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Full-time
Paid Vacation, Holiday, Sick Time, Medical Health Plan, Life Insurance, Employee Stock Purchase Plan
Posted 29d ago
~40 hrs/week
Responsibilities
Coordinate the timely movement of air export freight while ensuring accurate documentation and billing. Support the supervisor by managing vendor relationships, mentoring team members, and maintaining operational compliance.
Requirements
Requires at least 2 years of industry-specific experience with strong market knowledge and interpersonal skills. Proficiency in Microsoft Office and English fluency are required, with Hazardous Materials certification preferred.
Full job description
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Scope of Position:
Assist Manager and Supervisor with all aspects of the Air Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
Ensure smooth and timely freight process flow.
Prepare various documents for international transportation.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their international export shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Work with the team on meeting KPI standards, as per the company's procedures.
Monitor shipment reports to ensure total customer satisfaction
Overseas communications
Support the supervisor in the following areas:
Daily review Stat 1 and operational reports and work with team on updating event codes
Audit files and work with the team on meeting operating process standards
Build and maintaining strong relationships with vendors (airlines, trucking companies, and others) and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
Finances:
Proactively work to maintain and monitor accounts payment within 30 days.
Ensure company credit procedures are followed and utilized effectively.
Accurate and timely billing of vendors and resolve accounting issues.
Monitor intercompany accounting discrepancies via AJAX report.
Sales / Retention:
Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
Participate to the transition of new business/ updates to existing business.
Assist in retention calls and complete customer reviews with your regular customers to document in the CRS.
People:
Identify with manager / supervisor, develop, and mentor your No. 2.
Support the supervisor where needed:
Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
Be a guide for the team - mentor agents
Ensure team meets company standards of 52 hours training per year per employee.
Follow-up new hires training as per the company requirement standards.
Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Systems:
Promote productivity tools (e.g. using edoc and edoc treeview, export database, process management)
Be open to implementing new system changes and enhancements with your team.
Be involved and suggest system/process improvements.
Set the tone of this environment within your team.
Culture:
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Qualifications
2 years of industry specific qualification (country specific).
Good market and product knowledge.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Pro-active, strong organizational skills.
Good computer skills (Excel, Word).
Hazardous Materials certification (preferred).
Fluent in English.
Reporting Structure: Air Export Supervisor
Additional Information
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus
Related keywords
Air ExportLogisticsSupply Chain ManagementInternational TradeFreight ForwardingOperational Process StandardsDLSOPKPIHazardous Materials CertificationVendor ManagementExport DatabaseEdocCustoms ComplianceBillingAccount PayableAccount Receivable
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1979
Headquarters
Bellevue, Washington
LinkedIn followers
536,646
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 locations in 100+ countries on six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
Offices: 3545 Factoria Blvd SE, Bellevue, Washington 98006, US · 1 Ascot Road, Middlesex, England TW14-8QH, GB · Cargo Mega Terminal Building, Office 5097, Dubai, Cargo Village P.O.Box: 60844, AE · 61 Alps Ave, Singapore, 49, SG · No. 1, Lane 128, Linhong Road, Shanghai, Changning District 200335, CN
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