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Chicago, Illinois, United States · Remote OK
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Chicago, Illinois, United States · Hybrid
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Rockford, Illinois, United States · On-site
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Chicago, Illinois, United States · On-site
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Carpentersville, Illinois, United States · On-site
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Chicago, Illinois, United States • On-site
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The Account Manager coordinates banking, custody, fiduciary, and investment administration for complex ultra-high net worth clients. They act as a subject matter expert, resolve client inquiries, and ensure accurate processing of daily transactions and documentation.
Candidates should have a college or university degree and 4-8 years of relevant experience in trust or banking operations. Strong organizational, analytical, and communication skills are required to manage client needs in a time-critical environment.
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
The Global Family & Private Investment Offices team (“GFO”) is a sales and client servicing group, within the Wealth Management division, specifically dedicated to supporting ultra-high net worth individuals and families (>$200m of investable assets), their charities and foundations. Given their wealth, these families act like institutions but require a personal and high touch approach, as well as the highest level of discretion. Our families' wealth is mixed in nature with some being multi-generational inherited wealth and some being new entrepreneurial wealth. With the diversity of their investments, they often take a broad range of products and services from Northern Trust including asset servicing (custody), fiduciary, fund administration, investment management and banking/credit.
The Account Manager owns coordination of banking/custody/fiduciary/investment administration for complex Wealth Management clients. Anticipates and identifies client needs and handles client inquiry resolution. Coordinates set-up of account services and monitors client reporting. Serves as main liaison for the client service team; working with key partner areas supporting client requirements. Identifies service efficiencies and process improvements; using creative and proactive measures.
Acts under general supervision (but works independently a majority of the time). Completes review and obtains necessary approvals/guidance on transactions and/or documentation items.
Key Responsibilities Include:
Banking Support:
• Works with bankers, relationship managers and account managers to support daily client banking needs; supporting all banking products and services. Acts as banking subject matter expert.
• Processes daily transactions as required by the client including, but not limited to, communication of complex loan pricing, loan borrowings, loan payments, requests for funds under established lines of credit.
• Independently creates and implements complex banking structures, including treasury management services. Assists with onboarding of new clients.
• Direct set up of various types of client accounts and services. Keeps abreast of all new products/services to respond to client inquiries and assist in selling services.
• Is well versed in the compliance requirements for new accounts/relationships. Monitors compliance reports for adherence to policy and procedures.
• Interacts with partners in various operating areas to ensure accurate processing, to resolve issues and to research client inquiries.
• Represents team at National Loan Services and Regional Banking meetings.
Custody Support:
• Manages client account administration which may include a focus on complex asset servicing, trust administration, banking, investment manager or consultant activities. Acts as asset servicing subject matter expert.
• Independently coordinates the daily execution of client requests, communicating progress status with clients, vendors and the internal service team, regularly.
• Works with relationship managers to ensure appropriate and necessary documentation is received and maintained.
• Able to anticipate and identify clients’ needs related to service requests and integrate knowledge of organization to meet/exceed these needs.
• Works with relationship managers in developing/identifying additional business, preparing for client meetings and coordinating the service team.
• Ensures accurate set up and review of fees.
1. Expected to use initiative to research initial issues, but can then refer complex problems to managers/experts
2. May have direct interaction with committees, clients and/or Senior Management
3. Able to serve as key subject matter expert and mentor to other more junior level employees
4. Carries out complex activities with significant financial, client, and/or internal business impact
5. Creates and maintains internal documented procedures for assigned client relationships, including special procedures
6. More technically sound in area of expertise and has broader knowledge of other areas
7. Delivers a work product that requires less revision
8. Able to facilitate discussions and reach decisions
9. Works effectively as a team member but also independently
10. Works toward becoming proficient in all areas of the job
The successful candidate will have:
Experience: A College or University degree and/or 4-8 or more years’ relevant experience in trust/banking operations experience is preferred. Client servicing background and proven work record.
Salary Range:
$74,200 - 126,200 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
Helping investors navigate changing market environments.
Northern Trust Asset Management is a global investment manager that helps investors navigate changing market environments in efforts to realize their long-term objectives. Entrusted with US$1.4 trillion in assets under management as of March 31, 2026 we understand that investing ultimately serves a greater purpose and believe investors should be compensated for the risks they take — in all market environments and any investment strategy. That’s why we combine robust capital markets research, expert portfolio construction and comprehensive risk management to craft innovative and efficient solutions that seek to deliver targeted investment outcomes. As engaged contributors to our communities, we consider it a great privilege to serve our investors and our communities with integrity, respect and transparency. Northern Trust Asset Management is composed of Northern Trust Investments, Inc., Northern Trust Global Investments Limited, Northern Trust Fund Managers (Ireland) Limited, Northern Trust Global Investments Japan, K.K., NT Global Advisors, Inc., 50 South Capital Advisors, LLC, Northern Trust Asset Management Australia Pty Ltd, and investment personnel of The Northern Trust Company of Hong Kong Limited and The Northern Trust Company. © 2025 Northern Trust Corporation. Head Office: 50 South La Salle Street, Chicago, Illinois 60603 U.S.A.
Offices: 50 South LaSalle Street, Chicago, Illinois 60603, US
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