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Full-time, Part-time
Medical insurance, Dental insurance, Vision insurance, Life insurance, 401(k) with company match, Paid time off
Posted 1d ago
Apply by Aug 11
~40 hrs/week
Responsibilities
The Customer Service Representative will manage the front desk by greeting clients, scheduling appointments, and maintaining accurate patient records. They will also coordinate between pet owners and the clinical team to ensure a seamless and high-quality service experience.
Requirements
Candidates should have 1-2 years of experience in a veterinary or pet care setting and possess strong organizational and multitasking skills. Proficiency in navigating digital systems and a compassionate, professional demeanor are essential for this role.
Full job description
Overview
Be the first smile they see. The voice they trust. The heart of our front desk.
At Waggin' Tails Doggie Dude Ranch & Pet Lodge, we're a team that leads with compassion, connection, and care. As a full-service animal care facility offering daycare, training, lodging, and grooming, and connected to Fitchburg Veterinary Hospital for on-site veterinary support, we're proud to deliver a warm, welcoming experience for every guest and their person. We're looking for a Customer Service Representative, full-time or part-time, to bring warmth, efficiency, and energy to our front desk.
What You'll Do
Greet clients and patients with warmth and professionalism, in person and over the phone
Schedule and confirm appointments, keeping the day running smoothly
Maintain accurate patient records and update charts in our digital systems
Answer client questions with clarity and calm, especially when pet parents are stressed
Process payments and handle day-to-day front-desk administrative tasks
Coordinate between clients and the clinical team so nothing falls through the cracks
Help create a five-star experience from the first phone call to the final tail wag
What We're Looking For
1-2 years of experience in a veterinary or pet care setting
A people person who loves creating great client experiences
Organized and detail-obsessed, comfortable juggling appointments, records, and communication
A calm, kind multitasker who stays cool during the busiest moments
Tech-savvy and confident navigating digital systems and client records
A clear, compassionate communicator, especially under pressure
Eager to grow in a facility that invests in training and team culture
Schedule
Full-time or part-time
Flexible shift, 4 to 10 hour shifts
Rotating weekends
No holiday shifts required
Compensation
Starting pay for this position is $16/hour, based on experience, skills, and credentials. Final pay will be determined during the hiring process.
The Perks + Benefits
We believe you should feel as supported as you make our clients feel. We offer:
Competitive pay, based on experience
Free virtual mental health for your household (ages 13+)
Medical, dental, vision, and life insurance
Generous CE allowance + paid CE time
Uniform allowance
Pet care discounts for your personal pets
PTO, floating holidays, parental leave, and military leave
A robust Employee Assistance Program (from finances to wellness and everything in between)
Access to Encore Vet Group’s library of training, CE, and career development resources
A 401(k) with up to 5% company match.
Benefits will depend on the number of hours worked.
Why Join Waggin' Tails?
We're a full-service animal care facility offering daycare, training, lodging, and grooming, connected to Fitchburg Veterinary Hospital so on-site veterinary support is close by if a guest ever needs it. We put our guests and clients first in everything we do, and we're working to be the destination pet parents choose again and again. It's not just about what we do, it's how we do it: relationships over transactions, teamwork over ego, and curiosity, learning, and leveling up together.
Not from around here?
No worries! Fitchburg, Wisconsin is a diverse, welcoming city with plenty going on: community events, local restaurants, retail shops, walking trails, and an active arts and culture scene. It's a great place to build a career and put down roots.
Want to work somewhere you can grow, belong, and be part of something special? Apply today!
Check us out:www.waggintailspetcare.com
Waggin' Tails Doggie Dude Ranch & Pet Lodge is proud to be partnered by Encore Vet Group – see what that means for you: www.encorevet.com
Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine.Veterinary practice success doesn’t happen without these key ingredients.
Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future. Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.
Encore Vet Group is more than a group of veterinary hospitals. We’re reimagining what it means to support the entire veterinary profession.
Work with us.
Our community of veterinary hospitals is built on connection, collaboration, and growth. We lighten the administrative load so practices can focus on what matters most — caring for pets — while we help teams thrive through mentorship, leadership development, and operational support. Joining Encore means you get the strength of a larger network without losing what makes your hospital unique.
Learn with us.
We believe learning never stops in veterinary medicine. That’s why our onsite and virtual education programs are available to EVERYONE in vet med — from veterinary students to client service representatives, practice managers, and beyond. Our programs are designed to grow skills, spark innovation, and keep the profession moving forward.
Consult with us.
Encore Veterinary Consulting brings expert guidance to both Encore hospitals and independent veterinary practices. Our consulting team partners with leaders to strengthen culture, improve operations, and build sustainable growth strategies — helping veterinary practices reach new heights!
At Encore, we believe that when the profession grows, we ALL grow. Connect with us to see how we’re building a stronger future for veterinary medicine.
Offices: 5 Mountain Ledge Dr, Gansevoort, New York 12831, US
Encore Vet Group is more than a group of veterinary hospitals. We’re reimagining what it means to support the entire veterinary profession.
Work with us.
Our community of veterinary hospitals is built on connection, collaboration, and growth. We lighten the administrative load so practices can focus on what matters most — caring for pets — while we help teams thrive through mentorship, leadership development, and operational support. Joining Encore means you get the strength of a larger network without losing what makes your hospital unique.
Learn with us.
We believe learning never stops in veterinary medicine. That’s why our onsite and virtual education programs are available to EVERYONE in vet med — from veterinary students to client service representatives, practice managers, and beyond. Our programs are designed to grow skills, spark innovation, and keep the profession moving forward.
Consult with us.
Encore Veterinary Consulting brings expert guidance to both Encore hospitals and independent veterinary practices. Our consulting team partners with leaders to strengthen culture, improve operations, and build sustainable growth strategies — helping veterinary practices reach new heights!
At Encore, we believe that when the profession grows, we ALL grow. Connect with us to see how we’re building a stronger future for veterinary medicine.
Offices: 5 Mountain Ledge Dr, Gansevoort, New York 12831, US