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$93k–$117k/yr
Full-time
bachelor degree
Health insurance, Prescription drug coverage, Mental health coverage, Dental insurance, Vision insurance, Life insurance
Posted 10d ago
~40 hrs/week
Responsibilities
The Supervisor will support the design and execution of change management strategies for the Enterprise Service Management program. This includes conducting impact assessments, managing stakeholder engagement, and developing communication plans to drive adoption of new ways of working.
Requirements
Candidates must have a bachelor's degree and at least 2 years of experience in complex enterprise-level transformation initiatives. Proficiency in structured change management methodologies and MS Office Suite is required.
Full job description
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
Job Description – Supervisor Change Management Enterprise ServiceManagement Program
McDonald’s Global Business Services – Change & Organization Activation COE
About the Change & Organization Activation COE
The Change COE enables the human side of transformation at McDonald’s. We partner with leaders to drive enterprise agility, accelerate adoption of modernization initiatives, and build organizational capability for sustained change. Our mission:Make transformation work—everywhere, every time. Our vision:Change agility is our competitive advantage.
About the Role
We are seeking a Supervisor, Change Management (OCM) to support the design and execution of change management activities for the Enterprise Service Management (ESM) Program.
ESM is a multi‑year enterprise transformation focused on standardizing, simplifying, and elevating service delivery across McDonald’s. The program establishes a unified ServiceNow “Golden Instance” and a single, experience‑led entry point for employees, franchisees, and partners to access services consistently and efficiently.
Through common standards, shared knowledge, and AI‑enabled capabilities, ESM reduces cost and complexity while improving service quality, reliability, and user experience. Ultimately, the program enables Global Business Services, Technology, and other functions to scale services with greater agility, transparency, and customer focus.
This role will play a key part in activating adoption, embedding new ways of working, and ensuring sustained value realization across impacted stakeholder groups.
Future assignments may span additional McDonald’s functional and enterprise transformation initiatives.
Reporting & Alignment
This role reports to the Senior Manager, Change & Organization Activation COE, with matrixed alignment to ESM program leadership.
Duties
Key Responsibilities
Support the development and execution of comprehensive change management strategies by applying a structured change methodology across enterprise initiatives.
Conduct change impact, readiness, and risk assessments across people, process, and technology dimensions to support successful transitions and adoption.
Assist in developing stakeholder engagement plans, including identification of key stakeholders, influencers, and resistance points, to support effective change adoption.
Support the development of change‑aligned communication strategies and plans that reinforce program objectives and engagement outcomes.
Create change communication materials and messaging tailored to diverse stakeholder groups and delivery channels.
Build foundational understanding of the sponsoring function’s business, strategy, and transformation objectives to effectively support change outcomes.
Analyze data‑driven insights (e.g., adoption, readiness, sentiment) to inform change approach adjustments and accelerate adoption.
Contribute to building enterprise‑wide change capability by supporting knowledge sharing, best practices, and continuous improvement efforts.
Apply and reinforce the enterprise change framework; support training, enablement, and coaching for partners, practitioners, and business leaders as needed.
Support COE operations, including staff meetings, learning sessions, and capability‑building activities (e.g., topic identification, content development).
Maintain and curate standard change management templates, tools, and examples to enable consistent and high‑quality change delivery.
Qualifications
Required
Bachelor’s degree in Change Management, Business Administration, Human Resources, or a related field.
Minimum 2 years of experience supporting complex, enterprise‑level transformation or modernization initiatives.
Demonstrated knowledge of structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and communications planning.
Experienced with MS Office Suite
Preferred
Experience supporting enterprise service or operating model transformations across functions such as Global Business Services (GBS), Technology, Human Resources, Finance, Data, Procurement, or similar environments.
Experience‑led change or service design experience, including the use of personas, journeys, and user‑centered design approaches.
Compensation
Bonus Eligible: Yes
Long - Term Incentive: No
Benefits Eligible: Yes
Salary Range
The expected salary range for this role is $93,208.00 - $116,510.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Related keywords
Change ManagementEnterprise Service ManagementTransformationServiceNowStakeholder EngagementCommunication StrategyReadiness AssessmentImpact AssessmentGlobal Business ServicesOrganizational ActivationUser-centered DesignAgilityProcess StandardizationData-driven InsightsBusiness StrategyChange Framework
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.
McDonald's & our franchisees employ 1.9 million people worldwide.
We serve the world some of its favorite foods - World Famous Fries, Big Mac, Quarter Pounder, Chicken McNuggets and Egg McMuffin.
To learn more about the company, please visit www.aboutmcdonalds.com.
Offices: 110 N Carpenter St, Chicago, Illinois 60607, US
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