Azerbaijan · Remote OK
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Facilities Management, Vendor Relationship Management, People Management, Strategic Leadership, Financial Oversight
Orlando, Florida, United States · On-site
Starting at $27/hr, our HVAC service technician will possess the knowledge and understanding of how to complete a wide range of HVAC tasks, which includes but is not limited to, routine maintenance & service, installatio…
Skills: HVAC Troubleshooting, HVAC Installation, Routine Maintenance, Indoor Air Quality Equipment, Customer Service
Chicago, Illinois, United States · Hybrid
$41k–$45k/yr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Client Relationship Management, Facilities Management, Work Order Management, Operational Support, Escalation Management
Chicago, Illinois, United States · Hybrid
$56k–$62k/yr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: People Management, Account Management, Customer Service, Budget Management, KPI Tracking
Scottsdale, Arizona, United States · Remote OK
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Enterprise Sales, Facilities Management, Account Management, Business Development, Pipeline Development
Scottsdale, Arizona, United States · On-site
$20/hr–$28/hr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Customer Service, Verbal Communication, Written Communication, Teamwork, Problem Solving
Israel · Hybrid
$42k–$51k/yr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Problem Solving, Learning Agility, Customer Service, Verbal Communication, Written Communication
Scottsdale, Arizona, United States · Hybrid
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Communication, Negotiation, Presentation Skills, CRM Software, Data Analytics
Chicago, Illinois, United States · Hybrid
$22/hr–$31/hr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Problem-Solving, Learning Agility, Customer Service, Verbal Communication, Written Communication
Kennesaw, Georgia, United States · On-site
$24/hr–$27/hr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Plumbing, Electrical Repair, Appliance Repair, Carpentry, Sheetrock
Memphis, Tennessee, United States · On-site
$23/hr–$27/hr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Plumbing, Electrical Repair, Carpentry, Appliance Repair, Sheetrock
Arizona, United States · Remote OK
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Customer Service, Verbal Communication, Written Communication, Teamwork, Relationship Management
Lawrenceville, Georgia, United States · On-site
$24/hr–$27/hr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Plumbing, Electrical Repair, Appliance Repair, Carpentry, Sheetrock
Chicago, Illinois, United States · Hybrid
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Customer Service, Verbal Communication, Written Communication, Teamwork, Relationship Management
Arizona, United States · Hybrid
$93k–$115k/yr
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-dri…
Skills: Account Management, Sales, Customer Success, Business Acumen, Communication
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The District Lead provides strategic oversight to operational teams managing facilities activities for specific trades within an assigned district. This role focuses on meeting operational and financial goals while optimizing processes and managing vendor relationships.
Candidates need a bachelor's degree or equivalent experience, with over 7 years in facilities management and 2-3 years of people management. Experience managing multiple vendors for work orders and capital projects is required.
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The District Lead (DL) provides oversight to operational teams managing all day-to-day facilities activities for specific trades within an assigned district. The District Lead must be able to work in a fast-paced environment, prioritize multiple tasks, consistently make effective decisions under stressful conditions. This position is responsible for the team’s overall performance and for meeting or exceeding assigned operational and financial goals. The role is responsible for maintaining a strategic view of business objectives and a “continuous improvement” mindset that seeks to optimize processes and procedure to enhance business performance. Additionally, this position is responsible for creating and developing relationships with internal and external partners.
\nWhat You'll Do:Strategic leadership: Develop and execute long-term facilities management strategies aligned with company goals.
Financial Oversight: Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiency
Cross-Departmental Collaboration: Work closely with senior leadership across various departments to optimize processes and improve efficiencies.
Risk Management & Compliance: Oversee adherence to regulatory, safety and compliance requirements, ensuring all facilities meet industry standards
Technology & Innovation Integration: Identify and implement new technologies or automation tools to improve facility operations.
Manages operational teams servicing specific trades of high strategic value to SMS assist in order to deliver results that consistently meet or exceed client expectations in terms of operational and financial performance
Closely monitors the operational and financial performance of all assigned operational teams to identify the root causes of process, approach, and/or program deficiencies; recommends resolutions to increase the client’s operational and financial efficiency
Develops systems and processes to identify potential issues prior to client escalation and works with operational teams to ensure they resolve high priority issues; escalates only the most sever issues to senior department leadership, and raises them alongside actionable recommendations for solutions
Supervises Facility Managers and CSRs to ensure that they are enforcing the highest standards for quality, accuracy, and adherence to SMS Assist policy
Holds Facility Managers and CSRs accountable for managing the spend within the assigned portfolio to the client’s financial benefit
Uses KPIs and other quantitative indicators as well as judgement and qualitative observation to review and assess the performance of
Facility Managers and CSRs; provides informal in-stride counseling and formal feedback at prescribed intervals
Mentors Facility Managers to continuously develop their professional knowledge, operational proficiency, and leadership ability to improve performance and prepare them for increasing responsibility
Assists in the development of and frequently uses analysis tools in our propriety database to identify service trends and implement best practice strategies for both internal and client business processes; uses insights from data to identify opportunities and drive continuous improvement
Assists department leadership in the development and implementation of data tools to measure, track, and set standards for team performance; enforces adherence to these goals and standards
Develop key vendor relationships; collaborate with key stakeholders in markets to devise solutions to client issues
Work cross-functionally with other teams to manage vendors in region(s); make strategic decisions about capacity planning and fulfillment of services
Assist team in managing the complete work order life cycle from creation to resolution
Ensures confidentiality of internal and external data
Performs ad-hoc projects and other duties as assigned
Bachelor’s degree or equivalent facilities management experience
7 + years of facilities management experience
Vendor relationship management skills
2-3 years of people management experience
Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
Communication and organizational skills
Experience in facilities management, maintenance management, or building engineering,
maintenance trades, or related fields a plus
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
SMS Assist is now Lessen. Follow us on our new page: https://www.linkedin.com/company/lessen-commercial
Follow us on our new page: www.linkedin.com/company/lessen-commercial It’s our vision to make every property better. We empower businesses across North America with our cloud-based facilities management platform—from retail and convenience stores, to restaurants, banks, residential brands and more—connecting them to a network of service providers, operations and trade experts, and the analytical insights they need to better serve their communities.
Offices: 130 E Randolph St, Suite 200, Chicago, Illinois 60601, US · 3137 E Elwood St, Suite 130, Phoenix, Arizona 85034, US
SMS Assist is now Lessen. Follow us on our new page: https://www.linkedin.com/company/lessen-commercial
Follow us on our new page: www.linkedin.com/company/lessen-commercial It’s our vision to make every property better. We empower businesses across North America with our cloud-based facilities management platform—from retail and convenience stores, to restaurants, banks, residential brands and more—connecting them to a network of service providers, operations and trade experts, and the analytical insights they need to better serve their communities.
Offices: 130 E Randolph St, Suite 200, Chicago, Illinois 60601, US · 3137 E Elwood St, Suite 130, Phoenix, Arizona 85034, US
