Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by n…
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BMW of Manhattan and MINI of Manhattan
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$95k–$130k/yr
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$160k–$200k/yr
Full-time
Health insurance, Vision insurance, Dental insurance, 401(k), Stock options, Health Savings Account
Posted 12d ago
~40 hrs/week
Responsibilities
The role involves managing the health of assigned accounts to ensure customer retention, growth, and realization of technology value. Key duties include orchestrating the post-sales motion, conducting QBRs, and managing renewals and upsells.
Requirements
Candidates need 5+ years of Customer Success experience in high-growth SaaS or Cybersecurity, with a strong technical background in networking or security software. Proficiency in commercial negotiations and the ability to act as a trusted advisor to key stakeholders are essential.
Full job description
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
As a Cato Sr.Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs. Creativity - you can find a sustainable path to yes. Empathy - you connect at a human level with our customers and you genuinely care
Responsibilities:
Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells
Requirements:
5+ years of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Must be located within the Bay Area, CA, United States
Ability to travel up to 25% of the time
Prior Experience:
Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
A reasonable estimate of the salary for this role, at the time of posting, is $160,000 - $200,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
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Related keywords
SASECloud NetworkingSaaSBGPEIGRPSD-WANFirewallsProxySecure Web GatewayCASBDLPSSOSAMLLDAPIPSTCP
Cato provides a world-leading single-vendor SASE platform. Cato creates a seamless and elegant customer experience that effortlessly enables threat prevention, data protection, and timely incident detection and response. Using Cato, businesses easily replace costly and rigid legacy infrastructure with an open and modular SASE architecture based on SD-WAN, a purpose-built global cloud network, and an embedded cloud-native security stack to secure and optimize their global hybrid workforce and mission-critical applications and data on premises and in the cloud. With Cato, any organization can reap the full benefits of digital transformation and move at the speed of business.
Offices: Da Vinci 2, 33rd Floor, Tel-Aviv, IL
SD-WAN (MPLS Alternative)Firewall as a Service (FWaaS)Global BackboneSASEMulti Cloud NetworkingRemote AccessZTNASecure Access Service EdgeSSECASB
How many Customer Service & Support jobs are open in New York, NY right now?
There are currently 11,015 open customer service & support positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Domino's, Allied Universal, Compass Group, New York City Housing Authority (NYCHA), Macy's, among others. Browse the listings above to see every active employer.
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