical hamlet in Italy that has always been the beating heart of the company. We strive to follow the rhythms of the land we live in and to cherish its rich traditions, drawing inspiration from the natural and artistic beauties that surround us. The desire to put human beings at the center of everything guides every action and inspires an adventure that has lasted for over forty years now: today, we are a large community that knows no boundaries and the encounter with many different countries has given us the opportunity to make our dreams even bigger.
Since the very beginning, our goal has been to make high-quality creations to last and to be passed down to future generations. We were born from an intuition: to dye cashmere knitwear. We have developed, at the right pace, a personal vision of total looks, which is reflected in our ready-to-wear collections for Women, Men and Kids, as well as in our Lifestyle accessories line, all of which are proudly Made in Italy. We try to infuse every collection with the values, beauty and ideals that we breathe here in Solomeo and that we wish to spread around the world. The most authentic meaning of our identity and our continuous aesthetic research are built on manual skills and craftsmanship: lovingly cherished ancient knowledge and symbols of vital human creativity.
We are committed to passing on the legacy of our land to younger generations, and we work every day to build and support trust-based relationships with all our collaborators, aiming to promote the individual talent that is indispensable for balanced, respectful and lasting growth.
Protecting Beauty in all its forms, respecting human dignity and preserving the Universe are the ethical principles that guide us, helping us look to the future with faith and accept the challenges of today with enthusiasm, wishing to create something beautiful that stands the test of time.
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