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Manila, Metro Manila, Philippines · On-site
Wells Fargo is seeking a Customer Service Representative - Banker Coach in the Consumer Small and Business Banking Operations (CSBBO) Everyday Banking, Customer Service team. We believe in the power of working together b…
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Manila, Metro Manila, Philippines · Hybrid
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Manila, Metro Manila, Philippines · On-site
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Manila, Metro Manila, Philippines · On-site
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Manila, Metro Manila, Philippines • On-site
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Support customers with financial product inquiries across multiple channels while managing risk and advocating for digital services. Act as a Subject Matter Expert to coach and guide new hires through learning activities and readiness programs.
Requires at least 2 years of experience in customer service, financial services, or a contact center environment. Desired qualifications include experience in virtual coaching, risk management, and completion of the Generative AI 100 Pathway.
Wells Fargo is seeking a Customer Service Representative - Banker Coach in the Consumer Small and Business Banking Operations (CSBBO) Everyday Banking, Customer Service team.
We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions
Required Qualifications:
2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Solid understanding of Everyday Banking processes and procedures
Proven experience in coaching, including virtual coaching with adaptable styles for diverse learners
Understands risk management, demonstrating integrity and professionalism across all levels
Ability to lead effectively through ambiguity and organizational change
Excellent multitasking and problem-solving skills in fast-paced environments, with strong communication and technical troubleshooting abilities
Certification and completion of Generative AI 100 Pathway - AVA Experience advocate, Digital Proficiency enhancements, MS Co-pilot, and Technology related knowledge.
Ability to work on-site at work location
Business operates 7 days per week and may require periodic weekend rotations
Requires flexibility to work a changing schedule to meet the needs of new hire class time(s) which differ from class to class.
Assist new hires with learning activities including policies and procedures
Acts as a Subject Matter Expert (SME) providing guidance to less experienced individuals, as well as internal and external customers
Partners with Learning & Development Facilitators acting as a SME during classroom facilitation
Support and coach newly hired staff in their learning and readiness by providing direction and guidance, modeling expectations for less experienced individuals
Proactively provide feedback and present ideas for improving or implementing processes and tools that enable a high- quality, effective, and efficient learner experience
Responsible for new hire readiness by actively engaging in new hire learning activities such as call simulations, On the Job Experience (OJE), and partnering with other banker coaches, facilitators, and other key stakeholders to ensure new hire proficiency is gained each week and ensure graduation standards are met
Support and assist in the administration of coaching queue and / or OJE program
Responsible for reviewing and prioritizing daily tasks assigned during OJE and New Hire graduation
Build relationships and collaborate with Learning & Development staff and Customer Service Associate Manager (CSAM) partners
Posting End Date:
27 Jun 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
#DNP-INDWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
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There are currently 408 open customer service & support positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Manulife, Remitly, Thakral One, Ingram Micro, Metrobank, among others. Browse the listings above to see every active employer.
Yes — 210 of the 408 open customer service & support positions offer remote or hybrid work (70 remote, 140 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
