Manila, Metro Manila, Philippines · On-site
ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staff…
Skills: Workforce Management, Real-time Monitoring, SLA Management, Intraday Adjustments, Schedule Optimization
Manila, Metro Manila, Philippines · Remote Solely
ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staff…
Skills: Technical Support, Troubleshooting, Hardware Support, Software Support, Network Connectivity
Kentucky, United States · On-site
About Us: CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimizat…
Skills: Engineering, Industrial automation, Robotics, Technical support, Installation
Louisville, Kentucky, United States · On-site
About Us: CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specialized in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimizat…
Skills: Operations Management, Payroll Coordination, HR Management, Vendor Management, Project Management
Manila, Metro Manila, Philippines · Remote OK
ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staff…
Skills: Team Leadership, Performance Management, KPI Monitoring, Coaching, Quality Assurance
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The WFM Real-Time Analyst manages intraday staffing, monitors performance, and optimizes schedules to ensure service level goals are met. They act as the primary point of contact during operational incidents and provide data-driven recommendations for performance improvement.
Candidates must have at least one year of experience in Workforce Management and proficiency with WFM platforms like NICE IEX, Verint, Genesys, or Aspect. Advanced skills in Excel or Google Sheets and strong analytical abilities are also required.
CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: www.CEF.inc
Role Overview
The WFM Real-Time Analyst is responsible for managing intraday staffing, monitoring performance, optimizing schedules, and supporting service level goals across multiple channels.
Custom BPO Solutions | Outsource partner for Multinational Automobile, Consumer Electronics companies
CEF Solutions stands at the forefront of operational innovation, offering tailored Business Process Outsourcing (BPO) and Consulting services designed to elevate business processes and drive cost efficiency. Our expertise spans across providing top-notch BPO operations, operational management, and process innovation solutions, especially curated for the customer services industry. As we service and partner with some of the largest corporations globally, our commitment lies in fostering growth, enhancing operational efficiencies, and delivering an exceptional client experience that sets us apart. Explore the CEF difference and how we're helping businesses achieve sustainable success.
Offices: Fort Lee, New Jersey 07601, US · Toronto, CA · Seoul, Seoul, KR · Santo Domingo, Santo Domingo, DO · Bogota, Bogota, CO
Custom BPO Solutions | Outsource partner for Multinational Automobile, Consumer Electronics companies
CEF Solutions stands at the forefront of operational innovation, offering tailored Business Process Outsourcing (BPO) and Consulting services designed to elevate business processes and drive cost efficiency. Our expertise spans across providing top-notch BPO operations, operational management, and process innovation solutions, especially curated for the customer services industry. As we service and partner with some of the largest corporations globally, our commitment lies in fostering growth, enhancing operational efficiencies, and delivering an exceptional client experience that sets us apart. Explore the CEF difference and how we're helping businesses achieve sustainable success.
Offices: Fort Lee, New Jersey 07601, US · Toronto, CA · Seoul, Seoul, KR · Santo Domingo, Santo Domingo, DO · Bogota, Bogota, CO
