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Miami, Florida, United States · On-site
Entry level
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$84k–$109k/yr
Full-time
high school, associate degree
Bonus Eligible
Posted 13d ago
~40 hrs/week
Responsibilities
Coordinates complex event documentation and operations to ensure high-level service from pre-event to post-event phases. Focuses on maximizing revenue through up-selling and maintaining seamless communication between sales and service teams.
Requirements
Requires a high school diploma with 2 years of event management experience, or a 2-year degree in Hospitality or Business Administration. Candidates must be able to manage customer budgets and lead operational meetings.
Full job description
JOB SUMMARY
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the event management or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Executing Event Operations
Solve problems and/or suggest alternatives to previous arrangements if necessary.
Leads pre-event and post-event meetings for assigned groups.
Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.
Manages customer budgets to maximize revenue and meet customer needs.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
Manages group room blocks and meeting space for assigned groups.
Adheres to all standards, policies, and procedures.
Celebrates successes and publicly recognizes the contributions of team members.
Executing the Sales and Marketing Strategy
Up-sells products and services throughout the event process.
Participates in customer site inspections and assists with the sales process when necessary.
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
Managing Profitability
Manages revenue and profitability associated with events.
Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.
Reviews billing and payments with clients.
Providing Exceptional Customer Service
Interacts with guests to obtain feedback on product quality and service levels.
Handles guest problems and complaints.
Makes presence known to customer at all times during entire event process.
Follows up with customer post-event.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Strives to improve service performance.
Sets a positive example for guest relations.
Reviews comment cards and guest satisfaction results with associates.
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Based on 926 listings with disclosed salaries, most hospitality jobs in Florida pay between $50k–$91k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Florida right now?
There are currently 21,099 open hospitality positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Florida?
Companies currently hiring include Domino's, Starbucks, Marriott International Hotels, Inc., Compass Group, Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Florida?
Yes — 471 of the 21099 open hospitality positions offer remote or hybrid work (248 remote, 223 hybrid).
How do I apply for Hospitality jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.