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Full-time
bachelor degree, postgraduate degree
Posted 15d ago
~40 hrs/week
Responsibilities
Lead the integration of hardware, software, and services into a single product organization to drive growth and portfolio strategy. Oversee the Voice of Customer model and manage the product roadmap to improve release predictability and recurring revenue.
Requirements
Requires over 15 years of relevant experience with a strong blend of commercial leadership and technical fluency. A bachelor's or master's degree is typically required, with a preference for experience in B2B utility or industrial settings.
Full job description
Position Summary
Neptune is consolidating hardware and software product management under a single senior leader, elevating the product organization from a hardware centered function to an integrated hardware, software, and services solutions and category discipline. This role converts customer needs into a coherent, growth driving portfolio strategy and builds the prescriptive Voice of Customer model the business needs to prioritize, specify, and sequence what Neptune develops.
The Senior Director leads the Hardware Product Management and Software Product Management tracks, both at Director level, and integrates closely with the Software and Hardware Development teams so the product and engineering rhythm is fast, detailed, and predictable. The mandate is anchored directly to Neptune’s three priority growth areas: software and pricing, static acceleration, and services expansion. Internal and external candidates are in scope; the position is best suited to a commercial or business development leader with strong technical fluency.
Key Responsibilities
Software and Pricing
Own the software and analytics roadmap, including ENZO anomaly detection, leak detection, NRW analytics, self-service reporting, and meter age alerting. Drive disciplined price capture across hardware and software.
Static Acceleration
Own the static mix opportunity and portfolio strategy, with higher ASP versus mechanical through feature and price innovation, and a roadmap aligned to the market transition.
Services Expansion
Shape solution and decision support products that allow services to attach and scale, differentiating on customer experience and outcomes alongside Solutions Delivery.
Voice of Customer
Architect and operationalize the Voice of Customer model: a structured, prescriptive engine that converts customer, field, channel, and usage signal into prioritized, well specified requirements on a repeatable cadence.
Portfolio Strategy
Own a single integrated 24 to 36 month hardware, software, and services roadmap, and arbitrate priorities across the two Director tracks against shared growth and margin targets.
Engineering Integration
Serve as the senior commercial counterpart inside the Development organization, maintaining a tight product and engineering operating rhythm that shortens cycle time and improves release predictability.
Pricing and Category
Lead portfolio and category strategy, including lifecycle decisions, packaging, configuration, and the product side of discount governance, to protect realized price.
Solutions growth
Expand decision support and machine learning enabled capabilities so that software and services outgrow core hardware and lift recurring revenue mix.
Team leadership
Develop the product management organization, coaching the two Director level leaders and their teams, raising the talent bar, and building succession depth.
Qualifications and Experience
Commercial and technical
A combination of business development or commercial leadership and genuine technical fluency, with command of customer economics and of how products are developed.
Voice of Customer design
Demonstrated experience designing or standing up a prescriptive Voice of Customer or requirements model, rather than running a reactive feature function.
Solutions leadership
A track record leading high performing, fast paced, growth driven product teams, ideally expanding a hardware centered organization toward an integrated hardware, software, and services focus.
Development partnership
A proven operating partnership with engineering and development leadership, and comfort in a detailed, prescriptive product and engineering rhythm.
Domain experience
Experience in a B2B utility, water, or industrial setting is preferred, with familiarity in SaaS, machine learning, and decision support product economics.
People leadership.
A senior people leader able to elevate two Director level reports and raise standards across the broader team.
Requirements
Education:
Typically requires a bachelor's or master's degree (or international equivalent)
A water technology company serving utilities across North America.
Industry
Appliances, Electrical, and Electronics Manufacturing
Company size
501-1,000 employees
Founded
1892
Headquarters
Tallassee, AL
LinkedIn followers
10,343
Designing and engineering for the business of water.
Anticipating the needs of the utility, we have provided many industry firsts including the foundation of smart water metering, the solid state absolute encoder register. Neptune’s experience in the water industry is a story rooted in loyalty to our customers and in sound stewardship. It is a story more than twelve decades strong.
Neptune Technology Group Inc. is a technology company serving more than 4,000 water utilities across North America. We make data actionable using effective software and hardware tools that are interconnected by a smart network, with expertise and experience specifically focused on the business of water.
Everything we do is centered on our customers and their evolving needs as:
A Purposeful Utility
Technical solutions are designed with a clear purpose, to respond to — and anticipate — the needs of the water utility. Neptune® technology focuses directly on ideas that most effectively resolve challenges felt by our customers in their daily work life.
An Adaptive Utility
Our design and engineering processes allow utilities to adapt quickly to ever-evolving technologies while leveraging existing assets to accomplish unique business goals.
A Connected Utility
How well technology, data, and systems serve our customers will be the true measure of our success. The connected age requires well-thought-out, ready-to-use tools to share information, linking utilities to solutions, departments, consumers, and partners.
A Responsible Utility
Together, we are stewards of a life-sustaining resource—water. Neptune is committed to help protect water quality in every community we serve and partner in the education of the value of water.
Win your day with Neptune, your most valued partner. Connect to what’s next in water.
Offices: 1600 Alabama Highway 229, Tallassee, AL 36078, US · 7275 West Credit Avenue, Mississauga, Ontario L5N 5M9, CA · Ejercito Nacional No. 418, Distrito Federal, MX · 3100 Breckinridge Blvd NW, Bldg 1200, Suite 300, Duluth, Georgia 30096, US
Water MetersMeter Reading EquipmentAMR Systemsand AMI SystemsElectronicsInfrastructureManufacturing
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