Bromley, England, United Kingdom · Hybrid
$107k–$143k/yr
Program Delivery Director - Telecommunications Based in UK with ability to travel to customer site as needed and work from the Hayes office as required Telecommunications Industry This role is within the telecommunicatio…
Skills: Program management, Telecommunications, Cloud transformation, Private cloud infrastructure, Regulatory compliance
Gurgaon, Haryana, India · On-site
JOB DESCRIPTION: The Fanatical Support for Azure team provides industry leading Fanatical Support™ to Rackspace customers as part of a global team. As the #1 Managed Cloud Company, Rackspace is hiring Azure Cloud Adminis…
Skills: Azure, Cloud Computing, Infrastructure as a Service, Networking, Load Balancing
United States · Hybrid
$148k–$217k/yr
The Senior Corporate Counsel, Customer Success leads the legal function supporting the global Customer Success organization, serving as primary counsel across the full customer lifecycle — from contract interpretation, r…
Skills: Commercial contracting, Litigation management, Dispute resolution, Team leadership, Legal risk assessment
Chicago, Illinois, United States · On-site
$52k–$76k/yr
Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are sec…
Skills: Data center operations, Hardware troubleshooting, Server maintenance, RAID configuration, Operating system administration
United States · Remote OK
$165k–$291k/yr
The BFSI Acquisition Sales Executive is responsible for driving new business growth by acquiring new logos within the US banking, financial services and insurance market. This role owns the entire sales cycle, from lead …
Skills: Consultative Selling, CRM Software, Negotiation Skills, Pipeline Management, Presentation Building
Gurgaon, Haryana, India · Remote Solely
About Rackspace Cyber Defence Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, t…
Skills: Security Operations Center, Microsoft Sentinel, Threat Hunting, Incident Response, Cloud Security
Gurgaon, Haryana, India · On-site
Security Engineer L3 (Endpoint Security) About Rackspace Cyber Defence Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environ…
Skills: Endpoint Security, Endpoint Detection & Response, Crowdstrike Falcon, Microsoft Defender for Endpoint, Security Engineering
Mexico · Remote OK
**This candidate must permanently reside in one of the following locations in Mexico, applications outside of this region cannot be considered: Mexico City, State of Mexico, Jalisco, Nuevo Leon, Queretaro, Puebla, Aguasc…
Skills: Sales compensation, Commission administration, Data analysis, Microsoft Excel, Captivate IQ
Industrial, Odisha, India · Remote Solely
About the opportunity At Rackspace Technology we deliver outcome-based cloud solutions that help customers modernise applications, launch new products, and run complex cloud environments. RackAI is our strategic platform…
Skills: Golang, Kubernetes, Cloud-native architecture, Distributed systems, Microservices
Elk Grove Village, Illinois, United States · On-site
$52k–$76k/yr
Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are sec…
Skills: Data center operations, Hardware troubleshooting, Storage upgrades, Raid configuration, Windows server
San Antonio, Texas, United States · Hybrid
$166k–$243k/yr
The Technical Program Director - Healthcare is accountable for end-to-end delivery leadership for a strategic enterprise healthcare customer, ensuring the successful execution of complex, high-risk technical programs ali…
Skills: Program leadership, Executive stakeholder management, Governance, PMO alignment, Financial management
San Antonio, Texas, United States · Hybrid
$72k–$106k/yr
As a Rackspace Network Security Engineer II, you’ll be a key element within our support infrastructure team and expected to provide a high level of technical support to our customers. You’ll own complex customer issues a…
Skills: Network security, Cloud support, Cisco, Palo Alto firewalls, F5 load balancers
San Antonio, Texas, United States · Remote OK
$148k–$217k/yr
Provides leadership, direction, and consultation on sales compensation plans, measurement, and payment. Uses deep understanding of sales strategy and objectives to drive the design and implementation of sales incentive p…
Skills: Sales compensation design, Incentive compensation management, Go-to-market strategy, Total rewards, Financial modeling
San Antonio, Texas, United States · On-site
$186k–$272k/yr
Job Description The Rackspace Technology Legal Department is seeking a Director, Legal – Litigation and Employment to join our team, based in San Antonio, TX. This role owns litigation and employment matters across the U…
Skills: Commercial litigation, Employment law, Case strategy, Outside counsel management, Internal investigations
Gurgaon, Haryana, India · On-site
About Rackspace Cyber Defence Rackspace Cyber Defence is our next generation cyber defence and security operations capability that builds on 20+ years of securing customer environments to deliver proactive, risk-based, t…
Skills: Palo Alto Networks, FortiGate, Azure Networking, Network Security Architecture, VPN
United States · Remote OK
Preferred Locations: SF, NYC, San Antonio Position Summary The Head of Investor Relations is responsible for defining, developing, and executing Rackspace Technology's global Investor Relations strategy to effectively c…
Skills: Investor Relations, Capital Markets, Financial Communications, Strategic Planning, SEC Reporting
San Antonio, Texas, United States · Hybrid
$48k–$85k/yr
**This position is only considering candidates local to our San Antonio, TX offices as it will be on a hybrid on-site schedule** Job Profile Summary Makes outbound sales contact (including cold calling) and pursues sales…
Skills: Active Listening, Business/Sales Development Skills, Client/Customer Service, CRM Software Skills, Data Analysis
Gurgaon, Haryana, India · On-site
Role Summary We are seeking an experienced PostgreSQl DBA to ensure reliability, performance, scalability, and operational excellence of our multi-cloud DBaaS platform across: Microsoft AzureAmazon Web ServicesGoogle Clo…
Skills: PostgreSQL, AWS, Azure, GCP, Terraform
United States · Remote OK
$132k–$194k/yr
Job Summary: As a Forward Deployed Engineer FDE) at Rackspace Technology, you will be embedded directly with our most strategic enterprise customers to architect, build, and deploy high-impact AI solutions. This role com…
Skills: Python, LLM, RAG Pipelines, Palantir Foundry, Kubernetes
United States · Remote OK
$166k–$243k/yr
Job Summary: As a Sr. Forward Deployed Engineer (Sr. FDE) at Rackspace Technology, you will be embedded directly with our most strategic enterprise customers to architect, build, and deploy high-impact AI solutions. This…
Skills: Python, LLM/SLM, RAG Pipelines, Agentic AI, Palantir Foundry
Bromley, England, United Kingdom • Hybrid
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Leads end-to-end delivery for complex telecommunications accounts, ensuring alignment with architecture, security, and regulatory requirements. Manages program strategy, financial performance, and executive stakeholder relationships while overseeing infrastructure and cloud migration projects.
Requires over 15 years of experience leading complex enterprise-level programs within the telecommunications sector. Candidates must possess strong commercial and financial expertise, along with in-depth knowledge of regulatory frameworks like GDPR, NIS2, and Ofcom.
Program Delivery Director - Telecommunications
Based in UK with ability to travel to customer site as needed and work from the Hayes office as required
Telecommunications Industry
This role is within the telecommunications sector, delivering for one of the business's largest and most complex accounts in that space.
The account operates under telecoms-specific regulation, including GDPR, NIS2 and Ofcom requirements. Non-compliance carries regulatory as well as commercial consequences.
Outages, data incidents or resilience failures affect business-critical, often nationally significant infrastructure, with consequences that reach well beyond a single customer relationship.
Solutions must interoperate cleanly across the wider telecoms ecosystem and industry-standard integration frameworks.
Role Purpose
Leads end-to-end delivery for one of the business's largest and most complex telecommunications accounts, and is accountable for program outcomes, governance, financial performance and stakeholder relationships.
Provides technical oversight of cloud, private cloud infrastructure and migration delivery, keeping every solution aligned to architecture, security and regulatory requirements.
Owns resilience and continuity planning for business-critical systems, including availability, downtime mitigation and recovery.
Program Leadership
Sets program strategy and delivery approach across interdependent projects, including infrastructure, migration and cloud transformation.
Owns delivery across the full lifecycle, from initiation through migration, operational transition and closure.
Directs integrated program and project plans, sequencing delivery across private cloud environments.
Oversees the retirement of legacy platforms, reducing technical debt and clearing the way for next-generation services.
Builds regulatory compliance, resilience and business continuity into every plan alongside the technology outcomes.
Governance & Control
Runs complex enterprise governance framework: Program Board, SteerCo, escalation paths and investment oversight interfacing up to CxO level.
Enforces PMO standards, including RAID management, stage gates, reporting cadence and financial control.
Improves governance processes over time and shares good practice across the business.
Builds risk, cybersecurity, data protection and regulatory compliance into every governance control.
Stakeholder & Customer Management
Acts as the main point of contact for executive customer stakeholders, including the CIO, CTO and Senior leadership team.
Manages strategic suppliers and telecommunications partnerships, directing customer migrations to next-generation cloud services.
Delivers clear, joined-up communication to senior stakeholders, and resolves conflicts across multiple parties.
Keeps customer, delivery teams, vendors and internal leadership aligned, so decisions support the business rather than disrupt it.
Financial & Commercial Management
Owns program financial performance, including revenue, margin, forecasting and cost control, understands 3rd party spend and external influences on Program financials
Leads commercial governance across supplier partnerships, including agreements, statements of work, contract negotiations and commercial approvals.
Runs commercial optimisation, bids, RFP responses and vendor selection to secure measurable business benefit.
Brings extensive financial understanding, with the ability to build and interrogate complex financial models covering revenue, margin, forecasting and cost.
Risk, Issue & Escalation Management
Owns identification, assessment and mitigation of program-level risks and issues.
Escalates risk and issues through structured governance forums and drives corrective action.
Manages risk relating to operational resilience, system availability, data privacy, cybersecurity and regulatory compliance.
Quality & Assurance
Leads program-level quality reviews, audits and assurance activity.
Validates project quality plans and drives consistent delivery methodology across all projects.
Builds regulatory compliance checks, cybersecurity controls and industry interoperability standards into assurance activity.
Ensures delivery sits within frameworks set out within the MSA and captured within SCN contracts critical to the Account.
People Leadership & Resource Management
Leads multi-disciplinary program, project and technical teams, spanning transition, architecture, engineering, operations and business change.
Allocates and manages shared resources across the portfolio and defines clear roles and responsibilities (RACI).
Builds program and project management capability, and drives a high-performance, accountable delivery culture.
Required Experience
Telecommunications-sector expert who has directly led complex enterprise-level programs for a major telecoms operator or communications provider
15+ years leading directly complex programs for large enterprise customers, including Transition & Transformation (T&T) programs worth more than £5m within an account portfolio worth more than £30m.
Strong knowledge of private cloud data centre consolidation, migrations, private cloud platforms and enterprise infrastructure
Strong commercial experience, including building commercial frameworks and leading contract negotiations.
Extensive financial understanding, including complex financial modelling.
Proven experience leading strategic enterprise customer relationships at executive and Board level.
In-depth knowledge of telecoms regulatory frameworks, for example GDPR, NIS2 and Ofcom, and industry interoperability standards.
Excellent leadership, communication and negotiation skills, with experience leading organisational change and Target Operating Model implementation.
Qualifications
Bachelor's degree or equivalent experience preferred
PMP or PGmP certification preferred
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Where enterprise AI runs and outcomes scale.
Rackspace Technology® is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations and forward-deployed engineering, we deliver business results for regulated and mission-critical industries where governance, sovereignty and uptime are non-negotiable.
Offices: 19122 US Highway 281 N, Ste 128, San Antonio, Texas 78258, US · 5 Millington Road, Hayes, England UB3 4AZ, GB · Lago Zurich 219, Colonia Ampliación Granada, Offices 1101, 1102, 1103 & 1104, Mexico City, Mexico 11529, MX · 1902 Campus Commons Dr, Reston, Virginia 20191, US · 8 King St E, Toronto, Ontario M5C 1B5, CA
Where enterprise AI runs and outcomes scale.
Rackspace Technology® is the operator of the full enterprise AI stack from governed private cloud to AI inference and agents in production. With an Outcomes-as-a-Service model built on secure infrastructure, data foundations and forward-deployed engineering, we deliver business results for regulated and mission-critical industries where governance, sovereignty and uptime are non-negotiable.
Offices: 19122 US Highway 281 N, Ste 128, San Antonio, Texas 78258, US · 5 Millington Road, Hayes, England UB3 4AZ, GB · Lago Zurich 219, Colonia Ampliación Granada, Offices 1101, 1102, 1103 & 1104, Mexico City, Mexico 11529, MX · 1902 Campus Commons Dr, Reston, Virginia 20191, US · 8 King St E, Toronto, Ontario M5C 1B5, CA
