Manila, Metro Manila, Philippines · On-site
Technical Onboarding Advisor Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when human…
Skills: Technical Support, VOIP, Networking, Routers, Modems
Valencia, Valencian Community, Spain · Hybrid
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and mes…
Skills: Incident response, Cybersecurity, Digital forensics, Threat detection, Root cause analysis
Manila, Metro Manila, Philippines · On-site
Partner Account Manager Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and…
Skills: Sales, Account management, Channel sales, B2B sales, Telemarketing
Bulgaria · Hybrid
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our a…
Skills: Application security, AI security, Threat modeling, Penetration testing, Code review
Bulgaria · Hybrid
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our a…
Skills: Cloud security, WAF, DDoS protection, IDS, EDR
Belmont, California, United States · On-site
$234k–$285k/yr
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Bil…
Skills: Financial planning, Forecasting, Financial modeling, Data analysis, SaaS revenue metrics
United States · Remote OK
$185k–$250k/yr
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our a…
Skills: People management, Strategic planning, Customer success, Commercial acumen, Executive presence
Belmont, California, United States · Hybrid
$88k–$126k/yr
*This role requires 4 days in office at our Belmont, CA location* *Please provide a link to your portfolio alongside your application* Say hello to opportunities. If you’re looking to be part of what’s next in communicat…
Skills: Adobe Premiere Pro, Adobe After Effects, Generative AI, Video Editing, Motion Graphics
Belmont, California, United States · On-site
$169k–$206k/yr
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Bil…
Skills: Financial planning and analysis, Financial modeling, Forecasting, SaaS metrics, Data integrity
Manila, Metro Manila, Philippines · On-site
SMB Expansion Account Executive Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when hu…
Skills: B2B Sales, Account Management, Solutions Selling, Sales forecasting, Pipeline management
United States · Remote OK
$88k–$165k/yr
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2.5 B…
Skills: Team leadership, Contact center management, CCaaS implementation, Project management, Performance management
Belmont, California, United States · On-site
$190k–$232k/yr
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our a…
Skills: Performance Marketing, Paid Search (SEM), Paid Social, Programmatic Advertising, Affiliate Marketing
Belmont, California, United States · On-site
$130k–$158k/yr
Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Bil…
Skills: TCP/IP, BGP, OSPF, Linux, Firewalls
United States · Remote OK
$90k–$144k/yr
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our a…
Skills: Customer Success Management, Technical Account Management, Executive Relationship Management, UCaaS, CCaaS
Bengaluru, Karnataka, India · On-site
Senior Site Reliability Engineer (Cloud Telephony) Say hello to possibilities. It’s not everyday that you consider starting a new career challenge. RingCentral, Inc. (NYSE: RNG) is a global leader in cloud-based communic…
Skills: Linux, Site Reliability Engineering, Kubernetes, Telephony, SIP
Belmont, California, United States · On-site
$200k–$250k/yr
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our a…
Skills: Corporate Strategy, Finance Transformation, Financial Modeling, Strategic Planning, Change Management
Australia · Remote OK
Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our a…
Skills: Pre-sales, UC, CX, Contact Centre, AI
Canada · Remote OK
RVP, Enterprise Sales - Country Manager - Canada - Prefer Toronto based, Required bilingual Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that s…
Skills: Enterprise sales, Sales strategy, Team leadership, Account management, Strategic planning
Bengaluru, Karnataka, India · On-site
We are seeking an experienced Senior Engineering Manager of Engineering to lead a mid-sized engineering organization responsible for RingCentral’s cloud-based Phone application capabilities. This leader will manage a tea…
Skills: Engineering Leadership, VoIP, SIP, RTP, WebRTC
Canada · Remote OK
RingCentral is the #1 global leader in cloud-based communications and collaboration software. We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our team to make sure we stay way ahead of th…
Skills: Financial Analysis, Budgeting, Forecasting, Financial Modeling, Microsoft Excel
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The Technical Onboarding Advisor assists new customers with basic account and phone system configuration. They also educate clients on VOIP readiness and manage the implementation process through documentation and scheduling.
Candidates must have at least 2-3 years of technical support experience and basic knowledge of VOIP and networking. Excellent English communication skills and the ability to work night shifts are required.
Say hello to opportunities.
If you’re looking to be part of what’s next in communication, you’re in the right place.
At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.
With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.
This is where you and your skills come in. We’re currently looking for:
A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
Job Responsibilities:
Receives transferred calls of newly signed up customers from Sales.
Sets expectations that the transaction is not a User Training but a basic account set up only.
Walks the customer through the Express Set Up, and probes for other basic account set up needs.
Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.
Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
Provisions and sets up RC-supported desk phones
Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
Confirms and/or schedules Implementation Appointments.
Walks customers through the Community Website and assists them with the sign up process.
Updates the Implementation Status, and documents the call in SFDC.
Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.
To succeed in this role you must have experience in:
At least 2-3 years of working experience as a Technical Support
Preferably with experience in chat, handling multiple windows
Basic Knowledge on VOIP, networking, routers and modems
Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus
Desired Qualifications:
College level
Excellent English communication skills
Strong customer service orientation
Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment
Networking, IT or telecommunications certification is a plus
Applicants must be amenable to work at night
What we offer:
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral/Acquire Intelligence
RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.
We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.
Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates
transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.
At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our Data Privacy Policy
The global leader in AI-powered customer engagement ✨
RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. Our decades-long leadership in reliable and secure cloud communications has earned us the trust of nearly 600,000 customers and millions of users worldwide. RingCentral is headquartered in Belmont, California, and has offices around the world.
Offices: 20 Davis Drive, Belmont, CA 94002, US · The Broadway, Maidenhead, SL6 1NJ, GB · Amsterdam, NL · Bengaluru, IN · Charlotte, North Carolina 28202, US
The global leader in AI-powered customer engagement ✨
RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more. Our decades-long leadership in reliable and secure cloud communications has earned us the trust of nearly 600,000 customers and millions of users worldwide. RingCentral is headquartered in Belmont, California, and has offices around the world.
Offices: 20 Davis Drive, Belmont, CA 94002, US · The Broadway, Maidenhead, SL6 1NJ, GB · Amsterdam, NL · Bengaluru, IN · Charlotte, North Carolina 28202, US
