Manila, Metro Manila, Philippines · Remote OK
ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staff…
Skills: Team Leadership, Performance Management, KPI Monitoring, Coaching, Quality Assurance
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The Team Manager is responsible for supervising a team of customer service representatives to meet performance targets and maintain high-quality service. Key duties include monitoring KPIs, providing coaching, handling escalated customer issues, and managing daily operational workflows.
Candidates must have at least one year of confirmed experience as a BPO Team Leader managing voice, email, and chat teams. Strong leadership skills and a background in high-volume campaigns or retail electronics are preferred.
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: www.CEF.inc
The Team Manager is responsible for managing a team of customer service representatives or agents. This role ensures that the team meets performance targets, provides high-quality service to clients, and adheres to company policies and procedures.
Administrative Tasks:
Custom BPO Solutions | Outsource partner for Multinational Automobile, Consumer Electronics companies
CEF Solutions stands at the forefront of operational innovation, offering tailored Business Process Outsourcing (BPO) and Consulting services designed to elevate business processes and drive cost efficiency. Our expertise spans across providing top-notch BPO operations, operational management, and process innovation solutions, especially curated for the customer services industry. As we service and partner with some of the largest corporations globally, our commitment lies in fostering growth, enhancing operational efficiencies, and delivering an exceptional client experience that sets us apart. Explore the CEF difference and how we're helping businesses achieve sustainable success.
Offices: Fort Lee, New Jersey 07601, US · Toronto, CA · Seoul, Seoul, KR · Santo Domingo, Santo Domingo, DO · Bogota, Bogota, CO
Custom BPO Solutions | Outsource partner for Multinational Automobile, Consumer Electronics companies
CEF Solutions stands at the forefront of operational innovation, offering tailored Business Process Outsourcing (BPO) and Consulting services designed to elevate business processes and drive cost efficiency. Our expertise spans across providing top-notch BPO operations, operational management, and process innovation solutions, especially curated for the customer services industry. As we service and partner with some of the largest corporations globally, our commitment lies in fostering growth, enhancing operational efficiencies, and delivering an exceptional client experience that sets us apart. Explore the CEF difference and how we're helping businesses achieve sustainable success.
Offices: Fort Lee, New Jersey 07601, US · Toronto, CA · Seoul, Seoul, KR · Santo Domingo, Santo Domingo, DO · Bogota, Bogota, CO
