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Full-time
bachelor degree
Base Salary, Bonus, Medical Plans, Health Saving Account Company Match, Paid Time Off, Paid Holidays
Posted 38d ago
~40 hrs/week
Remote in Atlanta, Georgia, United States
Responsibilities
The Product Manager leads the development of new and existing healthcare payment solutions by coordinating with stakeholders across sales, marketing, and technology. Key duties include designing solution architectures, managing the product roadmap, and gathering customer feedback to ensure product quality and market fit.
Requirements
Candidates must have a college degree and a deep understanding of hospital coding, billing workflows, and provider reimbursement processes. Proficiency in interpreting CMS, Tricare, and Medicaid guidelines along with strong technical fundamentals for software building is required.
Full job description
ABOUT THIS POSITION
This role reports to a Director, Product Management and work closely with User Experience team and Technology teams. The Product Manager will coordinate with key stakeholders in sales, marketing, design, development, and operations. This role will be charged with leading game changing efforts at Waystar within the company’s Product team for new to market and existing solutions.
WHAT YOU'LL DO
Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development
Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors
Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues
Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains
Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment
Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
Assisting your VP of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
Working with your VP of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases
WHAT YOU'LL NEED
You know how to execute and like to roll up your sleeves to get things done
You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company
Provided leadership on a team that designed, built, or used RCM Revenue Integrity products
Ability to interpret regulatory guidelines from CMS, Tricare, and Medicaid websites
Ability to understand the vocabulary used in hospital & professional revenue cycle operations, including healthcare coding such as DRGs, CPT/HCPC, Revenue Codes, APG and APC
Organizing market research including analyzing customer segments and industry trends
Possess robust technical fundamentals, especially when it comes to building software
Problem solving skills; able to analyze a problem and design creative solutions
Attention to detail; extraordinary eye for usability and the customer experience
Excellent written communication skills; able to succinctly convey complex ideas through the written word
Great people skills; able to facilitate, negotiate and persuade stakeholders
Flexible and agile; able to rapidly adapt to changing situations and inputs
College Degree required; Business or Computer Science degree preferred
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.
WAYSTAR PERKS
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Related keywords
Revenue Cycle ManagementRCMHealthcare ITCMSTricareMedicaidDRGsCPT/HCPCRevenue CodesAPGAPCProduct StrategyFeature BacklogWireframesUse Case DocumentationUser Testing
Patientco was awarded 2021 Best in KLAS for patient financial engagement software.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2008
Headquarters
Atlanta, GA
LinkedIn followers
4,462
Total funding
$35M
Patientco is a payment technology company headquartered in Atlanta, GA founded specifically to re-think the healthcare payment experience. We bring world-class payment infrastructure together with intuitive consumer payment tools informed by analytics to create a superior billing experience to deliver more payments to Health Systems.
Offices: 715 Peachtree St NE, Suite 900, Atlanta, GA 30308, US
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