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$116k–$145k/yr
Full-time
bachelor degree
Sabbatical program, Tuition assistance, Flexible work arrangements, Health insurance, Prescription drug coverage, Mental health coverage
Posted 9d ago
~40 hrs/week
Responsibilities
Lead and execute change management sub-workstreams for the Future of Marketing program to ensure successful adoption of new processes and platforms. Partner with global stakeholders to drive readiness, track adoption metrics, and deliver targeted communications and training.
Requirements
Requires a bachelor's degree and at least 5 years of experience in complex, enterprise-scale transformation initiatives. Candidates must possess strong expertise in structured change management methodologies and the ability to influence cross-functional teams.
Full job description
Company Description:
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview
McDonald’s Global Business Services – Change & Organization Activation COE is seeking an experienced Manager, Change Management to support holistic change planning and execution for the Future of Marketing Program. McDonald’s is evolving its global marketing model to be more connected, efficient, and effective, with greater emphasis on data, measurement, and decision support. As part of this effort, McDonald’s is establishing a Future of Marketing team to define how marketing capabilities, processes, and ways of working will evolve over time. The team will help the business better leverage scale, improve consistency across markets, and strengthen the overall effectiveness of marketing investments.
Key Responsibilities
Lead Change Sub‑Workstreams
Lead and execute assigned change management sub‑workstreams aligned to the end‑to‑end FOM change strategy, enterprise change framework, and program milestones.
Translate FOM process and platform changes (e.g., workflows, templates, approvals, repositories) into clear, role‑based impacts, communications, training, and adoption actions for global business audiences.
Partner closely with program leadership and key stakeholders across Global Marketing , Global Technology, and Global Business Services (GBS) to ensure integrated delivery across process, technology, data, and service readiness.
Drive Readiness, Adoption, and Measurement
Conduct change impact assessments, stakeholder analyses, and readiness evaluations across regions, functions, and user personas.
Define, track, and report on adoption and readiness metrics (e.g., training completion, go‑live readiness, platform usage, process compliance, stakeholder sentiment).
Use data‑driven insights to identify risks, adjust change strategies, and accelerate adoption and value realization.
Enable Communications, Learning, and Performance Support
Lead the design and delivery of targeted change communications aligned to program milestones and leadership priorities.
Partner with Learning & Development and product teams to shape learning strategies and deliver role‑based enablement (e.g., job aids, quick guides, demos, office hours, hypercare, train‑the‑trainer).
Ensure learning and performance support are embedded into day‑to‑day workflows and reinforced post go‑live.
Advance Enterprise Change Capability
Apply and champion McDonald’s enterprise change standards, tools, and ways of working.
Capture and share lessons learned and best practices with the Change & Organization Activation (COA) COE to continuously strengthen enterprise change capability.
Advise and coach leaders on effective sponsorship, change strategy execution, and outcome measurement.
Qualifications
Required
Bachelor’s degree in Business, Human Resources, Change Management, or a related field.
5+ years of experience supporting complex, enterprise‑scale transformation initiatives.
Strong expertise in structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and change communications.
Demonstrated ability to influence and lead across business, functional, and technology teams without direct authority.
Proven experience defining and tracking adoption KPIs, readiness metrics, and value realization outcomes.
Ability to operate effectively in fast‑paced, ambiguous environments while managing multiple, competing priorities.
Desired & Preferred Experience
Experience supporting process‑led global standardization initiatives, including global process ownership, management of local nuances, and exception governance.
Demonstrated success partnering with stakeholders in risk‑managed, policy‑driven, or regulated environments.
Experience designing and delivering role‑based training and performance support for legal, operational, and business requester audiences.
Experience supporting global, multi‑market deployments using persona‑based change planning approaches.
Proven ability to translate system and platform capabilities (e.g., workflows, templates, clauses, reporting) into sustainable, adoptable ways of working.
Experience‑led change, service design, or journey‑based change approaches.
Strong process design, data‑driven mindset, and storytelling capabilities.
Experience working with globally distributed teams and cross‑functional partners.
Experience driving adoption of enterprise service platforms or employee portals (e.g., ServiceNow‑enabled transformations).
Compensation
Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Salary Range
The expected salary range for this role is $115,872.00 - $144,840.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Related keywords
Change ManagementFuture of MarketingGlobal Business ServicesTransformationStakeholder AnalysisReadiness AssessmentKPIsAdoptionCommunicationsLearning & DevelopmentServiceNowProcess OwnershipEnterprise FrameworkData-drivenStorytellingCross-functional
McDonald’s is the world’s leading global foodservice retailer with over 37,000 locations in over 100 countries. More than 90% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.
McDonald's & our franchisees employ 1.9 million people worldwide.
We serve the world some of its favorite foods - World Famous Fries, Big Mac, Quarter Pounder, Chicken McNuggets and Egg McMuffin.
To learn more about the company, please visit www.aboutmcdonalds.com.
Offices: 110 N Carpenter St, Chicago, Illinois 60607, US
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