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$18/hr
Part-time
Posted 14d ago
~40 hrs/week
Responsibilities
Responsible for overnight front desk operations, including guest check-ins, check-outs, and performing night audit reports. Ensures superior guest satisfaction through proactive service and coordination with housekeeping and other resort departments.
Requirements
Requires a valid driver's license, reliable transportation, and the ability to work a flexible overnight schedule including weekends and holidays. Previous experience in hospitality or front office operations is preferred.
Full job description
Location: Portofino Resort
Department: Front Desk
Status: Part-Time Year-Round
Pay Rate: $18
Hours/Days: Varied work hours and days, overnight.
Guest Service/Night Audit experience preferred.
I. Job Description:
Responsible for providing Superior Service to all guests, owners, and fellow team members. Must have full knowledge of the resort, its programs, and its services to ensure 100% guest satisfaction. You are to exhibit courteous hospitality at all times and must be proactive in all areas. You must have a pleasant attitude and be able to work well under pressure. Schedule flexibility is a must due to the weekly schedule being based on arrivals, departures, and events.
II. Job Requirements:
Requires long periods of standing as well as walking and bending as needed.
Great customer service skills, verbal and written.
Able to demonstrate problem-solving skills and the ability to project a positive attitude in person and over the telephone.
Able to work all flexible schedules, including weekends, nights, and holidays.
Must have a valid driver's license.
Must have transportation to and from work.
Must be in uniform with a name tag on before entering the building.
Uniforms must be neat, clean, and pressed. Must meet grooming standards.
Requires strong organizational skills.
Must be able to work independently.
Meet and exceed guest expectations.
Perform in a professional, pleasant, and efficient manner at all times.
Create a memorable experience for all guests and owners of Portofino Island Resort.
III. Job Responsibilities / Duties:
Arrive 5 minutes before the scheduled time, in full uniform and with a name tag on.
Clock in and meet with the previous shift for any important information needed for your shift.
Each shift must check front desk logs for important information, as well as check your company email for items that pertain to you.
All shifts must clean the front desk area before leaving their shift.
All shifts must clean up any food, drinks, or trash used during your shift.
Each shift must log all guest issues in the front desk log and inform the next shift of anything that will carry over to the next shift.
Each Shift must follow the procedures for your shift.
Read the Front Desk Daily Pass Down Log and your company email for important information needed.
Email housekeeping any changes to in-house guest status, early arrivals, departures, late checkouts, or guest requests.
Assure all checkouts are completed by 11 am and collect payment for any outstanding balances. Assure all late departures are billed accordingly and checked out of the system at the appropriate time.
Guest arrivals ~ as guests arrive, check them in if the room is ready. If the room is not ready, follow procedures to alert housekeeping of early arrival. For check-in, make sure you get an ID and a valid CC. Confirm reservation information and email address. Add full payment, Pre-Auth CC, and have the guest sign a registration card.
Review Premier Club Benefits with all qualified arrivals, as well as daily events or resort offerings that are available.
Follow correct resort banding procedures to include resort guest and Adventure Package banding.
Create arrival packets for added arrivals as well as for the next business day.
Confirm with housekeeping that all rooms are clean and ready for check-in by 5:00 pm, and communicate to the Supervisor any discrepancies. Check-in is after 5 pm unless the room is ready early.
Coordinate and communicate any guest room moves that are pending.
Assure if a cash deposit is due at the end of the shift, it is made according to procedure and promptly.
Report any needs for supplies to the Supervisor. Audit supplies daily.
Complete shift cash count and report any overages or shortages to the supervisor.
Must be proficient and able to navigate all department software programs with speed and accuracy.
Email resort departments daily reports for in-house and check-ins.
Balance the Micros POS system to TRACK posted transactions.
Assist guests who are arriving after hours and answer phone calls from Premier Guests staying in other properties.
Prepare keys and registration cards for the following day's arrivals.
Complete daily checklists and follow up on all items.
Complete all other duties as assigned.
Supervisory Responsibility:
None
V. Educational and/or equivalent in experience requirements:
Front Office Experience preferred. Hospitality Experience preferred.
Computer Knowledge: Word, Excel
Ability to read and communicate effectively.
Ability to organize and effectively present information to respond to questions from guests, owners, and fellow team members.
Ability to positively and professionally handle guest issues.
VI. Specialized equipment or machines used in the course of the duties of the position.
Computer, printer, calculator, and standard office equipment and machines as required.
VII. Physical Demands:
While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand and walk. The employee may occasionally be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
VIII.Work Environment:
High-traffic area office environment with low to high noise levels depending on the number of daily arrivals or departures.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
IX.Additional Remarks:
Ability to work with minimum supervision and a high degree of autonomy.
Related keywords
Night AuditFront DeskHospitalityMicros POSGuest ServicesResort ManagementCheck-inCheck-outRegistrationDaily Occupancy ReportsCustomer SatisfactionOvernight ShiftFront OfficeAdministrative Support
Setting the Industry Standard in Condominium, Resort, Beach Homes Management, Restaurant, Experience & Retail Operations
Industry
Hospitality
Company size
501-1,000 employees
Founded
2007
Headquarters
Pensacola Beach, FL
LinkedIn followers
866
Premier Island Management Group (PIMG), headquartered in Pensacola Beach, Florida, is a locally-owned management company delivering the highest standards of resort property management, spa, restaurant, and retail operations, customized vacation rental and association management services for luxury resort condominium properties, privately owned vacation homes, and standalone businesses.
Premier Beach Homes, Portofino Island Resort (Coastal + al Fresco + Cobalt Bar + Spa Portofino + Club Portofino), Beach Club Resort, Aqua Spa, Emerald Isle, Envie Boutique (Pensacola Beach & Watercolor, FL), Laguna's Beach Bar & Grill, Radical Rides and Premier Dolphin Cruises.
Offices: 2200 Via de Luna, Pensacola Beach, FL 32561, US
Based on 926 listings with disclosed salaries, most hospitality jobs in Florida pay between $50k–$91k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Florida right now?
There are currently 21,099 open hospitality positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Florida?
Companies currently hiring include Domino's, Starbucks, Marriott International Hotels, Inc., Compass Group, Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Florida?
Yes — 471 of the 21099 open hospitality positions offer remote or hybrid work (248 remote, 223 hybrid).
How do I apply for Hospitality jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.