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San Antonio, Texas, United States • On-site
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The Division Director oversees business operations and sales across the San Antonio, Corpus Christi, and Midland/Odessa markets, managing approximately 45 team members. The role focuses on relationship building with a large customer portfolio, staff development, and ensuring consistent service delivery for property associations.
Requires a university degree and a minimum of 15 years of employment experience, including at least 8 years of staff development and experience managing teams of over 25 salaried professionals. Prior experience in the HOA industry is preferred.
Would you want to work in a stable, recession-proof industry? Are you interested in making a difference in a growing company? Are you a problem solver? Are you organized? Are you experienced in management and developing a larger team? Does working in a very fast-paced environment energize you? Do you work well under pressure?
The Division Director has a large scope of work to strategically create a direct impact on our fast-growing company and requires strong work ethic, proven problem-solving skills, strategic planning skills, ability to think quickly and recognize problems while quickly creating solutions, and the ability to support and develop employees. We are looking for visible leadership, and someone with a successful record of accomplishment in building relationships with clients.
We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed.
Prior experience in the HOA industry is preferred
Spectrum Association Management can offer you:
Support structure for your learning and success including mentors, subject specific experts, training department, and executives
A dedicated team environment
A friendly and welcoming culture, with team and office activities
The Division Director oversees our business operations and sales in our San Antonio, Corpus Christi and Midland/Odessa Markets. The position will have approximately 45 work-family members which includes 3 Client Relations Managers. As a team, you will manage and support the deadline-driven needs of local property associations and maintain our high standards for a fantastic work culture for our team.
SPECIFIC RESPONSIBILITIES
This role is in command of the division and will report to the Vice President of Client Relations for Spectrum Association Management. Highly autonomous and proactive working performance is expected.
Descriptive words for this role are customer operations, technical sales, people management, mentoring, leadership, positive attitude, and passion
Approximately 40% of the time will be invested in relationship building and client relations with customers and support the sales and growth of the division.
Approximately 40% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude, and mentor skills are required.
Approximately 20% of the time will be on projects, change management implementation, learning and development and company activities
Develop and maintain strong relationships with a large portfolio of customers
Ensure optimized and consistent operations of a complex service product
Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations
Uphold the company-wide commitment to provide amazing same-day customer service
Other duties as assigned by the executive team
Required Education and Experience
Degree from an accredited university
Prior HOA experience is preferred
Employment experience for 15 years minimum which includes at least 8 years of developing staff.
Prior experience managing team(s) with over twenty-five salaried professional employees.
Detailed hands-on experience with operations, service delivery, financials, HR, relationship building, growth, team motivation and engagement
Minor travel is expected occasionally, and evening meetings with clients will occur.
Knowledge, Skills, and Abilities
Strong problem-solving skills, including confidence in decision-making and the ability to effectively explain decisions to clients
Dedicated team leader and developer abilities, including the motivation of a team
Strong analytical and organizational skills
Strong customer service skills
Self-motivation and the ability to set and work at a fast pace
Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.
Spectrum Association Management Highlighted Benefits:
Recognized as Best Places to Work consecutively since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
Privately owned with over 20 years in business.
Work / Life balance.
5 weeks of PTO to allow for rest, travel, family, and your hobbies.
Eleven Paid Holidays annually
40 paid hours per year for community service activities.
Internal Learning and Development Management System.
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
Salary $100,000 + DOE annually, along with a discretionary annual bonus.
Office Location:
17319 San Pedro Avenue #318
San Antonio, Texas 78232
Spectrum Association Management is a homeowner’s association management company that has been in business for over 20 years. Headquartered in San Antonio, we have offices across Texas and Arizona, with ambition to expand to more states in the coming years.
Joining our team is a fantastic opportunity to take your career and talent to the next level while working for a company committed to helping others within the local community. We are dedicated to being different from other companies and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.
Spectrum Association Management is an Equal Opportunity Employer.
We're not just a company; we're a team of extraordinary individuals on a mission to continuously provide excellent management service to the single-family communities we work with. Since 2001, we've been managing hundreds of homeowner's associations in the vibrant states of Texas and Arizona. Our purpose is to bring a modern approach to neighborhoods in a refreshingly different way. We have designed our management services to meet the needs of board members and homeowners through our modern approach, innovative technology, engaging homeowner experience, and unique board member resources. At our company, you'll enjoy not only a flexible work schedule but also a comprehensive benefits package, 5-weeks paid time off, a platform to voice your ideas and make meaningful changes, and countless opportunities to make a positive impact in your community. If you're a professional with a passion for being part of a tight-knit, supportive community and a desire to be a part of something bigger, then we're looking for you. Join us in our mission to provide excellent service and create a lasting impact. View our open positions: spectrumam.com/careers
Offices: 17319 San Pedro Ave., Ste. 318, San Antonio, TX 78232, US · 16690 Park Row, Houston, TX 77084, US · 8303 North Mopac Expy, Ste. B120, Austin, TX 78759, US · 12750 Merit Drive, Ste. 1424, Dallas, TX 75251, US · 1850 E. Northrop Blvd., Ste. 140, Chandler, AZ 85286, US
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