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Customer Success Manager (Greater Newark, NJ, NYC, Washington, D.C., or Philadelphia Area)
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$65k–$75k/yr
Other
bachelor degree
Posted 16d ago
Apply by Jul 21
~40 hrs/week
Responsibilities
Lead and drive top-line revenue strategy for group, volume transient, and catering segments. Develop and implement marketing communications plans and manage the sales and marketing budget to achieve hotel positioning.
Requirements
Requires at least 3 years of hotel sales leadership experience and proficiency in Delphi and PMS systems. A bachelor's degree in Marketing is preferred.
Full job description
Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Residence Inn Deptford
1154 North Hurffville RoadDeptford, NJ 08096
Overview
The Complex Director of Sales & Marketing is primarily responsible for leading & driving top line revenue strategy for traditional sales related segments to include group, volume transient & catering. The individual is additionally responsible for staying ahead of market trends, market share movement and ongoing competitive hotel analysis, while directing the property sales teams (rooms & catering) to insure budgeted revenues are met or exceeded. The Complex Director of Sales & Marketing is also responsible for developing and implementing a marketing communications plan designed to achieve the desired positioning for the hotel, as well as managing the sales and marketing budget that supports revenue attainment.
Responsibilities
Responsible for leading & driving top line revenue for traditional sales segments to include group, volume transient & catering.
Assesses & reacts to market trends, market share & the competitive hotel environment.
Develops and implements a marketing communications plan designed to achieve the desired positioning of the hotel, as well as manage the sales & marketing budget that supports all initiatives.
Act as the hotel’s voice of the customer and communicate key issues/concerns at all levels of the organization.
Fluent in reading/assimilating/using Smith Travel Research data, financial P&L, mix of sales, forecasting, group pace/position & a wide array of traditional hotel reporting.
Ability to understand and communicate market trends, demand generators, supply/demand and economic factors affecting hotel performance.
Conduct comprehensive competitive set reviews, SWOT analysis & keep tabs on new supply.
Understand GEO source & ability to develop a plan to penetrate the primary markets.
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Offices: 870 7th Avenue, New York, NY 10019, US · 545 E. John Carpenter Frwy., Suite 1400, Irving, TX 75062, US
Hospitality ManagementRevenue ManagementReal Estate InvestmentBrandingDevelopmentand Sales & MarketingHospitalityFinTechFinancial ServicesVenture Capital
How much do Management & Leadership jobs in New Jersey pay?
Based on 6757 listings with disclosed salaries, most management & leadership jobs in New Jersey pay between $75k–$205k per year. Individual offers vary with seniority, company size, and specialization.
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