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$22/hr–$36/hr
Full-time
high school, associate degree, bachelor degree
Comprehensive Employee Benefit Package
Posted 31d ago
~40 hrs/week
Responsibilities
The Program Coordinator manages customer relationships and order lifecycles by coordinating between Engineering, Manufacturing, Supply Chain, and Quality departments. Key duties include processing sales orders, managing production schedules in the ERP system, and resolving customer disputes.
Requirements
Candidates must be a U.S. Person for ITAR compliance and possess at least one year of customer service experience. A high school diploma is required, while a degree in business administration and experience in the aerospace or manufacturing industry are preferred.
Full job description
Program Coordinators provide effective customer service by establishing a working relationship with internal and external customers through various communication channels, including email, telephone, and in-person meetings. Program Coordinators interact regularly with personnel in Engineering, Manufacturing, Supply Chain, and Quality to obtain and relay information about customer orders, and interact directly with customers to provide information, promptly respond to order inquiries, and resolve disputes as needed. Professionalism and courtesy are paramount to success in this role.
This role is identified as requiring ITAR (International Traffic in Arms Regulations) compliance; therefore, qualified candidates must meet the definition of a U.S. Person (per EAR Part 772 and ITAR 120.15):
An individual who is granted U.S. citizenship, or
An individual who is granted U.S. permanent residence (i.e., a "Green Card" holder), or
An individual who is granted status as a "protected person"
Essential Functions
To accomplish this job, an individual must be able to perform each essential function. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
Answers customer calls; communicates professionally and courteously to convey clear and concise information to customers and coworkers via telephone, email, and in-person
Develops professional business relationships with customers; maintains electronic data and comprehensive files regarding customers and orders
Processes customer sales orders and change orders; relays customer changes (address, locations, contacts, etc.) to appropriate team members and ensures ERP and/or CRM are updated; ensures sales orders align with committed schedule agreements with customers
Utilizes the ERP system to create production orders to meet customer due dates; expedites deliveries per customer request
Prepares invoicing and shipping documentation
Tracks open purchase orders (daily) and routinely tracks delivery and other KPI metrics
Performs incidental duties as required
Regular attendance on-site at the workplace is required
Required Education and Work Experience
A high school diploma or GED equivalent is required
An associate or bachelor's degree in business administration, management, or similar is preferred
Experience requirements vary based on position level. The posted salary range reflects a broad range inclusive of level I, II and III positions.
A minimum of 1 (1) year’s customer service experience is required; experience in business-to-business support is preferred
Higher experience levels are required for placement at Level II and III.
Experience in the manufacturing industry is preferred; experience in the aerospace industry is advantageous
Other Required Skills and Abilities
Friendly and professional verbal and written communication skills (English) are essential
Proficiency in Microsoft applications including Outlook, Teams, SharePoint, and advanced intermediate skills using Excel, PowerPoint, and Word
ERP Experience is preferred; Infor Visual experience is advantageous
Demonstrated analytical, problem-solving, and critical thinking abilities to handle unexpected challenges and make decisions appropriately
Communication skills to effectively and professionally exchange and present information (English)
Commitment to maintain confidentiality, securing company records, and demonstrating discretion and integrity in communications and actions
Self-management skills, including initiative, efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines
Proficiency in Microsoft Office applications, including Outlook, Teams, SharePoint, and advanced intermediate skills using Excel, PowerPoint, and Word
Physical Demands and Work Environment
To perform the essential functions of the role, employees must be able to perform the following activities with or without reasonable accommodation:
Sit for prolonged periods at a desk while working on a computer
Regularly stand and walk throughout the facility
Regularly lift, carry (short distances), and push/pull up to 50 pounds
Occasionally climb steps or stairs
Occasionally bend, crawl, stoop, squat, or kneel
Constantly communicate verbally and in writing (English) using a phone, texts, or other messaging, and email
Use hands and fingers to operate computer keyboards, mouse, or other peripherals
The normal work environment is a typical office setting; however, occasional visits to the warehouse/manufacturing environment will be required, where the employee may be exposed to excessive noise, dust, fumes, vapors, and hazards, including forklifts and other moving equipment. The use of PPE, including hearing protection, eye protection, and safety footwear may be required during these visits.
About Accurus Aerospace Kent, LLC
Accurus Aerospace Kent LLC was founded in 1977 in Kent, WA. Over the past three decades, Accurus has evolved into a preferred supplier of sheet metal fabricated parts, high-precision machined parts, kits, and bench top assemblies to the Aerospace and Defense Industry.
Located in a 47,000 square foot facility only 15 minutes from the Seattle-Tacoma International Airport, Accurus is a center of Aerospace excellence and one-stop source for high speed precision machining, fabrication, and assembly.
We appreciate your interest in Accurus Aerospace; however, only those applicants selected for interviews will be contacted.
Accurus offers a comprehensive employee benefit package upon completion of 30 days of employment. For full details, please visit the benefits section of our website.
Please note that Accurus only accepts applications submitted through our online recruiting system. For information on disability accommodations for applicants, please visit our career page.
All job offers are contingent upon successfully completing a drug screen and criminal background screening. Certain positions may require a Motor Vehicle Report (MVR), a credit report, and/or a medical physical examination.
Thank you for considering Accurus for your next career opportunity.
Related keywords
ITAREAR Part 772Infor VisualERPCRMAerospace IndustryManufacturingB2B SupportKPI MetricsProduction OrdersSheet Metal FabricationPrecision MachiningDefense IndustrySupply ChainQuality Assurance
Accurus Aerospace Corporation is a leading Tier II supplier of highly engineered machined parts, kits and assemblies and processing services to the global aerospace and defense industry focused on the highest value aircraft platforms. Accurus was formed in November 2013 to acquire the business of Precise Machining & Manufacturing in Tulsa, OK. The acquisition of McCann Aerospace Machining in Athens, GA followed in March 2014, and in July 2015, Accurus acquired LaCroix Industries Inc. (“LaCroix”) in Kent, WA, a Tier II supplier of complex metallic formed and machined parts and assemblies for the global aerospace industry. The following year, in July 2016, Accurus acquired ZTM Inc. in Wichita, KS and in 2022 the acquisition of the Ferra Group was completed, adding two manufacturing facitlities outside the United States. Together, these business possesses highly complementary capabilities that allow Accurus to deliver its products to its customers with optimal cost, quality and delivery. Accurus is currently executing a strategic plan to build its business through strategic investments that enable Accurus to be a premier provider recognized by our customers as their supplier of choice.
Offices: 1 West 3rd St, Suite 1400, Tulsa, OK 74103, US · 12716 E Pine St, Tulsa, Oklahoma 74116, US · 4011 E 31st St S, Wichita, Kansas 67210, US · 5416 S 226th St, Kent, Washington 98032, US · 180 Trans Tech Dr, Athens, GA 30601, US
MachiningKits and AssembliesProcessingNon Destructive Testingand Quality Systems ApprovalsMachinery ManufacturingAerospace
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