EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials by founder Axel Spr…
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Loss Prevention, Surveillance, Conflict Resolution, Customer Service, Security Licensing
Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for …
About us LifeMD is a leading provider of virtual primary care, telehealth, and specialized treatment programs serving hundreds of thousands of patients nationwide. Our vertically integrated platform combines 50-state lic…
Skills: Contact Center Leadership, AI Integration, Data Analysis, Customer Experience Strategy, Workforce Management
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Loss Prevention, Surveillance, Conflict Resolution, Customer Service, Safety Monitoring
American Girl Asset Protection Associate (Seasonal)
New York, New York, United States · On-site
$20/hr–$21/hr
Entry level$600M raised
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Loss Prevention, Surveillance, Conflict Resolution, Customer Service, Microsoft Word
In this role, you will act as a liaison between the District Delivery Dispatchers, On-Road Delivery Supervisors, and other departments. We offer competitive compensation and benefits, as well overtime opportunities durin…
Skills: Interpersonal skills, Communication, Active listening, Customer service, Organizational skills
Community Manager Location: On-site | Harlem Reports to: Area Director The US base salary range for this full-time position is $95,000- 100,000 plus discretionary bonus About Twin Pines Management Twin Pines is a fast-gr…
Company Description Monarch/Brandywine Senior Living Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of…
Skills: Customer Service, Fine Dining Hospitality, Time Management, Problem Solving, Decision Making
THE POSITION Our roster has an opening with your name on it FanDuel is looking for a CRM Operations Associate to help execute our CRM communication strategy and marketing initiatives. You will play a key role supporting …
Company Description LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciti…
Phipps Houses is one of the nation’s oldest and largest not-for-profit developer/owners of affordable housing. It is a multi-faceted real estate organization, involved in the development, finance, construction and …
Skills: Microsoft Word, Microsoft Outlook, Microsoft Excel, Yardi, Real Estate Management
Contract Term: September 2026 – January 2027 | 10/15/2026-1/31/2027 Compensation: $8,500-$10,000/month based on relevant experience About HERO: HERO is an immersive entertainment and cultural destination located in Rocke…
Skills: Retail Operations, Inventory Management, Logistics, Shipping and Receiving, Team Leadership
Are you an experienced Maintenance Technician ready to join our fantastic team of professionals? MMS Group is on the hunt for someone like YOU! Our Maintenance technicians are responsible for the maintenance operations r…
About Fora Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, …
Skills: Facilitation, Training Development, Travel Advisory, Relationship Building, Public Speaking
Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobi…
Skills: Digital Media, Ad Tech, Programmatic Campaign Mechanics, Trafficking, Tagging
Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobi…
Skills: Digital Media, Ad Tech, Programmatic Campaign Mechanics, Trafficking, Tagging
Who We Are Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600+ employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobi…
Full Time Key Holder - BOSS Store, World Trade Center
New York, New York, United States · On-site
Entry level$705M raised
HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 19,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion! Bec…
Overview Join our team as a Customer Service Representative at West Chelsea Veterinary! At West Chelsea Veterinary, we’re not just a veterinary hospital, we’re a team guided by compassion, connection, and car…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$75k–$85k/yr
Full-time
bachelor degree
Unlimited PTO, 10 Paid Holidays, 16 Weeks Of Parental Leave, Medical Insurance, Dental Insurance, Vision Insurance
Posted 14d ago
~40 hrs/week
Responsibilities
Manage a portfolio of 30+ high-value clients to ensure success, retention, and growth through tailored account strategies. Identify and close upsell and cross-sell opportunities while expanding relationships into new business units and navigating C-level negotiations.
Requirements
Requires 3-5+ years of B2B account management experience with a subscription or SaaS product and a proven track record of quota attainment. A bachelor's degree is required, along with strong negotiation skills and experience in digital marketing or media.
Full job description
EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Axel Springer's guiding principles – first articulated as The Essentials by founder Axel Springer in the aftermath of World War II – remain a cornerstone of the company’s foundation today. Learn more about Axel Springer.
We are hiring an Account Manager, Emerging Accounts to join our Account Management team at EMARKETER.
The Role and Team:
As an Account Manager, you will focus on ensuring customer success, retention and growth, while constantly looking for opportunities to broaden client relationships within some of our largest accounts. An Account Manager’s client book is composed of the world’s largest brands and media players.
This is a hybrid role based out of our New York City office, with regular in-office expectations.
Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available.
The Ideal Candidate Is:
A leader committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.
A strategic problem solver and negotiator who understands clients’ needs and always figures out a way to make it work. You think creatively to relieve pain points and circumvent obstacles to hit goals.
A confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, or over email. You have an affinity for navigating difficult conversations and can hold your ground in negotiations.
A results driven and a tenacious go-getter who’s excited by new challenges and stays positive in the face of adversity. You expect yourself to hit - if not exceed - your goals and know how to make it happen. A sales minded professional with an aptitude for building long-term relationships. You’re always looking for ways to optimize.
Key Responsibilities:
Manage day-to-day relationships within a portfolio of 30+ high-value clients, creating and executing tailored account growth strategies.
Consistently identify and close upsell and cross-sell opportunities by understanding client business needs, market challenges, and EMARKETER’s full product suite.
Proactively prospect within existing accounts to expand relationships into new departments, teams, and business units.
Build strong relationships with key stakeholders and navigate C-level discussions and negotiations to secure renewals and long-term contracts.
Maintain high levels of client engagement through regular touchpoints, business reviews, and solution-driven conversations.
Establish and clearly communicate the value proposition of EMARKETER, using data and insights to demonstrate ROI.
Collaborate with internal teams (product, marketing, customer success) to deliver value-driven solutions and optimize client outcomes.
Desired Skills & Experience:
3-5+ years in full-cycle B2B account management for a subscription-based or SaaS product, with a proven track record in upselling, cross-selling, prospecting, and account expansion
Demonstrated success negotiating contracts and renewals with senior executives and C-level clients
Strong sales acumen with consistent quota attainment or overachievement
Experience building multi-threaded relationships to drive growth and retention
Prior experience in digital marketing, media, or SaaS is highly preferred
Dedication to client success, with the ability to translate business needs into tailored
Bachelor's degree required
Salary & Benefits:
Base salary: $75,000-$85,000 (dependent on skills, experience, and competencies)
Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
Comprehensive medical, dental, and vision insurance plans
Matched and vested 401k plan
Access to resources for financial planning guidance, family planning services, mental health reach-out, and Employee Assistance Programs (EAP)
Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more
Salary for the role is commensurate with experience and depends on a number of factors, including a candidate’s qualifications, skills, competencies and experience.
US pay range
$75,000—$85,000 USD
About EMARKETER
EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age.
At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication.
What We Value
Our people are the foundation of our success. Guided by our values, we:
Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
Work as One Team: We collaborate with trust, accountability, and transparency.
Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.
Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected.
To learn more about what it’s like to work at EMARKETER check out our careers page and life page.
If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role. Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,154 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in New York, NY?
Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in New York, NY?
Yes — 1561 of the 11154 open customer service & support positions offer remote or hybrid work (455 remote, 1106 hybrid).
How do I apply for Customer Service & Support jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.