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As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods,…
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Indianapolis, Indiana, United States · Hybrid
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Indianapolis, Indiana, United States • Hybrid
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The Global Training Leader assesses training needs and designs, delivers, and enhances training programs for operational teams. The role focuses on ensuring consistent standards in claims and customer service while measuring training effectiveness through KPIs.
Requires a Bachelor's degree and at least 2-3 years of experience in training, insurance claims, or assistance. Candidates must possess strong instructional design skills and the ability to communicate complex workflows to diverse global audiences.
As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.
JOB SUMMARY
The Global Training Leader is a core role working with the Global Training team to assess training needs; design, deliver, and enhance training; support the implementation of operational process changes and training initiatives; and assess training effectiveness across the business. A key focus of this role is ensuring that high quality, effective training is delivered to our Operational teams including process, systems, customer service excellence and claims or case handling. Training should be consistent and aligned with evolving business and regulatory expectations.
This role is responsible for supporting global learning initiatives in line with business goals particularly within Operations—ensuring consistent training standards, fostering a culture of continuous learning and development across all areas, and assisting in measuring the effectiveness of training initiatives. This includes evaluating the impact of training on Customer outcomes, accuracy, efficiency, and service quality, making enhancements as needed, and supporting fellow training team members and departmental managers across the operational functions and wider business.
JOB DETAILS
#LI-Hybrid
IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
IMG, a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and any other individuals or groups traveling, working, or living away from home.
Offices: 9200 Keystone Crossing, Indianapolis, IN 46240, US · Kingsgate, High Street, Redhill, Surrey, Redhill, RH1 1SH, GB · 3rd Floor, Fitzalan House, Fitzalan Court, Cardiff, Wales CF24 0EL, GB
Based on 39 listings with disclosed salaries, most human resources jobs in Indianapolis, IN pay between $55k–$178k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 107 open human resources positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Salesforce, Indiana University Health, American Senior Communities, Diversified Services Network, Inc., Elevance Health, among others. Browse the listings above to see every active employer.
Yes — 45 of the 107 open human resources positions offer remote or hybrid work (10 remote, 35 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
