Minneapolis, Minnesota, United States · Remote OK
This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to pro…
Skills: Customer Service, Annuities Knowledge, FINRA Series 6, Problem Resolution, Bilingual English/Spanish
Minneapolis, Minnesota, United States · Remote OK
$90k–$122k/yr
The Senior Business Process Specialist - Ramp Up New Advisor Experience serves as a highly experienced subject matter expert of end-to-end business process with consultative responsibilities. This role is responsible for…
Skills: Business Process Design, Onboarding Management, Critical Thinking, Analysis Skills, Cross-functional Leadership
Minneapolis, Minnesota, United States · Remote OK
$21/hr–$29/hr
The Field Practice Solutions Specialist brings a foundational understanding of all financial products and expertly navigates various systems and tools to complete applications, generate illustrations, and facilitate mone…
Skills: Financial Product Knowledge, Application Processing, Money Movement, Client Relationship Management, Problem Solving
Appleton, Wisconsin, United States · Remote OK
$21/hr–$29/hr
The Operations Case Manager (OCM) role provides support to Thrivent’s field staff by demonstrating leadership and ownership of Life and Health new business cases; striving to maximize the number of cases issued while pro…
Skills: Case Management, Life Insurance Knowledge, Health Insurance Knowledge, Customer Service, Interpersonal Communication
Illinois, United States · Remote OK
$104k–$141k/yr
This role leads channel and content strategy for advisor-facing communications, ensuring a clear, consistent, and effective experience across all touchpoints. The consultant defines channel roles and governance, establis…
Skills: Channel Strategy, Content Strategy, Corporate Communications, Public Relations, Change Management
Utah, United States · On-site
$82k–$110k/yr
The Student Loan Operations Manager is a subject matter expert with deep knowledge of the end-to-end student lending lifecycle. This role is responsible for the administration, compliance, operational oversight and vendo…
Skills: Student Loan Lifecycle Management, Vendor Relationship Management, Regulatory Compliance, Portfolio Analytics, Operational Reporting
Minneapolis, Minnesota, United States · Hybrid
$161k–$218k/yr
We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, bank…
Skills: Data Architecture, Solution Architecture, Asset Management, Data Modeling, Cloud Modernization
Fort Collins, Colorado, United States · On-site
Meaningful work. Rewarding career. Make an impact providing expert financial advice with heart. Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing. Her…
Skills: Financial Planning, Relationship Management, Client Acquisition, Insurance Licensing, Investment Advisory
Minneapolis, Minnesota, United States · On-site
$82k–$110k/yr
The Senior Training Specialist role is responsible for responsible for the development of training curriculum, setting strategy, and facilitating in-person and/or virtual learning experiences that incorporates use of adu…
Skills: Instructional Design, Adult Learning Principles, Facilitation, Curriculum Development, ADDIE Model
Casper, Wyoming, United States · On-site
Meaningful work. Rewarding career. Make an impact providing expert financial advice with heart. Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing. Her…
Skills: Financial Planning, Relationship Management, Client Acquisition, Insurance Sales, Investment Advisory
Eagan, Minnesota, United States · On-site
$20/hr–$23/hr
Summary Jason Brisco is an independent financial services advisor of Thrivent. We take a broad-based approach to helping our members achieve multiple financial goals. Jason Brisco helps our members analyze their current …
Skills: Administrative Support, Customer Service, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Minneapolis, Minnesota, United States · Remote OK
$139k–$189k/yr
The Manager, Engineering leads a product team focused on building and maintaining platforms that enable account management, portfolio tracking, and wealth management services. This leader accomplishes results through the…
Skills: AWS Cloud, Python, Lambda, Postgres, Data Engineering
Iowa, United States · Remote OK
$64k–$86k/yr
Candidate must reside in Western IA. This Engagement Specialist (ES) role focuses on the following areas of accountabilities to support the work of the Engagement Team: - Event Execution: implements the activity plans of…
Skills: Project Management, Data Analysis, Social Media Management, Written Communication, Verbal Communication
Wisconsin, United States · Hybrid
$64k–$86k/yr
Candidates must be located within driving distance of the Appleton/Fox Cities area to support regular in-person event execution. This Engagement Specialist (ES) role focuses on the following areas of accountabilities to …
Skills: Project Management, Data Analysis, Social Media Management, Event Planning, Strategic Communication
Minneapolis, Minnesota, United States · Remote OK
$139k–$189k/yr
Leads engineering teams supporting Incentive Compensation capabilities for advisors, delivering end-to-end product outcomes with strong technical judgment and accountability. Maintains hands-on technical credibility, act…
Skills: Engineering Management, System Design, Software Architecture, Agile Practices, Talent Development
Napoleon, Ohio, United States · On-site
$50k–$70k/yr
Summary Endeavor Financial Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Endeavor Financial Group helps…
Skills: Customer Service, Scheduling, Salesforce, Microsoft Word, Microsoft Excel
Minneapolis, Minnesota, United States · Hybrid
$139k–$188k/yr
We exist to help people achieve financial clarity. At Thrivent, we believe money is a tool, not a goal. Driven by a higher purpose at our core, we are committed to providing financial advice, investments, insurance, bank…
Skills: Vendor Relationship Management, Investment Platform Management, Product Delivery, Buy-side Investment Workflows, Change Management
Lexington, Kentucky, United States · On-site
$60k–$80k/yr
Meaningful work. Rewarding career. Make an impact providing expert financial advice with heart. Thrivent is a different kind of financial services firm, one that puts generosity at the center of saving and investing. Her…
Skills: Financial Planning, Customer Service, Client Relationship Management, Data Entry, Financial Analysis
Minneapolis, Minnesota, United States · Remote OK
$139k–$189k/yr
Thrivent is seeking an experienced AI Engineering Manager to help lead the team that builds Thrivent’s enterprise AI/ML platform — the capabilities that product delivery teams across the organization use to develop, depl…
Skills: AI Engineering Management, MLOps, LLM/RAG Applications, Agentic Systems, Databricks
Lansing, Illinois, United States · Hybrid
Summary Wise Oak Financial Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Wise Oak Financial Group helps…
Skills: Office Management, Administrative Support, Salesforce, Microsoft Word, Microsoft Excel
Minneapolis, Minnesota, United States • Remote OK
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Provide a high-quality, non-scripted customer experience by owning calls from initial contact through to problem resolution. Assist clients with financial products including annuities, insurance, and mutual funds while maintaining high quality and first-call resolution standards.
Requires a high school diploma and a FINRA Series 6 certification, with annuity experience and bilingual skills preferred. Candidates must be able to pass criminal and financial background checks and meet specific home internet requirements.
This role isn't on the other end of a complaint line, and escalated callers are rare. Instead, you're empowered to provide a call experience that doesn't rely on a script, and you’ll own it from the first "Hello!" to problem resolution. Working on each unique call from beginning to end lets you focus on the details needed to find the right solutions and provide a superior call experience.
Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language as you gather relevant information.
We are passionate about the client experience. While Average Handle Time (AHT) is measured, we focus on quality and first-call resolution, while looking to minimize our processing time or after-call work so we can help more clients reach their desired goals.
The calls you’ll work on daily are from individuals driven by a higher purpose and resonate with Thrivent's promise of helping people achieve financial clarity, enabling lives full of meaning and gratitude. That mentality is why escalated callers are few.
You'll step into a role with dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager. Your professional development and career progression result from monthly coaching sessions, thought provoking and structured career advancement programs, and stretch opportunities.
It's a career with multiple paths for advancement, too. You have the opportunity to use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to Thrivent.
And with a track record of individuals advancing into new support and leadership roles across the organization, this role provides a starting point for growing at Thrivent. Some highlights include:
Starting at a competitive base salary of $25.00/hour ($52,000/year)
Up to 6 weeks of structured training and onboarding for the product or program you support, with a designated onboarding partner including regular mentoring.
We provide stretch opportunities across the organization. Recent examples include recruiting/interviewing new talent, focus groups/roundtables to address business objectives, quality initiatives and launching new services.
Clear guidelines and resources with no scripts! We support our Customer Care Professionals to be the best they can be, with an internal helpline, coaching and mentoring, and comprehensive documentation there whenever you need them.
Comprehensive medical, vision, and dental (we care about your health)
401(k) matching up to 6% & a pension plan (we also care about your future financial well-being beyond a career with us)
4-weeks of PTO + 12 paid holidays (take care of yourself so you can take care of our clients)
Up to 20 hours of volunteer time off (help the people we serve and the communities we foster)
Corporate gift matching 1:1 (where you donate, we’ll donate)
And more!
High school diploma or equivalent experience, post-Secondary education is preferred
Annuity experience preferred
FINRA Series 6 required
Experience navigating complex customer interactions from support through to resolution.
Ability to welcome change and contribute to continuous improvement in a fast-paced work environment
Bilingual in English and Spanish a plus!
Ability to work:
Training (beginning September 21, 2026): 8:00 a.m. – 4:30 p.m. Central, Monday through Friday for training duration
After Training: Work a full-time schedule between the hours of 9:30 a.m. – 6 p.m. (CST), Monday through Friday
Remote work requirements: private, secure, distraction-free work area which must include reliable power and hard-wired internet connection via ethernet to router/modem.
Internet speed minimum requirements: 30 mbps download/10 mbps upload
The ability to pass a background check (criminal and financial)
The application process for this role consists of two parts – the application and a job skills assessment. This assessment must be completed within 48 hours of receiving the initial invite for your application to be considered. Please note, the assessment cannot be reset if you miss the 48-hour window to complete.
After submitting your application, you will receive a link by email inviting you to complete the self-paced skills assessment through our partner Modern Hire. The assessment invitation will be sent from "Thrivent Recruiting Team ([email protected])."
Although you may not need the entire time, please allow 45 minutes to complete the assessment. The assessment will guide you through a series of questions that will evaluate job-related skills and strengths. This assessment must be completed within 48 hours of receiving the first invitation. Applications with missing or uncompleted assessments will not be considered in the hiring process due to a high volume of applicants.
If you do not receive the invitation email from "Thrivent Recruiting Team ([email protected])," try refreshing your inbox as emails may take up to 15 minutes to send. Check your spam and junk folders for an email from "Thrivent Recruiting Team ([email protected])." If the email was sent to spam, mark as “Not Spam” to ensure you receive all future emails related to your application. Confirm you applied with your correct email by logging into your candidate home here. You will need to reset your password or apply again with your right email if you didn’t the first time. If you applied for a similar role in last few months and already completed an assessment, no further action is needed from you and you won't receive an email.
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
#RemoteWhere Money Means More ™ We’re more than a financial services organization—we’re your partners in navigating life’s financial challenges with care and focus on what matters to you. With the belief that money is a tool, not a goal, we help over 2 million clients make the most of all they’ve been given through financial advice, insurance, investments, banking and generosity programs. As a Fortune 500 company with a 100-year legacy, Thrivent is committed to helping people build their financial futures and live more generous lives in their communities and beyond. For more information, visit thrivent.com. You can also find us on Instagram. YouTube and Facebook. See our social media privacy policy and page guidelines at thrivent.com/privacyandsocial.
Offices: 600 Portland Ave S., Suite 100, Minneapolis, MN 55415-4402, US · 4321 N. Ballard Road, Appleton, WI 54919-0001, US
Where Money Means More ™ We’re more than a financial services organization—we’re your partners in navigating life’s financial challenges with care and focus on what matters to you. With the belief that money is a tool, not a goal, we help over 2 million clients make the most of all they’ve been given through financial advice, insurance, investments, banking and generosity programs. As a Fortune 500 company with a 100-year legacy, Thrivent is committed to helping people build their financial futures and live more generous lives in their communities and beyond. For more information, visit thrivent.com. You can also find us on Instagram. YouTube and Facebook. See our social media privacy policy and page guidelines at thrivent.com/privacyandsocial.
Offices: 600 Portland Ave S., Suite 100, Minneapolis, MN 55415-4402, US · 4321 N. Ballard Road, Appleton, WI 54919-0001, US
