Member Sales Associate Location: Jacksonville, FL Employment Type: Full-Time ONSITE Serenity is growing its client-facing team and we're looking for a Member Sales Associate who knows how to make people feel informed, co…
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Full-time
Medical coverage, Dental coverage, Vision coverage, 401(k) retirement plan, Paid time off, Paid holidays
Posted 3h ago
~39 hrs/week
Responsibilities
Guide clients through available options using a consultative approach while maintaining high-quality service standards. Manage client interactions, handle objections, and coordinate with internal teams to ensure a seamless experience.
Requirements
Requires at least 2 years of full-time, high-quality customer-facing experience in environments like hospitality or retail. Candidates must demonstrate a track record of hitting performance targets and possess strong active listening and communication skills.
Full job description
Member Sales Associate
Location: Jacksonville, FL
Employment Type: Full-Time ONSITE
Serenity is growing its client-facing team and we're looking for a Member Sales Associate who knows how to make people feel informed, confident in the decisions they're making, and driving the results that matter. This is a high-touch, relationship-driven role with real performance expectations. You'll be the person clients rely on to understand their options, navigate next steps, and feel genuinely supported throughout the process and you'll be measured on how well you move them forward. If you've built your career in premium customer service, hospitality, or any environment where quality and outcomes were both non-negotiable, this role will feel familiar fast.
What You'll Do
Guide clients through their available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step
Listen carefully, ask the right questions, and document client information accurately and thoroughly
Work toward individual KPIs and contribute to team performance goals with consistency and accountability
Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving
Coordinate handoffs between internal teams to ensure the client experience stays seamless
Follow up with clients to keep momentum moving and ensure nothing falls through the cracks
What You Bring
2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred
A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar
You build trust quickly and people feel comfortable with you almost immediately
You handle rejection well — you don't take it personally, you learn from it and stay focused on the outcome
Strong active listening skills — you catch what people mean, not just what they say
Able to manage a high volume of interactions without letting quality slip
Some leadership experience or the desire to grow into one — team leads and shift supervisors are encouraged to apply
Schedule & Compensation
Condensed work week — three 13-hour shifts
Competitive pay
90% employer-paid medical, dental, and vision coverage
401(k) retirement plan
10 PTO days to start, 15 after year one, plus 10 paid holidays
Significant growth and promotion potential as Serenity continues to expand
About Serenity
Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes. Our client-facing teams are the core of how people experience what we do — and we invest heavily in people who show up, perform, and genuinely care about the clients they serve. If you've spent your career in environments where every interaction mattered, the standard was always high, and you knew how to get results, you'll find this place was built for people like you.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.
How many Hospitality jobs are open in Jacksonville, FL right now?
There are currently 1,233 open hospitality positions in Jacksonville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Jacksonville, FL?
Companies currently hiring include Domino's, The Spa at Ponte Vedra Inn & Club, The Wendy's Company, Compass Group, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Jacksonville, FL?
Yes — 19 of the 1233 open hospitality positions offer remote or hybrid work (17 remote, 2 hybrid).
How do I apply for Hospitality jobs in Jacksonville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.