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Full-time
bachelor degree
Posted 17d ago
~40 hrs/week
Remote in Atlanta, Georgia, United States
Responsibilities
Lead and mentor a team of UX designers to create AI-native digital experiences for ServiceNow University. Collaborate with product management and engineering to drive the product lifecycle from research to delivery.
Requirements
Requires a bachelor's degree in Design or HCI and extensive experience in UX/Interaction design, including at least 3 years of people management. Preferred candidates have experience with Enterprise/CRM products and integrating AI into work processes.
Full job description
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
Location: Open to other locations within the U.S. and Canada
At ServiceNow, our Product Design team uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and backgrounds - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
This position within Customer & Partner Experience is responsible for designing the ServiceNow digital experiences that Customers and Partners utilize to learn about, adopt, support, and maximize the value of their ServiceNow solutions. The team collaborates to drive customer value and success through AI-native and self-serve digital experiences in portals including Developer, University, Store, Partner Portal, Documentation, Best Practices Library, Universal Profile, and MyNow.
ServiceNow University:
ServiceNow University is ServiceNow’s learning platform, giving customers, partners, and employees on-demand courses, guided learning paths, and certifications to build product skills, accelerate adoption, and get more value from the ServiceNow platform. This role in particular will be a hands-on player/coach, where you both manage people, and lead multiple design programs within ServiceNow University.
What you get to do in this role:
Lead, mentor, and inspire a team of UX designers, fostering a collaborative, innovative, and high-performance design culture.
Set clear goals, priorities, and expectations for the team, ensuring alignment with product vision, company strategy, and user needs.
Guide designers through the full product lifecycle - from research and ideation to prototyping, testing, and delivery - while promoting best practices in UX design.
Provide regular feedback, coaching, and career development opportunities to grow individual skills and team capabilities.
Ensure effective collaboration between designers, product managers, engineers, researchers to deliver cohesive, user-centered solutions.
Collaborate cross-functionally with product management and engineering, from strategy definition, release planning, product architecture through tactical execution of product roadmaps.
Oversee the team’s use of Design Systems, encouraging consistency and scalability while driving contributions to system evolution.
Empower the team to distill complex problems into actionable design goals, guiding them through rapid iterations and informed decision-making.
Promote knowledge sharing and alignment across distributed design teams to strengthen impact and efficiency.
Deliver clear, compelling presentations to executives and key stakeholders that articulate the UX vision, product strategy, and design rationale.
Represent the design team in cross-functional leadership meetings, advocating for user needs and experience quality.
Qualifications
Preferred Qualifications:
3+ years of experience managing people and/or leading design teams
8+ years of experience in UX Design and/or Interaction Design field
Experience in integrating AI into work processes, driving decision-making, and using AI to solve problems.
Strong skills and experience in Enterprise Design or for CRM products
A portfolio of work samples representing your work and approach.
Ability to understand and distill complex problems into clean solutions.
Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team.
Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos.
Basic Qualifications:
BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency).
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
Service ManagementEnterprise CloudCustom App DevelopmentPlatformITSMSecurity OperationsCustomer Service ManagementITOMGRCHR Service Delivery
How much do Management & Leadership jobs in Georgia pay?
Based on 4153 listings with disclosed salaries, most management & leadership jobs in Georgia pay between $68k–$192k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Georgia right now?
There are currently 17,995 open management & leadership positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Georgia?
Companies currently hiring include Domino's, PruittHealth, Emory Healthcare, Truist, The Home Depot, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Georgia?
Yes — 3536 of the 17995 open management & leadership positions offer remote or hybrid work (1105 remote, 2431 hybrid).
How do I apply for Management & Leadership jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.