Atlanta, Georgia, United States · Remote OK
Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work tog…
Skills: Client Relationship Management, Account Planning, Revenue Forecasting, Financial Analysis, Strategic Growth
Indiana, United States · Remote OK
$161k–$269k/yr
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining hu…
Skills: Enterprise Software Sales, Sales Leadership, MEDDPICC, Force Management, SaaS Deal Structuring
Indianapolis, Indiana, United States · On-site
$64k–$95k/yr
Reporting to the Business Unit Leader, you will lead plant operations and process improvement efforts by guiding teams to achieve production, quality, safety, and cost targets. You will identify and resolve production co…
Skills: Leadership, Communication, Organizational Skills, Process Improvement, Problem Solving
Greenwood, Indiana, United States · On-site
Primary Office Location:1567 E. Pleasant Valley Blvd.. Altoona, Pennsylvania. 16602. Join our team. Make a difference - for us and for your future. Position Title: Branch Manager Business Unit: Retail Reports to: Varies …
Skills: Management Skills, Communication Skills, Organizational Skills, Analytical Skills, Interpersonal Skills
Palm Beach Gardens, Florida, United States · Hybrid
$150k–$300k/yr
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Inclusive Leadership
Lafayette, Indiana, United States · On-site
$19/hr–$25/hr
As a Team Supervisor (TS), you are a leader who ensures the shift stays on track and helps deliver memorable customer experiences. When you’re the senior leader on site and running shift, you’ll drive execution and make …
Skills: Leadership, Customer Service, Crisis Management, Inventory Management, Cash Handling
Indianapolis, Indiana, United States · On-site
Business Unit - Arbor Homes
Skills: Financial Leadership, Operational Excellence, Strategic Planning, Business Management, Integrity
Indianapolis, Indiana, United States · On-site
Job Description: The US Crop Protection Portfolio Marketing Lead is responsible for the 5-year portfolio strategic direction, delivery of the annual financial plan, pricing strategy, lifecycle management, OTD forecast, a…
Skills: Portfolio Strategy, Financial Planning, Pricing Strategy, Lifecycle Management, Go-To-Market Strategy
Indianapolis, Indiana, United States · Hybrid
Job Title: College Connection Coach Location: Indianapolis Campus – Ivy Tech Community College Job Type: Full Time Administrative Staff Classification: E-1 Salary Range: $45,000 Reports To: Director, Dual Enrollment and …
Skills: Student Advising, Project Management, Communication, Problem-Solving, Teamwork
Indianapolis, Indiana, United States · On-site
$123k–$505k/yr
Industry/Sector Not Applicable Specialism IFS - Clients & Markets Management Level Director Job Description & Summary At PwC, our people in brand management, marketing and sales focus on collaboration to develop and exec…
Skills: Business Development, Strategic Planning, Client Relationship Management, Market Research, Sales Strategy
Fort Wayne, Indiana, United States · On-site
The Assistant Manager is a critical part of the restaurant management team, ensuring we provide exceptional service and delicious food in a clean, safe and welcoming environment. The Assistant Manager will be responsible…
Skills: Inventory Management, Staff Scheduling, Interviewing, Team Supervision, Coaching
Terre Haute, Indiana, United States · On-site
$35k–$46k/yr
Assistant Women's Basketball Coach Rose-Hulman Institute of Technology has an amazing opportunity in the Athletics Department as a Full-Time Assistant Women’s Basketball Coach. We have been ranked No. 1 among U.S. engine…
Skills: Player Evaluation, Recruitment, Athlete Training, Leadership, Video Analysis
Indianapolis, Indiana, United States · On-site
Description We're building the Teaching Hospital for pediatric therapy. At Bierman Autism Centers, we're creating a category of one by delivering exceptional outcomes for children, developing world-class clinicians, buil…
Skills: Risk Management, Incident Management, Root Cause Analysis, Policy Design, Quality Assurance
Indianapolis, Indiana, United States · On-site
Description We're building the Teaching Hospital for pediatric therapy. At Bierman Autism Centers, we're creating a category of one by delivering exceptional outcomes for children, developing world-class clinicians, buil…
Skills: Risk Management, Incident Management, Root Cause Analysis, Policy Design, Quality Assurance
Fort Wayne, Indiana, United States · On-site
About Us We are a growing, compassionate home care agency dedicated to providing high-quality care and support to our clients and the community. As we expand our reach, we are seeking an organized, proactive, and fully b…
Skills: Recruitment, Onboarding, Employee Relations, Compliance Management, Payroll Coordination
Indianapolis, Indiana, United States · On-site
$19/hr–$35/hr
POSITION DESCRIPTION POSITION TITLE: Group Fitness Instructor (GFI) FLSA STATUS: Hourly, Non-Exempt COMPENSATION: Pay Range is $21.00-$28.00 per hour DOE GFIs are compensated at the class hourly rate as listed above and …
Skills: Group Fitness Instruction, Team Leadership, Class Programming, Talent Development, Member Engagement
Albany, Indiana, United States · On-site
Overview We are currently ready to hire a friendly, experienced Sales Associate/ Customer Service Team Leader that enjoys delivering 100% customer satisfaction! $11.50/hr Responsibilities Greets customers in a friendly m…
Skills: Customer Service, Cash Handling, Inventory Management, Team Leadership, Retail Sales
Muncie, Indiana, United States · On-site
Overview We are currently ready to hire a friendly, experienced Sales Associate/ Customer Service Team Leader that enjoys delivering 100% customer satisfaction! $11.50/hr Responsibilities Greets customers in a friendly m…
Skills: Customer Service, Cash Handling, Inventory Management, Team Leadership, Retail Sales
Farmland, Indiana, United States · On-site
Overview We are currently ready to hire a friendly, experienced Sales Associate/ Customer Service Team Leader that enjoys delivering 100% customer satisfaction! $11.50/hr Responsibilities Greets customers in a friendly m…
Skills: Customer Service, Cash Handling, Inventory Management, Team Leadership, Retail Sales
Muncie, Indiana, United States · On-site
Overview We are currently ready to hire a friendly, experienced Sales Associate/ Customer Service Team Leader that enjoys delivering 100% customer satisfaction! $11.50/hr Responsibilities Greets customers in a friendly m…
Skills: Customer Service, Cash Handling, Inventory Management, Team Leadership, Retail Sales
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Oversees enterprise-level support and service activities for designated clients and referral partners to drive revenue and satisfaction. Acts as the primary point of contact for resolving service incidents and managing the overall profitability and growth of assigned accounts.
Requires a Bachelor's degree in Finance, Marketing, or Business, or equivalent experience. Typically requires a minimum of 8 years of experience in client-facing roles or within the financial industry.
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Summary of This Role
Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients and referral partners. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to increase client revenue, satisfaction, and profitability. Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to clients and referral partners and identify opportunities for expanded support business.
What Part Will You Play?
Is responsible and accountable for the totality of client relationship as well as referral partner relationship for assigned accounts; all Business Partnerships products and services including Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions. Ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. On call 24 hours a day, 7 days a week, and responds appropriately to ensure FIS support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents.
Supports the client and referral partners by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management)
Maintains long-term relationships with clients and referral partners. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the client's business. (Client Management)
Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership. (Client Management)
Ensures quality service and operational performance is within the parameters of the client's projects and service delivery standards. (Client Management)
Acts as the client advocate in the Client Business Review from a strategic direction based on experience and trends. Aligns client's needs with internal solutions. Ensures the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting.
Ensures accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices.
Has revenue targets for new and existing accounts as well as strategic growth targets. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets.
Develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable FIS to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualifies opportunities to ensure high probability of win and successful delivery. Accountable for the profitability of the client; achieve agreed revenue targets. (Client Growth)
Is accountable for renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise. (Client Growth)
Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth)
Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth)
Work to develop initiatives to improve communications, processes and workflow with clients and referral partners and within FIS to create and maintain positive relationships. Deliver reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management. (Client Growth)
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor's Degree
Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
Typically Minimum 8 Years Relevant Exp
Experience in client facing roles and/or financial industry.
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.
Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups, both internal and external.
Supervision - Acts independently to determine methods and procedures on new or special assignments.
Communication Skills - Oral and written. Ability to develop and conduct presentations.
Collaboration Skills - Collaborate with internal and external audiences to solve problems.
Customer Service Skills - Aligns client needs with internal solutions.
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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