Manila, Metro Manila, Philippines · Hybrid
We're looking for a technically-minded Senior Support Ops & Enablement Specialist to join our Support Operations & Enablement team, with a focus on automation and AI-driven improvement. In this role, you'll identify inef…
Skills: Automation, AI Implementation, ServiceNow, Low-code Platforms, API Integration
Manila, Metro Manila, Philippines · Remote Solely
$1k–$1k/mo
Employment Type: Full-Time ContractorWorkplace: RemoteCompensation: USD $1,100 - $1,300/monthSchedule: Monday to Friday, 9:00 am - 6:00 pm PST About Us HireHawk connects skilled remote professionals with high-quality car…
Skills: Appointment Setting, Cold Calling, Telemarketing, Lead Generation, English Communication
Manila, Metro Manila, Philippines · Hybrid
Your job The Supplier Operations Specialist manages the day-to-day supplier settlement and reconciliation workflow for Get-e's ground transport network. The role sits within the Manila Operations hub and mirrors the supp…
Skills: Supplier Settlement, Invoice Operations, Account Reconciliation, Root-Cause Analysis, English Fluency
Manila, Metro Manila, Philippines · Remote OK
The Role At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a…
Skills: Customer Service, Voice Support, Non-Voice Support, Email Communication, Chat Support
Manila, Metro Manila, Philippines · Hybrid
About Rimes Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence th…
Skills: Query and Exception Management, SLA Management, Incident Management, Stakeholder Management, Process Improvement
Manila, Metro Manila, Philippines · Remote OK
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learn…
Skills: Data Analysis, Customer Care, Zendesk, MS Excel, Google Sheets
Manila, Metro Manila, Philippines · Remote Solely
Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learn…
Skills: Zendesk Administration, AI Automation, AWS Connect, API Integration, Data Analytics
Manila, Metro Manila, Philippines · On-site
About We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A backgr…
Skills: Customer Service, Non-voice Support, Chat Support, Email Support, CRM
Manila, Metro Manila, Philippines · On-site
REQ14817 Waiter (Open) POSITION SUMMARY: The Waiter is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage skills, knowledge and …
Skills: Guest Relations, Food and Beverage Service, Menu Knowledge, Beverage Preparation, Time Management
Manila, Metro Manila, Philippines · On-site
Job Location MANILA NET PARK OFFICE Job Description We are seeking a diligent and proactive OSS Business Operations Analyst with foreign language capabilities to join our diverse team. This role will play a crucial part …
Skills: Order Management, Transportation Operations, Accounts Receivables, Thai Fluency, Analytical Skills
Manila, Metro Manila, Philippines · On-site
We’re looking for a highly skilled Operations Executive to manage company incorporation and amendments in the UAE and Saudi Arabia, oversee labor and immigration applications, and handle client proposal research, banking…
Skills: Company Incorporation, Labor and Immigration Applications, Legal Compliance, CRM Management, Government Liaison
Manila, Metro Manila, Philippines · On-site
Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded i…
Skills: Cash Handling, Signature Verification, Fund Transfers, Remittances, Outward Clearing
Manila, Metro Manila, Philippines · On-site
Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Associate Job Description & Summary The Opportunity Join our Acceleration Center Manila and help shape the future of busines…
Skills: Administrative Support, Calendar Management, Correspondence Management, Executive Travel Coordination, Confidential Information Handling
Manila, Metro Manila, Philippines · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro is a leading technology compan…
Skills: Order Entry, Order Processing, Quotation Management, Customer Quotations, MS Excel
Manila, Metro Manila, Philippines · On-site
1. General Function The NOC Engineer is responsible for first line maintenance during fault & event management. NOC engineer drive for timely identification & resolution of network and customer faults, as well as sup…
Skills: Network Troubleshooting, Fault Management, TCP/IP, BGP, VPN
Manila, Metro Manila, Philippines · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a…
Skills: Quote Renewals, Account Activation, Onboarding, Customer Service, MS Excel
Manila, Metro Manila, Philippines · On-site
REQ14818 Agent, Non-Gaming Reservations (Open) POSITION SUMMARY: The Agent, Non-Gaming Reservations is an individual who answers multi-line calls, assists with the enquiries and/or directs the calls to the appropriate de…
Skills: Customer Service, Hotel Reservations, Opera, Siteminder, OTA Extranets
Manila, Metro Manila, Philippines · Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: It's fun to work in a company where people truly BELIEVE in what they're doing! Ingram Micro is a leading technology compan…
Skills: Order Entry, Order Processing, Quotation Management, Customer Communication, MS Excel
Manila, Metro Manila, Philippines · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facility Management, Customer Service, Work Order Management, Stakeholder Communication, Vendor Coordination
Manila, Metro Manila, Philippines · On-site
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Facility Management, Customer Service, Work Order Management, Stakeholder Communication, Vendor Coordination
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Identify and deliver AI-driven automation projects to improve internal support workflows and customer-facing experiences. Partner with cross-functional teams to translate support pain points into scalable technical solutions using ServiceNow and other automation tools.
Requires demonstrable experience in operations or technical enablement with hands-on proficiency in low-code automation platforms and APIs. Candidates must be self-directed, data-driven, and capable of managing ambiguous projects from discovery to execution.
We're looking for a technically-minded Senior Support Ops & Enablement Specialist to join our Support Operations & Enablement team, with a focus on automation and AI-driven improvement.
In this role, you'll identify inefficiencies across our support workflows and own the end-to-end delivery of projects that make our team smarter, faster, and more scalable, without waiting to be told exactly how. You'll work at the intersection of Support operations and emerging technology, partnering closely with the Support team as well as cross-functional stakeholders in Product, Engineering, and Data.
This is a role for someone who is genuinely excited by ambiguity, energized by problem-solving, and comfortable navigating from a blank page to a shipped solution.
Identify, scope, and deliver automation and AI-led improvement projects across both internal support workflows and customer-facing experiences, owning each from initial discovery through execution and continuous improvement.
Leverage AI tooling to enhance support operations, including but not limited to intelligent ticket routing, response suggestions, deflection flows, and knowledge surfacing.
Partner with ServiceNow as the primary support platform, working within and around its infrastructure to implement automations, improve data flows, and unlock operational efficiency.
Collaborate closely with the Support team to understand pain points and translate them into structured, well-scoped technical solutions, and work cross-functionally with Product, Engineering, and Data teams to align on approach and execution.
Use data to drive decisions: define success metrics for each project, track outcomes, and iterate based on results.
Maintain clear documentation of implemented solutions, integration architecture, and operational runbooks so that work is scalable and transferable.
Proactively surface new opportunities for automation or AI adoption as the tooling landscape evolves.
Demonstrable experience in an operations, automation, or technical enablement role. Industry background matters less than the ability to show what you've built and shipped.
Hands-on experience with low/no-code automation platforms such as n8n, Zapier, Make, or similar.
Comfort working with APIs, reading documentation, configuring integrations, and troubleshooting connections between tools.
Experience setting up and managing scheduled jobs or event-driven workflows (cronjobs or equivalent).
A data-driven mindset: you define what success looks like before you build, and you measure it after.
High degree of self-direction. You can take an ambiguous problem, structure it, and drive it to completion without needing close management.
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.
Familiarity with ServiceNow, its data model, workflow engine, or integration capabilities.
Exposure to scripting languages, particularly Python or JavaScript, even at a hobbyist or occasional-use level.
Experience applying AI tooling in an operational context (e.g. LLM-powered workflows, AI chatbot configuration, or intelligent automation platforms).
Prior experience working in or alongside a customer support function in a SaaS environment.
At least two automation or AI-led projects are live in production, with measurable impact on support efficiency or customer experience.
You've built a strong working relationship with both the Support team and key cross-functional partners, and are trusted to own your projects end-to-end.
You've developed a backlog of future automation opportunities, prioritised by impact, and begun scoping the next wave.
Solutions you've delivered are documented, maintained, and used; not abandoned after launch.
Market competitive salary + success-oriented bonus.
Day 1 HMO coverage with 3 free dependents.
Hybrid work arrangement (3x Onsite, 2x WFH)
Work with the market leader in model-based automation testing.
Supportive and engaged leadership team.
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Run towards change: Challenge the status-quo.
Serve our customers & communities: Create a positive experience with each interaction.
Solve problems together: We win or lose as one team.
Think big & believe: Set extraordinary goals and believe you can achieve them.
Move fast: Create momentum and efficiency.
Demonstrate self-awareness: Own your own strengths and limitations.
Finish what we start: Do what we say we are going to do.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
Tricentis is a global leader in agentic quality engineering.
Tricentis is a global leader in agentic quality engineering. The Tricentis Agentic Quality Engineering Platform leverages the power of AI and decades of Tricentis technology and expertise to provide a new and fundamentally different way to ensure software quality across large and complex enterprise application environments. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis has more than 3,000 customers, including some of the globe’s most respected brands such as Experian, T-Mobile, Jaguar Land Rover, Allianz, Telstra, Dolby, and VodafoneZiggo.
Offices: 5301 Southwest Parkway, Building 2, Suite 200, Austin, Texas 78735, US · Leonard-Bernstein Straße 10, Vienna, 1220, AT · 80 Cheapside, 6th Floor, London, England EC2V 6EE, GB · Flughafenstraße 52a, Airport Center - Haus C, Hamburg, 22335, DE · Monarch Tower 3424 Peachtree Rd NE, Suite 1000, Atlanta, GA 30326, US
There are currently 408 open customer service & support positions in Manila, Philippines listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Manulife, Remitly, Thakral One, Ingram Micro, Metrobank, among others. Browse the listings above to see every active employer.
Yes — 210 of the 408 open customer service & support positions offer remote or hybrid work (70 remote, 140 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
