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Skills: Product Strategy, Salesforce Service Cloud, Salesforce Experience Cloud, Backlog Management, User Story Writing
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Define the product vision, roadmap, and delivery of Salesforce capabilities to enhance Commercial Performance platforms. Act as the primary liaison between business stakeholders and technical teams to ensure scalable, user-centered solutions.
Requirements
Requires 6+ years of experience as a Product Owner or Business Analyst with a strong understanding of Salesforce Service and Experience Clouds. A bachelor's degree is preferred, or 10+ years of relevant work experience in lieu of a degree.
Full job description
JOB SUMMARY
The FLEX Senior Manager, Product Manager for Marriott Digital Services (MDS) Salesforce Commercial Performance is responsible for defining the product vision, roadmap, and delivery of Salesforce capabilities that enable one of Marriott Digital Services’ Commercial Performance platforms. This role owns end to end product strategy for an assigned Salesforce community, translating business priorities across Commercial Services teams and other enterprise organizations into well-defined requirements and prioritized backlogs that deliver measurable value. A key emphasis of this position is proven experience leading large-scale, enterprise implementations that activate Salesforce solutions for operational efficiency and enhanced user experience.
The FLEX Senior Manager, Product Manager serves as the primary liaison between business stakeholders and technical teams, balancing strategic product ownership with hands on business analysis. This role partners closely with Salesforce Administrators, developers, and delivery teams to support both run the business needs and long term platform evolution—ensuring solutions are scalable, intuitive, and aligned to MDS’s growth strategy. As the single point of accountability for the product, the FLEX Senior Manager, Product Manager ensures Salesforce operates as a connected, user centered system that supports service discovery, enrollment, execution, customer engagement, and performance visibility.
Marriott Digital Services (MDS) operates within Commercial Performance using an agency like, centralized delivery model, providing hotels with comprehensive digital activation services across disciplines such as SEO, content, merchandising, analytics, and paid media, as well as digital products including HWS Discovery Pages, Outlet Sites, and custom hotel solutions. This role reports to the Director, MDS Systems and plays a critical role in scaling Salesforce as the foundation for a global, standardized, yet flexible Commercial Services platform.
CANDIDATE PROFILE
Education and Experience
Required
Bachelor’s degree preferred; 10+ years of relevant work experience required in lieu of Bachelor’s degree
6+ years working as a Product Owner, Business Analyst, Product Manager, or similar role supporting business systems or digital platforms
Strong experience owning backlogs, writing user stories, and partnering with technical delivery teams
Practical understanding of Salesforce Service Cloud and Experience Cloud concepts, like objects and flows
Proven ability to align diverse stakeholders around a shared product vision
Excellent communication skills and comfort working in a matrixed organization
Preferred
Strong organizational skills with the ability to manage priorities, dependencies, and deadlines
Familiarity with Agile/Scrum delivery models
Comfortable working in a fast‑paced, evolving environment and navigating ambiguity
CORE WORK ACTIVITIES
Product Ownership & Strategy
Own one or more Salesforce product areas (e.g., Commercial Services website, mPortal, etc.)
Define and maintain the product vision, roadmap, and backlog in alignment with MDS and Commercial Performance priorities
Establish clear success metrics related to adoption, efficiency, and business impact
Business Analysis & Requirements
Elicit, analyze, and document business requirements through stakeholder interviews, case intake, and process reviews
Translate business needs into clear user stories, acceptance criteria, and functional specifications for development teams
Map current‑state and future‑state processes, identifying gaps, dependencies, and opportunities for automation
Ensure requirements are well‑scoped, prioritized, and feasible within Salesforce capabilities and governance standards
Backlog & Delivery Management
Maintain a prioritized backlog, ensuring work is sequenced to maximize value and minimize risk
Lead backlog grooming, sprint planning, and refinement activities with delivery teams
Partner closely with Salesforce Administrators, Developers, and QA to clarify requirements and support timely delivery
Participate in UAT planning and execution, validating that delivered solutions meet business expectations
Stakeholder Engagement & Communication
Act as the primary point of contact for business stakeholders related to assigned product areas
Communicate roadmap updates, release impacts, and changes in a clear, structured manner
Support change management and adoption efforts by contributing to training, documentation, and rollout planning
Governance & Continuous Improvement
Ensure solutions align with Salesforce best practices, security standards, and platform governance
Identify opportunities to streamline processes, improve user experience, and reduce manual effort
Gather feedback post‑release and use insights to drive iterative improvements
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
How much do Management & Leadership jobs in Maryland pay?
Based on 5042 listings with disclosed salaries, most management & leadership jobs in Maryland pay between $70k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Maryland right now?
There are currently 8,368 open management & leadership positions in Maryland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Maryland?
Companies currently hiring include Domino's, Marriott International Hotels, Inc., Northrop Grumman, Northrop Grumman Mission Systems, Inc., CVS Health, among others. Browse the listings above to see every active employer.
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